US Grant Hotel

, San Diego, United States
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US Grant Hotel

, San Diego
4 star

Rooms: 285

326 Broadway - San Diego - California - 92101 - United States | 6192323121
942 Traveller

Reviews - US Grant Hotel

Historical Traveller Reviews of US Grant Hotel

Flawless execution in a beautiful hotel

from zuttoman
I had a great stay without the service issues observed in the two previous reviews. I found the style and design of the remodel to be as good or better than a new W hotel (this is a Starwood property as well). I was blown away by the design attention to details. I had a great experience with the front desk, concierge, and house keeping. The front desk mailed post cards for me without charging. In fact, she looked horrified that I offered to pay. I had a complicated check-out where I wanted my bags in the car but I didn't want the car yet (I was there for a conference) which they did without a mistake. Overall, I was blown away and I'm looking for an excuse to stay there again!

Sophisticated, yet stuffy

from Detroitgreetings
Pros:
Beautifully done, historically remodeled hotel (about 1 mile away from conference center). Gorgeous bathrooms, comfortable beds and contemporary artwork in room. Helpful staff who offered to share the history of the hotel.


Cons:
Gym is the worst I have seen in all my travels!! We felt nickel and dimed paying for internet in this already expensive Hotel. Turn down service and house keeping was sub-par.

Conclusion: This hotel, although recently remodeled , imparts a stuffy feel. Would not recommend to active and young travelers. Our group felt the hotel catered more to the 65 and older crowd.

PERFECT STAY

from STrav01
My husband and I just returned from a 3 night stay at the U.S. Grant and have decided it is the nicest hotel we have stayed in a long time. The newly redecorated lobby is beautiful, and our room was just as lovely. The room service was great, and the staff was gracious and accomodating. I had stayed at another downtown hotel the two nights before my husband arrived and I liked the U.S. Grant MUCH better. Two thumbs up!

Nice Hotel with Glitches

from KerryWho?
My wife and I just returned from a five night stay at the U.S. Grant. The hotel was acting as an overflow for an overbooked Westin conference that I was attending. It's a beautiful hotel. Completely refurbished, sparkling new. The staff was extremely friendly and courteous at all times. Our room was nicely furnished, clean and luxurious. The concierge services were pretty good as well (although I heard from others attending the conference and staying at the U.S. Grant that they received a few bum dinner recommendations).

Now, what are the glitches that I'm talking about? Housekeeping services are questionable at best; pretty awful at worst. No, the rooms are clean, it's just a lack of attention to detail (which you would expect to find in a hotel that charges $300 plus a night just for a standard room). Missing wash clothes, no replacement of soap; linens never changed; empties of bottled water not replaced. One day we returned late at night after having been out all day only to find that housekeeping never freshened up our room (not even for turn down service), which means the place looked just as we left it -- bed unmade; wet towels in bathroom, etc. We tried calling housekeeping on several occassions but could never get through. The front desk first suggested that it was "too late" in the evening for anyone from housekeeping to do anything about it. The front desk also initially claimed that perhaps we left the "do not disturb" sign on the door (which was not true because we were sure to remove before leaving for the day). However, when we complained loud enough, housekeeping suddenly appeared and gave it a quick cleanup.

Also, one night we were awakened by very loud hammering (like a repairman was fixing something in the hallway) about 6:00 a.m. one morning. When I called the front desk to complain, it stopped. Another night there were partiers on another floor and someone decided to pull the fire alarm late at night, raising quite a ruckous for everyone. Yes, I know that it wasn't the hotel's fault that someone pulled the alarm, but I am not sure there is enough security to ensure that something like this doesn't happen in the first place.

The water pressure in the showers was pretty abysmal. At best, tepid (not hot) water dribbled out from the shower head. If you stood under the water long enough (without freezing), you were eventually able to rinse off. However, I have seen much better showers at hotels that charged half the price of this one. We called maintenance to the room because we simply were not getting hot water in the shower. He fixed the shower handle, explaining that something was mixed up so that the "hot" area actually elicited cold water and the "cold" area vice versa. In any event, after he fixed it, the water temperature indeed improved by a degree or two, but still very tepid.

