W Suites Newark Hotel

, Newark, United States
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W Suites Newark Hotel

4 star
8200 Gateway Blvd - Newark - California - 94560 - United States Hotel Website | 510 494 8800
237 Traveller

Reviews - W Suites Newark Hotel

Historical Traveller Reviews of W Suites Newark Hotel

Great place

from A TripAdvisor Member
This is one of the better values for a W hotel. Admittedly, this place is really out in the middle of nowhere but its within easy driving of San Fracisco, Palo Alto and Carmel. Good launching point for the Bay Area. Our room was huge with a living room for less than I pay at most W's and Morgan hotels. Very good experience.

W + Suites + Location + $$ = Great Bay area hotel

from A TripAdvisor Member
The W-Silicon valley is a great suburban hotel. Finding a great weekend rate to stay around the Bay Area was a big incentive to stay at this hotel. From the outside it is unspectacular, reminding you of a typical courtyard or residence Inn. But once you set foot inside, it is definetly a W. The rooms are large and spacious, has a mini kitchen and sitting area. Basic amenities include the TV, DVD player, but the special touch was sirius satellite radio in room.... The Bed was typical W, which means great!!! the bathroom is large with seperate bath and shower with a double head shower head. But the greatest part of this hotel is the staff. They are extremely attentive, as we requested extra bottles of Voss (which is provided complimentary) which were delivered in a matter of minutes. Additionally I had forgotten my phone charger as we checked out one trip and the W offered to hold it for me as I had a visit planned in the following two weeks or to have it fedex'd to me. I opted for the to simply hold it, and it was there waiting for me when I arrived. This hotel is truely a jewel in middle of suburbia.

Great hotel

from Skyscraper
I stayed at the W for a weekend gateway.

I got a great non-smoking room on top floor(5th).
Room is really big, seating area, little kitchen (no oven). Great bathroom but found hairs in the bathtub.

Bed was really comfortable, I wish I had the same one at home ! TV has a dvd player and a free video library is available to all guests. (Did not use it).

The pool wasn't enough warm to swim in :( The ocean was probably warmer ! But the spa was hot enough to enjoy it. Their unique fireplace wasn't working, the desk clerk told me they were out of gas. I'm not sure it's the true reason. The pool, spa, fitness room doesn't have a sauna / dressing room.

I asked for a second bathrobe and got it in less than 15 minutes.

We could ear tv from the room behind the bed.
Sound proofing wasn't really great.
If the other room was using their toilet or sink, I would ear it and it was really loud.

Too bad this hotel isn't kept as good as it could be, it's a W, it should be better !

Nice Friday night getaway - service was great!

from la_travelette
I was a bit concerned about staying here after reading some of these reviews. Because the location was so convenient, I decided to go ahead and then post my own experiences.

After attending business meetings in the area on Friday, my husband and I spent the night at the W to kick off the weekend. I reserved a King room online for a great rate - $109. We arrived at about 6:30pm. We were immediately greeted and served at the check-in desk. We requested a quiet room and the clerk assured us that she had chosen a good one. When we got to the room, we were not disappointed. It was situated far from the elevator in a very quiet hallway. We found the room to be very spacious and comfortable. The suite-style room has an efficiency kitchen and a separate living room area with a cozy couch and chair complete with fuzzy throw pillows. Wired, Rolling Stone, and Paper magazines were laid out for us on the coffee table. The bathroom was clean and was nicely designed - tile floors, stainless steel sink, separate tub and glass-enclosed shower. The King bed was super comfortable with large, fluffy, European-style pillows. I would say my only complaint would be the condition of the carpet. It was fairly worn and stained. Other than that, the room and furnishings were in good shape.

As for service, we had a great experience. The mostly-young staff was efficient, polite, and friendly. We had room service both for dinner and breakfast. Each time it arrived promptly within 30 minutes and was complete and well-presented. The person who took our orders by phone was very thorough and cheerfully dealt with my many special requests. The staff that delivered the food was similarly friendly. When I had to call back to get extra cream, it arrived at my door within minutes. Check-in and check-out were done effeciently and with care. Even the staff members we bumped into in the hallway and elevator were talkative and friendly. When I asked for a late checkout, they quickly agreed and I was never bothered by a housekeeper knocking at the door.

This hotel seems to have great weekend rates due to being primarily a business hotel. I recommend it to Bay Area residents or bus travelers staying over the weekend. For a great price, you get an experience that in my opinion is a cut above your typical chain hotel.

Frat Initiation

from A TripAdvisor Member
The W Hotel in Silicon Valley reminded us of a training session for employees for a two star hotel. Customer service was poor to nonexistent. The front desk clerks had two expressions: Vague and confused. At check in time we were the only ones checking in, and it took them between 25 to 30 minutes before they were finally finished and we were given our room key cards. When we finally went up to our room, after lugging up all of our luggage without any assistance, the room key did not work. My husband then had to go back downstairs, to find out they gave us the wrong room key, and obtain a new one on a completely different floor. After we were finally settled in, we tried to hook up our laptop and the internet service did not work. When we called the front desk, noone knew how to fix it. They gave me an 800 number to call some service center that handled their internet service. When I tried that, the phone did not work. It took someone over an hour to finally make an appearance at our room before the internet was hooked up. Service was so poor we were afraid to try out any of the restaurants.

The price of this hotel is excellent, but be forewarned you will not receive any customer service. You are on your own.

Clean, Comfortable, Classy

from bigDEE2010
My wife and I stayed at the W Silcon Valley for weekend getaway and enjoyed the clean,well furnished, and very quiet room on the third floor.

Pro's: very comfortable bed, quiet room, above avg. size bathroom, wet bar with microwave, flatware and stemware;

Con's: location, not close to anything really, must drive into town. The drive isn't bad, being that it's only 5 - 10 minutes from the hotel. However, don't expect to be in The City or "Silcon valley" minutes from your room.

