Monterey Plaza Hotel

, Monterey, United States
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Monterey Plaza Hotel

4 star

Rooms: 290

400 Cannery Row - Monterey - California - 93940 - United States | 831 646 1700
1191 Traveller

Reviews - Monterey Plaza Hotel

1/10
Monterey Plaza Hotel
Submitted by: Clare in 18/07/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
We were shown to a hot and noisey room even though it was cool outside. The room already had an extra floor fan in it working overtime but it didn't make any difference. Complaints were handled with contempt, "We don't need air-conditioning!" and lies, "None of the other hotels in Monterey have air-conditioning" Not True. I heard they told other people that complained the reason they don't have A/C is to help the planet. All this and they self list themselves on at leasthree major travel websites as having A/C. Totally dishonest and in the UK it would be illegal to do so. "Well it's not here!" said one of the managers we complained to. The rooms don't even have a room safe and we see from other reviews that items were stolen from rooms. The restaurant and cafe were empty at 7pm when we went to diner. That didn't stop the uninspired and poorly trained staff from ignoring us and keeping us waiting despite complaints. We gave up complaining to managers that had no interest in resolving problems and demanded to speal to the Gerenral Manager. Despite waiting until the following day and being told he was in, wasn't in today, yes he was, hadn't been in today, had just left, etc, he refused to show himself. Our retal car was returned with dents in it but reading other peoples reviews on tripadvisor.com and many others, we see that our experiences were not uncommon. AVOID!
2/10
Nice hotel but . . .
Submitted by: S in 08/04/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
This hotel is nice and the service is good but it has issues. The rooms are hot (mine reached 84F) with no air conditioning.
I was promised the room at 4:00 pm and it was still not ready at 5:00 pm. Room was very noisy. I would not recommend staying here unless you are willing to pay the price for the ocean view rooms. Do not get a room on the ground floor. The rooms are warm and I was not comfortable leaving my sliding glass door open to cool off the room (outside temp 52F). I suffered trying to sleep in an 82F room. My coworkers had rooms facing the bike path and said they were extremely noisy.
9/10
All that I expected!
Submitted by: Theresa Iacino in 23/06/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Family Traveller
I was so pleased with my stay at the Monterey Plaza Hotel and Spa that I am ready to book another four days this year! The food was superb - I didn't ever have to leave the hotel - I enjoyed the spa, the facial and the exercise area. We also sat in the roof top Jacuzzi to relax and renew our spirits! I was most impressed with the helpful staff - they were knowledgeable about the area and courteous in all things. This is the kind of treatment I would expect from a luxury spa and I wasn't disappointed.
8/10
Paradise by the Bay
Submitted by: Brandon Carson in 02/07/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
I have stayed many times at the Monterey Plaza in Monterey, CA. This hotel straddles the main tourist areas of Monterey, and is centrally located near Cannery Row and the Aquarium.

If you stay, be sure to get a room with an ocean view, preferably with a balcony.

At our last stay our room had the ocean view, but also over-looked the courtyard and was a low-floor room. Once the wedding party directly below us started rocking out, our solitude was gone for the whole evening.

So make sure you question them about the *location* of your room.

I also recommend splurging on a spa package -- the most relaxing massage I've had in quite a while.

The wait staff is always very accommodating and readily available. I went trolling around for a Sunday New York Times and when I told a hotel staffer what I was looking for, he had one in my hands within minutes!

The rooms are nicely appointed, with sumptuous over-stuffed beds. Plush terry-cloth robes are hanging and a well-stocked mini-bar is accessible. The televisions are large (25'') -- although the channel selection is minimal. We had difficulty trying to rent a premium movie we wanted.

High speed internet is available, although there is a charge for it. Binoculars are placed in the ocean view rooms so you can stare out at all the wonderful sea creatures.

This hotel is by far the best hotel I've ever stayed in, and I highly recommend it.
8/10
Setting and Ambiance
Submitted by: Karen Chelini in 19/05/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Adventurer
The actual location coupled with the feeling you get when you walk into the hotel sets the tone for your stay. It's the experience of understated lux. It is not pretentious, yet the feeling is elegant. We would definitely stay again.
10/10
5-Star Accommodations & Service
Submitted by: Laurie Lamons in 19/05/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Weekend Breaker
What a way to get away for the weekend. Wonderful everything!!!

Top Local Tips for Monterey

Hiking Point Lobos- great place for views, trail jogging and the beach

Great restaurant choices with magnificent views! I would recommend several places to eat that have nice views in the Monterey-Carmel area. The Monterey Plaza has the best view and some great casual food offerings also. The Duck club has great seafood as well as nice steaks. Then for something different there is the Highland's Inn in Carmel Valley. They have a nice outdoor patio that a person can get pretty comfortable sitting on with a magnificent view. Then there is Nepenthe in Big Sur. Their restaurant hovers near the top of a mountain and has an amazing view and a few different food options. The drive there is scenic and good for many photo ops. Another fun place is Mission Ranch back in Carmel. It's been a memory each time we visit there as we end singing along with the locals as the piano player continues playing so many great tunes. You can hardly go wrong at any of these places though. This area has been blessed with great weather but check the patterns first so you won't be disappointed as it can be chilly there.

Hotel & Spa Avoid, no air-conditioning, bad staa and management.

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Other names for Monterey Plaza Hotel

  • plaza hotel monterey
  • monterey plaza resort
  • monterey plaza hotel
  • monterey plaza
  • Address: 400 Cannery Row - Monterey - California - 93940 - United States
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