The Grant Grill is a fine looking restaurant. Good food but pricey. A single dinner will average about $50 to $65. The staff service in the restuarant is sincere and earnest, though not always proficient.

Despite our long stay, and the obvious problems encountered by us (as well as some other guests), the hotel front desk never asked how we enjoyed our stay before checking us out. Perhaps they were afraid to ask. I'm not sure.

Overall, having said all that, do not be discouraged if you are considering staying at this hotel. You probably would not encounter some of the problems we did (hammering, fire alarm, etc.) and likely will not encounter any in time (housekeeping, water pressure, etc. are all glitches that will likely be remedied in time). I would still recommend this hotel. With a bit more experienced professional management, it will go from the "good" to the "great" category.

Very Formal

from Ghhhreat
The US Grant has very clean and formal rooms. It's a little on the pricey end but you get what you paid for. The staff is very accommodating and friendly. Little word of advice, the parking is valet only and runs $28 a day. You can very easily park in a nearby lot downtown for less than half that. There's no pool but you get access to the pool at the Westin across the street but it's not very impressive. Make sure you have change available because you will be doing a lot of tipping. There's someone who valets your car, then another to walk your luggage to the lobby and then a separate bellhop to bring your bags up. I couldn't keep up!

Overpriced

from SeeItAll2day
The hotel has been completely redecorated. Nice art, etc. However, it is very noisy. In the street facing rooms (which is most of the rooms) you will hear traffic all night long. The staff is nice, but the place is overpriced. >$300 for a room plus $20/day for internet and $28 for parking.

Excellent Choice

from TrendyTravel
If you are looking for total elegance, this is the place to stay. This hotel is over 90 years old. However, dont let that scare you as there recently was a 52 million dollar renovation. Everything, I mean everything was new except for certain marble tiles in the lobby and a few confrence rooms in the lower lobby. Everything was done to look like the old but remain with the style of 5 star hotels. It truly deserves the 5 star title, especially with the management of the Luxury Collection's brand of starwood.

Also note that there are flat LCD's televisions in the room, and amazing pillow topped beds. The elevators are amazingly fast, and the Grant Grill is quite impressive. I really cannot find any flaws. The service is also exceptional. This place is no question the perfect place for any event in San Diego Business or leisure. However, the only thing that I must say is that this may not be the best place for families with younger children. Expect brand new rooms, but like in any city, they are somewhat smaller, but extravagent! Enjoy your time in San Diego, and you must go to the restaurant Island Prime!!!!!

Stunning recently refurbished Hotel

from TravellerGloucs
The US Grant is in a prime location in Downtown San Diego. I understand it has only been re opened for three months following a major refurbishment. It is of 5 star quality with excellent service. Very stylish throughout particularly in the bar and restaurant area and not unreasonable prices. The immediate area was a little disarming as it was our first visit to San Diego and a number of homeless people seem to be based around the surrounding streets. A bit unfair as there was no problem but it was quite contrasting. Very handy though for the many fashionable restaurants all within 2 or 3 blocks.

Best Hotel in Dowtown San Diego!

from GQSurfer8
I have stayed at almost all of downtown San Diego's "luxury" hotels and the U.S. Grant is heads and shoulders above the rest (perhaps until someone like the Four Seasons, Ritz, or Mandarin gets smart and builds a hotel in downtown S.D.).

My girlfriend and I spent the weekend here for a little early Valentine's celebration and we didn't want to leave. From the moment we arrived the service was fantastic. Tip: Although the front of the hotel is on Broadway, if you are arriving by car the entrance is on Fourth Avenue and is not very well marked.

We booked a Deluxe Room which was spectacular. The room had very tall ceilings, a large luxurious marble bathroom, original artwork, and an amazingly comfortable bed. The style of the room was a mix between abstract/contemporary and old world elegance in colors of blue, chocolate, white, and black. My favorite part of the room was the plasma screen tv with Bose surround sound. My girlfriend's favorite part seemed to be the Gilchrist & Soames products stocked in the bathroom.

