Westin Horton Plaza Hotel

, San Diego, United States
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Westin Horton Plaza Hotel

, San Diego
4 star

Rooms: 450

910 Broadway Circle - San Diego - California - 92101 - United States Hotel Website | | 866 399 6589
322 Traveller

Reviews - Westin Horton Plaza Hotel

Historical Traveller Reviews of Westin Horton Plaza Hotel

Room was nice but hotel lacks amenities and service slow

from A TripAdvisor Member
Visted the Westin Hotel in San Diego on July 3rd for a great show at Schroeders @the hotel. For the price quoted for room, I expected a lot more. The heavenly bed and bath were great and the room was comfortable. However, the hotel has little else. Service at the hotel restaurant was non existent. I would cut them some slack because it was a holiday weekend and maybe they were short of staff...but so what I paid good money and the hotel should be staffed adequately at all times. The surrounding mall has numerous stores but its just another mall. Had a great dinner at a new restaurant: Osetra at 904 Fifth Street. Listed as a fishhouse but had the best steak I ever had. Somewhat expensive but worth a night out on the town.

A Downtown 4-Star Hotel Attached to Horton Plaza Shopping Center

from NVherron
The Westin Horton Plaza is located in the heart of Downtown San Diego and, as you can probably guess, is attached to the Horton Plaza shopping mall. The Westin is a 16-story beige colored tower designed in the postmodern architecture style. This hotel opened in the Mid 1980’s as the Doubletree Hotel Horton Plaza and later briefly the Omni San Diego before becoming a Westin in the early 90’s. There is an on-site subterranean Parking Garage ($20/day) and Valet Parking ($25/day).

You walk in the front entrance, and the doorman gets the door for you. The entrance opens up into a two-story space with staircases on both sides that lead up to the Conference Center. You continue past this lobby and under the stairs into a nicely decorated vestibule where the Lobby Lounge is located. Down the vestibule on the left you’re led to the hotel’s dining room and coffee/cyber café. The vestibule to the right leads to the Front Desk and the Sports Bar. Décor is a modern residential style with clean lines, as typical with the whole Westin chain. Very appealing.

The front desk staff is very cordial and welcoming. Our reservation couldn’t be found, and I was just about to start pulling out all my confirmations and so forth, when she found us. It turned out the computer had checked us in already because we were pre-paid. She was apologetic and just so good about the whole thing, it hardly seems worth mentioning. We left the desk for the elevator, where we waited with the bell hop. We went to our 14th floor room and went inside. I realized that I didn’t have any cash on me and felt stupid that I had no tip for the great bell hop that helped us. He was very polite and said he was glad to help. Boy, did I feel stupid. (I gave him cash the next day, and he was quite shocked. I think he thought I was giving him a line.)

Our room was very clean and stylish. I remember thinking what a steal I got for $75. This is a $200 hotel room, easy. Décor is typical Westin style, with dark furnishings with stark white walls. It’s high contrast, but very cool. I just love the feel of everything. Nice textures and high end fabrics. Our room was with two queen size beds and had a great work desk and large chaise lounge chair. Sitting in the lounge, I felt as if someone should bring me some peeled grapes! Opening the drapes revealed a great view of the San Diego cityscape and San Diego Harbor farther on. My son really enjoyed looking at all the Navy vessels on the water.

The beds are decadent. The Westin Horton Plaza uses Starwood’s Signature “Heavenly Bed”. It is a great concept, and cool gimmick. The beds are just so comfortable, with some of the best nights sleep to be had. The bedding is just luxurious, with stark white linens and duvet covers. You couldn’t hide the dirt if you wanted to. Gives a wonderful impression of cleanliness. Bathrooms are slightly larger than standard and feature a large vanity area with a nice sink, make-up mirror and high end fixtures. The bath tub is the Westin “Heavenly Bath”, which is a slightly larger than normal tub with a curved shower rod (for a more spacious feeling), dual massage shower heads and with great bath care products. They also have Heavenly Cribs and Dog Beds available, upon request. Gee, I’m just a sucker for a gimmick! Room amenities include hairdryers, ironing boards, coffeemakers, alarm/clock radios, mini-bar, dual-line phones with voicemail and PPV movies.

Dining is comprised of the Café San Diego, Horton’s Sports Bar and the Coffee Bar/Cyber Café. We ate breakfast in Café San Diego one morning and just had the breakfast buffet. It was above average for a hotel breakfast with a good selection of fruits, pastries and the breakfast buffet staples of bacon, eggs, etc. There are so many great places to eat in San Diego, it’s just a pity to eat in a hotel. We took a couple of casual meals in the Food Court at Horton Plaza. Additionally, the Hotel Concierge was great and very helpful in booking us a fine dining waterfront restaurant that is acceptable for taking young children.

The heated outdoor pool is located on a 5th Floor terrace that has a great city view. The water was nice and warm and was great for unwinding with the children after long days seeing the sights of San Diego. It was nice to lounge in the poolside chairs and enjoy the sunsets across the bay. Attached to the pool is a staffed Fitness Center, where they have an unlimited supply of clean towels.

In closing, the Westin Horton Plaza is a wonderful place and I highly recommend it, especially at our rate, but I’d pay double, easily. This is definitely my preferred hotel in San Diego, especially with kids. However, this city has many fine hotels. Being attached to Horton Plaza is great, our Kids loved it. Additionally, we had to buy my wife an evening gown, and just shirk to think if we had to pick that up out of a hotel boutique. Many probably will be turned off by the Westin’s location, as many visiting San Diego want to be in the heart of the Gaslamp Quarter and do not care about being next to the mall. However, the Gaslamp Quarter is only 10 blocks away, and I can deal with that.

