Sofitel San Francisco Bay Hotel, Redwood City
Reviews - Sofitel San Francisco Bay Hotel
Read 323 additional reviews of Sofitel San Francisco Bay Hotel at TripAdvisor.
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Historical Traveller Reviews of Sofitel San Francisco Bay Hotel
Agreed - very goodfrom quentinsf
But if you have a car, I found everything else about it to be excellent. I paid $150/night on Expedia, and it was among the most comfortable rooms I've had in that price range. Definitely recommended.
Not bad for being so close to the airportfrom mrswh
The hotel advertises free shuttle service, but it's not like the shuttle service you get at the other hotels. You have to call from the airport to get picked up, and the woman we spoke with refused to send the driver until we actually had our luggage in hand. When we did, we were told to go outside to the center island and the driver would be there in 20-25 minutes, which was obviously kind of annoying. In any event, 50 minutes and three phone calls later, the van finally showed up . . . we were a little peeved especially since it was now 10:40 p.m. and we had a very tired toddler with us. The driver (who was nice enough once he got there) explained that he had stopped to get gas, waited and waited and never did get any. Thankfully we had enough to get us to the hotel which was all we cared about.
When we checked in, we asked about the return trip to the airport in the morning via shuttle, and were told that the shuttle leaves for the airport every hour on the hour (vs. every 15 mins for most airport hotels), and to be there 5 minutes early. This was a little inconvenient since it meant we'd have to spend 2 hours at the airport, but no big deal. We showed up for the 9:00 shuttle at 8:55 as instructed (after waiting 10 minutes for the bellman to help us with our luggage and finally giving up). We waited and waited until 9:15, at which point I went inside and asked what was going on. It seems the valet (whom we had told we were waiting for the shuttle) was actually the shuttle driver, and was too busy parking other cars to bother with the shuttle. Luckily we had plenty of time, but again, it was a waste of our time and just poor service. I'd say next time we'll just catch a cab to and from the airport and pay the $10 or whatever.
Aside from the shuttle service, our stay at the hotel was nice and uneventful. The staff was friendly, and the rooms, though very small, were clean and reasonably well furnished. No 5-star hotel here, but the beds were very comfortable - aside from the fact that there was no top sheet on the bed, which we found odd - maybe it's a French thing?? The bathroom was OK, it was small, had a shower/tub combo, one sink and toilet all in one small room. It was very clean, though, and the upscale toiletries were pretty nice.
We did not eat at the hotel other than popping into the little pastry shop in the lobby for a very tasty chocolate croissant on the way out.
Overall, I'd say it's a fine place for a quickie stay - the lobby was very nice, the rooms were clean, the staff was friendly, and the bed was luxurious. Next time I think I'll see if I can find a lower rate - we paid $195 which I think was too much. Still worth it given the other choices near the airport, but pricey for what it is.
Great valuefrom sfrunner
Pretty and affordablefrom LoveMinus0
Room service was top notch, within 20 minutes after my order. The beds were exceptional and the room was spotless. Even though it is designed as more of a business hotel, I was simply getting away for a night with my girlfriend and we could not have been treated better.
Exceptionally beautiful, comfortable, and - on weekends - affordablefrom spidersilk
Amazing Beds!from A TripAdvisor Member
Excellent room service, perfect locationfrom A TripAdvisor Member
Hotel Sofitel is my new favoritefrom HayRan
Ideal Hotel Near SF Airport...from JackSD
They Suckfrom A TripAdvisor Member
(Although the bellmen and new dinner hosts at the main restaurant are lovely).
We have stayed there twice -- same thing BOTH times. Loud rooms near humming a/c machines, rooms not ready at check-in (you might wait as long as 2 hours after the 3pm check in), late room service DAILY (often with lukewarm or cold food), no late checkouts even if you are a Sofitel member (which guarantees such), etc.
If there is a large group at the hotel, which there often is -- YOU ARE OUT OF LUCK.
The folks at check-in can't do a thing to help you -- so always bypass them for a manager. Some managers are decent, others not so good. They are more than willing to bend the truth in order to explain their bad service.
Also -- watch your bill. They break every detail down, but this in turn, makes your bill more difficult to confirm. They like to slip in extra charges. If they credit your breakfast because it came an hour late, watch how they will still charge you for the service charge and delivery fee -- for something you didn't have time to eat. That's the attitude here.
I would NEVER stay at this hotel again.
Top Local Tips for Redwood City
Bargain with your cab driver. I got a great deal with the cab driver who I booked to take me to the CalTrain Station. He convinced me to let him take me to to my next hotel destination in San Francisco, but he wanted $100 dollars for the trip. I let him know that based on the distance and the time of day, I wouldn't be willing to pay that full price for a quick 25 minute trip with no traffic, and I offered him the equivalent of the ride in NYC ( $50). He bargained me up to $55. He got a $10 dollar tip and I got to my next hotel in style, and with much less hassle than using CalTrain.
Walking near Sofitel Sofitel is located in a big campus-like business park with lots of well-lit, well-maintained walking trails. One trail borders the lagoon. There is a lot of bird life on the lagoon and makes walking a treat for a bird watcher. Seasonal blooms (lilies, and roses) are planted along the paths and the mostly-shaded paths run under weeping willows. There are benches and other places to sit and just contemplate. Bring some walking or running shoes and the right jacket. A 15 minute walk gets you to a shopping center with suburban amenities.
Other names for Sofitel San Francisco Bay Hotel
- sofitel redwood city
- sofitel hotel redwood city
- redwood city sofitel
- Address: 223 Twin Dolphin Dr - Redwood City - California - 94065 - United States
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