We never had to lift a finger the entire time that we were there. The service was great. The hotel even had a complimentary bottle of champagne on ice and two bottles of Fiji water waiting in our room when we arrived. It was a nice touch!

For dinner, we had made reservations for dinner at Island Prime, Deborah Scott's newest restaurant on Harbor Island, and we really wanted a window seat because we had heard from friends that the views were absolutely amazing. However, the window tables are obviously very popular and therefore hard to come by. We contacted the concierge to see if she could get us one of these prized window tables. Sure enough she did! Upon arriving at the restaurant we were instantly sat at a great table and the views were even better than we had heard. In fact our waiter told us that we got the best table in the house and stated that we "must either know someone or must be someone important" to get this table on a packed Saturday night. You know that a hotel has a quality concierge when they can pull something like that off for you.

After dinner and a little stroll on Harbor Island to further enjoy the views, we headed back to the hotel. We decided to get a night cap or two and went to the hotel's Grant Grill Lounge. The atmosphere was perfect and even a little romantic. Their were two guys playing Spanish guitar and the Lounge was filled with comfy couches, fresh flowers, and candles. I definately recommend finishing up your night here.

The next morning we had breakfast at the Grant Grill. I had the Lemon Belgian Waffle with marscapone and my girlfriend had the Egg White Frittata. Both were delicious, athough a little bit pricey.

In the afternoon the hotel has this thing called Tea and Tinis. Basically, between about 2:00 and 5:00 they serve high tea and martinis in the lobby. First, let me say that the lobby is gorgeous. It is filled with large exquisite furniture, grand beautiful chandeliers, huge fresh flower arrangements, and lots of candles. The lobby is a sight to be seen in itself. As for the tea service it was good. It was by no means up to the standards of Claridge's or Brown's in London, or even the Peninsula in Hong Kong, but it was one of the better tea services that I have had on the West Coast. The tea service was complete with unlimited amounts of tea, petite sandwiches, scones, and desserts. My favorite sandwich was by far the filet mignon with gorgonzola on a crumpet (I know, not a traditional tea sandwich, but tastey nevertheless).

As I said above, we loved this hotel so much that we didn't want to leave. If you are looking for a very beautiful and luxurious hotel with great service like a Four Seasons, Ritz, or Mandarin Oriental, I would highly recommend staying here. It is by far the most luxurious and best hotel in downtown San Diego. The service is great and the concierge is wonderful. I am really glad the downtown San Diego now has a hotel of this caliber.

My girlfriend is already planning our return to this hotel!

As one of the other reviewers stated this hotel was bought by some new investors and was shut down for awhile to undergo a major renovation. I think that the hotel only reopned in October or November of 2006 so I would be suspicious of any reviews before that time as this is now a totally new hotel.

Best Bet in San Diego!

from vjacobse
Having stayed at many 5 star resorts around the world, I can honestly say that this hotel is on par with any Ritz Carlton or Four Seasons (and it is less expensive)! I believe this property represents great value and wouldn't stay at any other hotel when visiting San Diego. The restoration/renovation was top notch. The rooms are beautiful ... only downside is that there is only a shower in the bathroom (no bathtub in standard room). Other than that I can think of no other complaint. The front desk staff and concierge were wonderful. Don' t miss out on this wonderful hotel ... you will not be disappointed!

Top Local Tips for San Diego

Don't stay in downtown San Diego! Stay in La Jolla instead La Jolla is a lot more beautiful and happening than downtown San Diego. It's better to stay there, rent a car and drive down to San Diego when necessary.

Great Nearby Breakfast For a good and reasonable breakfast in an atmospheric setting - go to the Cheese Shop in the Gaslamp Quarter.

Trolley for sight seeing If you are going to do alot of sightseeing, I would recommend the Trolley Tour, its about 30 dollars but cheaper than taking cabs all over to the tourist areas. It will take you to Coranado, Old Town, Balboa Park, etc.

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Other names for US Grant Hotel

  • us grant san diego
  • us grant hotel
  • Address: 326 Broadway - San Diego - California - 92101 - United States
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