The Ritz Carlton Huntington Hotel & Spa

, Pasadena, United States
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The Ritz Carlton Huntington Hotel & Spa

, Pasadena
5 star
1401 S Oak Knoll Ave - Pasadena - California - 91106 - United States Hotel Website | 626 568 3900
431 Traveller

Reviews - The Ritz Carlton Huntington Hotel & Spa

Historical Traveller Reviews of The Ritz Carlton Huntington Hotel & Spa

t spend my own money on it

from A TripAdvisor Member
I've never stayed at a Ritz before. Work sent me for a meeting and I was disappointed in this property. It is not in a super-great area, one cannot easily walk to shopping and restaurants without wearing tennis shoes. We had high tea one afternoon in the tea room, and the "tea sandwiches" were not what you would expect for $12+. The rooms were very nice, all the towels, robes, and amenities were great. But I would not pay to stay here.

spectacular

from tgl
The hotel exterior was being remodeled so scaffolding was up over much of the hotel when I was there Mar 23, 31 and Apr 1. The central courtyard was flooded by the rains and was closed. No construction occurred after about 5 PM or before 8 or possibly 9 AM and the staff were effusive in their apologies for the inconveniences due to construction/remodeling.

The first room I got was a corner room with windows on three sides, beautifully furnished with a great comfortable king bed. On the second stay with family, we had a beautiful room with two double beds. Service was amazingly prompt. Free shoeshine services were great each night before presentations that I gave. The pool is beautiful with very attentive attendants. Parking was expensive at 25 dollars per night with no option other than valet. Some family that came to visit us in the hotel were charged 12 dollars for parking for an hour and a half. There is a pool side restaurant, but we did not eat there. The grounds were immaculate.

A terrific place to stay. Because of the business reason, our charge was 169 per night which was an excellent rate for what we received.

Not great...

from Mayarimom
My husband and I wanted to get away for our anniversary. I booked a corner room for one night at the Ritz. (We have two small kids, this was a big deal for us!)
Problems:
1. Made to wait 1.5 hours for room, had to keep bugging them.
2. Hall way smelled of smoke.
3. Room a bit dated.
4. They forgot our "anniversary gift" we had to request it.
5. Even with "Do not Disturb" sign on door, someone knocked to bring us the anniversary gift.
6. Fax for another guest delivered to our room.
7. Upon check out tried to charge us for a free breakfast they had given us.
8. General sense of things not quite up to Ritz standards.
9. Everyone kept wishing us a happy anniversary...first time it's nice, by the 15th time it gets old!

Good things:
1. Received two free breakfasts after we waited for room at check in (of course I had to complain a bit about the wait!) $40 value.
2. View from 5th floor corner room was great.
3. Bed was soft but comfortable.
4. Dinner was expensive but nice in the Dining Room.
5. Gift shop was nice. Was able to get things to bring back for our kids.
6. Driving around the neighborhood looking at beautiful craftsman homes was the best!

Would I stay here again? No.

Renovation work in progress

from A TripAdvisor Member
The staff was very congenial, the room was quiet and very comfortable. The only disappointment was opening the curtains to a view of a green tarp hanging down the side of the hotel. They are renovating (in phases?) so make sure you aren't given a room behind the tarp if you want to have a view.

Extremely disappointed with Huntington Hotel

from A TripAdvisor Member
My wife and I are seasoned travelers, and we have stayed at many Ritz Carlton properties domestically and internationally. Our general feelings are that the hotel is inferior to other Ritz Carltons and not worth your time or money. The St. Regis Beverly Hills or Four Seasons Beverly Hills, both of which we have stayed at in the past, are better choices if you are looking for something in the same class of hotel. Because we count Ritz Carlton as one of our favorite hotel chains when we travel, we were very disappointed with our experience. Although the hotel is undergoing a major renovation at this time, we suspect that it will take more than superficial improvements to bring it back to Ritz Carlton quality. Please read on for specific details of our trip.

The hotel looks asthetically pleasing from the outside when you pull up to the circular drive and enter the lobby. Unfortunately, the accolades stop there.

The valet parking service is very uneven, with wait times to park or pick-up ranging from 5 minutes to up to 30 minutes. After we parked the car, we were forced to wait for 2 hours in the lobby before our room was ready, even though we had arrived at 3:00pm on a Thursday to check-in. Furthermore, nobody seemed to care to acknowledge the inconvenience we were enduring for having to wait 2 hours. This would be expected at lesser properties, but simply not acceptable for a Ritz Carlton.

Rooms are decorated in the Ritz style, but are very worn/old and our executive suite had a strange smell to it. They are not worth the price that they are sold at, and not up to the standard Ritz Carlton quality. On the bright side, odor aside, the bed was comfortable.

As other reviewers have noted, the housekeeping staff does not appear to be especially efficient. We also observed dirty plates stacked around the hallway leading to our room throughout our weeklong stay. They would be there often for up to 2 days.

Concierge service was basically only good for holding our luggage on our last day, as they were less helpful that the Zagat guide that we had picked up at the local bookstore.

Service in general (front desk, room service, housekeeping) was uneven and in our opinion, lacking for a hotel carrying the Ritz name. While all of their employees are outwardly friendly and helpful, they often did not follow through on their promises, or simply just ignored requests after acknowledging them.