Look elsewhere

from ChickensWife
My family and I stayed here for the Rock 'n' Roll Marathon Weekend. The hotel is in a great location, with access to good shopping, dining, the convention center, and the trolley system. Our room was just what I expected...nothing spectacular. My father-in-law had an "upgraded room" that was anything but an upgrade...same features as ours with a little extra room. Despite the number of people staying there, only 2 of the 4 elevators were functioning on the night of our arrival. One stopped at every single floor even if you were the only one in the elevator and the other elevator's lights were burned out. Location is the only plus for this hotel.

Consistently super

from A TripAdvisor Member
Over the past 10 years, my husband and I have stayed at The Westin about 2 dozen times. It is always our first choice for short jaunts to escape the Phoenix heat, but sometimes the price is too high for our budget. When we have stayed there, it has been consistently excellent. The room with its heavenly bed, the shower robes, the great views, the helpful staff, and the calm quiet atmosphere have guaranteed us wonderful overnights. As a nice touch, CD players are in each room, and Sam Goody is less than a block away.

The location cannot be beat! It's easy walking to the harbor tours, the trolley stop (for Old Town & Tiajuana), and the City of San Diego Transit Store. The Horton Plaza offers a delightlful array of shops, and Gaslamp starts across the street from the Plaza. Just a few steps away from the front door is a small "secret" entrance to Macy's, and Ralph's with a great selection of food and tourist comfort items, is a block south. Bus #7 to the San Diego Zoo has a nearby stop, and the doormen have been consistently pleasant and helpful.

We have plans to stay there in September, and I can't wait!

Very Bad Choice

from A TripAdvisor Member
What a miserable experience I had here. The rooms are nicer than they apparantly used to be, but the staff is awful. It seems like they all hate each other, and they put the guests in the middle.

The food was incredibly bad that one of the fast food choices at the Horton Plaza looked good by comparison. The hotel is right near the Gaslamp Quarter, which does have some great restaurants.

The one saving grace of this place is that the Concierge desk could tell how to get away from it!


from A TripAdvisor Member
We would certainly never stay there again! The rooms are VERY DIRTY! There was hair all over the BR floor. Our son awoke to a big glob of gum stuck on his pillowcase. Management did not really care. They said they would fix the problems but never did anything about it! My son said he would rather stay in a motel 6 the next time!!

Heavenly indeed!

from A TripAdvisor Member
The Westin Horton Plaza was really quite wonderful. In fact, it's one of the best hotels I've stayed at for a long time. When we arrived, we were surprised that the front desk wanted to put us in a 1-bed room since we had reserved a 2-bed room for our stay during a convention. But when we put up a little fuss, they easily transferred us to a room on the VIP floor. Boy, did it have all the trimmings! A quiet, corner room with windows on two walls, and views of the harbor and the city. Gorgeous! The beds truly are heavenly, with down duvets, fluffy feather pillows, cushioned leather headboards and clean white sheets. It was great. I didn't want to get out of bed.

The bathroom was clean, sparkling even--and updated. Great amenities, including a dual shower head and a curved curtain rod. The lighting was nice and the towels even smelled good. An added touch was the pocket sliding door, which was great as it didn't swing out into the hallway.

We could have used a bit more closet space, and it was a little difficult trying to figure out how to use the broadband connection in our room (so we just went downstairs where there was free wireless access). Also, food and coffee were not cheap, but happily we get a free pot of Starbucks each morning in the room.

The location is perfect--only a 10 minute walk to the convention center and right in the middle of a nice open-air shopping center, next door to a gorgeous flower market. The bar leaves a little to be desired but if you just walk out your door a few blocks, there are plenty of places to gather with friends.

It was pricey but worth it, as we were able to open the windows, get some fresh ocean air, and sleep tight each night on fantastic beds. It was a great experience.

A Major Disappointment

from AGAL
Arrived 4/1/2004 for 3 nights. Requested and got an upgrade for no extra charge. Room overlooked Horton Plaza. What a noisy place.. And this happens in the middle of the night. Room was recently refurbed.
Service is poor to fair. A chair was missing and the TV had poor reception. Reported to Front Desk but no action taken. This hotel has no resturant for evening dining.. Rating is 2 1/2 stars.

The hotel from HELL!!

from A TripAdvisor Member
This place is definetely not worth a four star rating. The rooms are terrible! We requested to be moved at least three times because the rooms were in deplorable condition. Hotel needs to be completely remodel. The first three rooms we went to, had water stains in the ceiling and paint peeling off the walls, carpet was torn and rooms dirty. In addition, the valet parking lost our car... we waited over an hour until they finally located the vehicle. Our vacation was ruined and we were stock with this lousy place because we were foolish to make our reservations through hotwire. Don't stay at the Westin Horton Plaza and never use hotwire!

the new, improved Westin

from A TripAdvisor Member
Some of last year's complaints on the quality of this hotel are pretty much moot. The hotel is nearing completion of its multi-million dollar rooms renovation. The rooms having gone through the make-over are in excellent shape: clean, comfortable, the latest in business accessories, etc. My only word of caution is the lingering smell of fresh paint. You'll get used to it, but if you are sensitive to the odor, ask for a different floor.

Top Local Tips for San Diego

Save money, park at a meter!!! Park on the street...meters aren't read from 6 pm to 8 am, after that it is $1.25/hour... much better than $27 at the Westin!!!

Transport costs From a seniors point of view the transport costs were fantastic! For the princely sum of $1.00 you could travel for miles. I presume this low cost is to encourage people to use public transportation.

great mall The Horton Plaza mall has it all and what a cool design.


Other names for Westin Horton Plaza Hotel

  • westin san diego
  • san diego westin
  • Address: 910 Broadway Circle - San Diego - California - 92101 - United States
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