But, that said, it is no negative for the hotel itself. The W is a must for the business traveler that wants style and comfort.

Has Style But Misses The Little Things

from dmfrescatore
This hotel as a real contemporary feel but it misses on the little things like, no TP in the room and a very poor showerhead. In addition, for the average nightly charge, they should include free Internet access. I am not surprised they don’t because you can’t even get a complimentary bottle of water.

What gets me is, the Hampton Inns of the worlds that charge a fraction for a decent night stay offers free wireless and a decent breakfast to boot.

Something doesn’t add up!

Agree -- hotel and service declining rapidly

from occupier
I couldn't agree more with the person from Sept15. After staying at this hotel probably 4-5 times a year for the last three years, I have seen the steady decline in service. Yep, they cheesed out on the soaps and flowers. The front desk was worse than awful on this last stay a couple of weeks ago...first, they never acknowledged my platinum status - where as even 4 months ago, they offered me free drink coupons as a welcome gift. The front desk girls had that glazed over, absent look. They never smiled, and even when I left the hotel with suitcases in tow, the girl never looked up from the desk to say goodbye. I had a complaint which was never fixed and I was hung up on by the front desk. The service here isn't "wherever - whenever"...it is more like "Whatever!"

Honestly, when I am in this area again, I will use the Courtyard Marriott. For half the price, you get exactly the same thing - except, the breakfast is cheaper, the internet is free, and at least you expect the service level at a Courtyard to be minimal. It will be a while before I plunk down over $200 a night to get treated like a nobody here...cuz I can get that at the Courtyard for half the price :)

I'll watch this space to see if the reviews pick up for this property.

Service level is declining - quickly

from A TripAdvisor Member
I've stayed at this hotel about every other month for the 4-5 years. When I started staying at the W Newark a few years ago, service was good, amenities were above average, nice small touches like fresh flower in the bathroom. I've noticed in the past 6-12 months that service at the hotel has gone downhill, and the slide continues as we speak. When they got rid of the fresh flower in the bathroom, I said no big deal. When they started skimping on soap and shampoos, I thought, I can live with 1 piece of soap for the bathroom, no problem. A few times I would show up at the ungodly hour of 11:30pm on a Friday night, nobody at the front desk, let alone the whole hotel - I had to wait 30 minutes once just for someone to show up at the front desk, I am not exaggerating. A fellow British tourist was with me muttering "they call this a hotel?" Even then, I thought to myself everyone has their off days. Then last month, whenhousekeeping berated me at 11:00am on a Sunday morning because I was keeping them from going home, it really hit a nerve. This past week when I stayed over the weekend, housekeeping didn't show up at all, and I decided enough was enough so I called the front desk to give my feedback. They promised to credit me some SPG points for the inconvenience - it's been a week, have yet to see the points, probably never will. It's really a shame that the service has gone downhill so much, the hotel is very nice in terms of facilities and rooms. Good design, looks visually appealing, and so forth. The weekend rate is very good, usually $80-$100 and access to 880 and 101 is excellent. I wish they would run the place like a W hotel instead of the Extended Stay. The sad part is that I've had better service at Extended Stays than at the W. Starting to seriously consider the Sheraton down the street in Milpitas as an alternative. Facilities there a little bit older looking, but at least they clean your room.. plus, it's usually about $15-$20 cheaper. If anyone at W Newark is reading this, please please hire back whoever was running the hotel 5 years ago and fire the guys you have now.

Great deal!

from mb_500
We are staying at this hotel as part of a little jaunt through the Bay Area, and actually did a night at the Mandarin Oriental in SF as well. The W Silicon Valley and the Mandarin are night and day (but then again, so are the room rates!)

THe W Silicon Valley, if you can get past its somewhat out-of the-way location (across the bay from Palo Alto), is a perfectly passable hotel for the traveler that likes funky, modern decor. The lobby, much like those found in other W hotels, is dark and lounge-like. (I do want to point out thta the hotel is located not too far off the highway, so it's easy to find, esp. if you are driving in the dark and are unfamiliar with the roads).

The rooms are also quite spacious - the size and shape of what we'd call an "alcove studio" apartment in our home base of New York. I loved how the little foyer area of the hotel room features a hardwood floor - a nice touch.

The bathrooms are clean and well-decorated, and have a separate shower stall and tub. Bath amenities are from Bliss.

I've got to warn you, though, the front desk is a little slow with answering the phone. In calling a few hours before we arrived to re-confirm our reservation it took roughtly 10 rings to answer. Once we were in our rooms, a call downstairs to report a malfunctioning toilet was never answered - we put the call on speakerphone and waited for about 15 rings before we gave up trying to reach anyone by phone. Hello?

This is definitely not the hotel for cushy service, but hey, if you don't need all that and appreciate a modern, clean room in the Valley, then this is your place. Can't beat the price!

Top Local Tips for Newark

Travel up Jarvis to find restaurant options Jarvis Street is adjacent to the W Silicon Valley, so if you want to explore your dining options, drive up Jarvis. You'll find an intersection with several, fairly large strip malls. You can choose from fast food to sit-down options, such as Chipotle Grill, Subway, etc., to Cattleman's.

near the hotel the hotel is in kind of a remote area and a long cab ride from anything. if you want to do something fun however, bring your walking shoes- there is a large wetland and a bit of hiking area right outside the hotel!

Good Thai food within 2 miles Go to Simply Thai on Jarvis st - about a mile or two from the hotel in a shopping center for good thai takeout

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Other names for W Suites Newark Hotel

  • w silicon valley
  • w hotel newark
  • Address: 8200 Gateway Blvd - Newark - California - 94560 - United States
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