Food in the hotel was average quality, acceptable, but definately not worth the price they were charging, even for the Ritz Carlton. Table service was acceptable (they try to be a high class food establishment), but they don't quite make the mark. If you want to pay similar prices, you are better off heading to any of the wonderful restaurants in Los Angeles, such as Bastide.

Hotel is very crowded on weekends with big events going on. This is to be expected with large hotels, but normally hotels like the Ritz Carlton do an excellent job of maintaining crowd flow so that it does not affect the other guests. At the Pasadena Ritz, there was none of that, and on the weekend, we felt like we were in the Las Vegas Convention Center.

In conclusion, we cannot recommend this hotel for visitors to Los Angeles. We feel that it would be a shame for anyone to spend their time/money at the Ritz Carlton Pasadena, when there are so many other wonderful 5-star properties in the city.

Dirty Dishes and Stinky Suite

from A TripAdvisor Member
First, the positive points: wonderful bedding, spacious suite. The halls and lobby were nicely, not fantastically, decorated for Christmas.

Now, the downsides, big piles of smelly, dirty room-service dishes were piled up by the entrance to our suite when we arrived, including other people's Happy Anniversary strawberries. The marble bathroom counters were in need of resurfacing. Our 'stereo system' amenity was an inexpensive machine awkwardly propped up on top of a cupboard with most of the awkwardly positioned speakers not working. Worst of all, our non-smoking suite smelled of stale cigarettes. They assured us this was a non-smoking room and said no other suite was available on the holiday week-end. Service carts rolling up and down the walkway outside were a distraction - squeeking and bumping on the walkway, over and over.

The hotel gave us an annivesary gift of low quality chocolates in a tin, strawberries dipped in chocolate and a personalized card. Nice touch, but a nonsmoking room would have made it easier to breathe.

The location of the hotel is in a beautiful, expensive residential area. As long as you have transportation, you can access fine shopping districts on Colorado and Lake Avenues.

The concierge was very helpful with making restaurant and limo arrangements, and our bags made the LONG journey to our distant suite faster than did we, so those were service plusses.

Overall, we will not stay here again. We love Ritz hotels, so this Ritz was a disappointment.

What a nice hotel.

from A TripAdvisor Member
Me and my wife stayed at the Ritz for one night, December 18th. The hotel staff made us feel like Royalty. We pulled up to the Valet parking, and checked our car (gave my name), and I guess they walkie-talkie the front desk, because the front desk person greeted me by name. The front desk staff was the friendliest I have ever seen.

The room was nice. King size bed with parital view of the Garden area(grassy field and grounds). The bathroom is nice, with marble and even a weight scale(yikes). My wife enjoyed a bath with some calgon that we had bought. Air conditioning worked well, we had it on for an hour or so.

The pool area was nice, although we did not get to hang out there like we had hoped. We had some drinks in the bar, which were very good. The lounge area had a live jazz band that was pretty good. Fun atmosphere. Martinis are $12 each, but worth it.

The hotel has that old world, early 1900s elegance, and although the hotel obviously is not new, you can still feel the quality. The architecture is great.

I loved our stay, and we will definitely be back. Also, in our package deal, we got 2 tickets to the Huntington Library and Botanical Gardens, which was great, as always.

Typical Ritz Stay

from A TripAdvisor Member
My wife and I stayed here for three nights in late August 2004 for a quick trip to Pasadena. Our room was nice (although the view of the roof over the gardens wasn't the best -- we will request a higher floor room next time). The hotel is in a fabulous Pasadena neighborhood, and the grounds are very nice. The staff was very responsive, and we had excellent meals in The Terrace Restaurant (want to try the Dining Room next time). We have stayed in several Ritz Carltons around the country and found the Huntington to be up to standards. Will definitely be back.

Disappointing

from A TripAdvisor Member
Beautiful establishment, beautiful rooms, very average service for a very high price. Check-in and check-out service most inefficient, and concierge services pointless as they never did what they said they were going to. Food was well below average quality for exhorbitant prices. In all, it was a very disaapointing experience - there are better hotels than this one by far.

50th Wedding Anniversary

from JGOpfell
We held our parents 50th. wedding anniversary luncheon at the Ritz-Carlton. The service was impeccable, and beyond reproach. Immediately upon arriving at the valet stand, I was recognized as being a member of the party and identified by name!
My parents told me that as they waited for guests to arrive, many of the staff passed by them and extended greetings and congratulations. What a class act. They have my Los Angeles business for lfe.

Top Local Tips for Pasadena

More of a meandering, quaint city than a happening hot spot. Pasadena is a great spot if you are looking to visit a few museums and gardens, do a little shopping, go out to eat and relax. LA is close by if you are looking for more excitement and nightlife. For me, our hotel was just as much a destination as the town.

Museums We stopped at the Huntington Library and Gardens on our way home. There is a lot to do in Pasadena --- great restaurants, the Norton Simon, Old Pasadena, Pasadena Playhouse. Plan in advance to take advantage of all the cultural activities of the area.

Public swimming lessons in pool! Forgot to mention in review that the Ritz has all day swimming lessons in the pool so you constantly have to listen to young children being taught to swim. They were not hotel guests! Seems below Ritz standards...

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Other names for The Ritz Carlton Huntington Hotel & Spa

  • the langham huntington hotel
  • ritz carlton pasadena
  • langham huntington hotel
  • Address: 1401 S Oak Knoll Ave - Pasadena - California - 91106 - United States
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