Best Western the Beach Resort Hotel

, Monterey, United States
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Best Western the Beach Resort Hotel

, Monterey
3 star

Rooms: 196

2600 Sand Dunes Drive - Monterey - California - 93940 - United States Hotel Website | 831 394 3321
487 Traveller

Reviews - Best Western the Beach Resort Hotel

1/10
Horrible service. Don't stay here.
Submitted by: Chris in 30/03/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Relaxation Seeker
My hotel room was located right next to the elevator shaft. Whenever someone used the elevator, the noise was extremely loud and the vibrations literally made the room shake. I was awoken at 5:00 a.m. by the sound and the noise did not stop for the rest of the morning. After 20 minutes of this racket, I went to the front desk to complain. I asked to be moved
to a different room (which the desk clerk agreed to do). I also asked about receiving a discount on my hotel stay due to the disturbance.

The desk clerk said he was not authorized to give me a discount and that the manager had not yet arrived. However, the desk clerk agreed to pass on a message to the manager. I gave the desk clerk my cell phone number and asked that the manager call me when he arrived later that morning. I also said that I was available at that phone number all day.

Incredibly, the manager never bothered to call me back. After half the day had passed by, I finally called the hotel and asked to speak to the manager. When the manager came on the phone line, I
identified myself by name as a hotel guest and asked if he had received my message. The manager initially told me that he did not know who I was. When I explained my circumstances and the issue about
my room, the manager then remembered that he had received "a message about an unhappy hotel guest" but that he had been "too busy to call earlier"!

At no point did the manager apologize for my inconvenience nor did he offer to give me a discount. It was only when I asked him about giving me a discount that he agreed to discount the price for my second night's stay.

I do not recommend staying at this hotel.
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5/10
Great Location
Submitted by: Elaine Bane in 23/06/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
The hotel is situated right on the beach and the lcoation couldn't really be faulted, but...the first room we were given was damp, cold and smelled very musty. It was not on the beach side, but was on the bottom floor and was also quite dark. We complained and were given another room on the same floor, which was better although quite cold still. Generally the hotel facilities were ok.
10/10
An Unexpected Pleasure
Submitted by: Mick Swanwick in 23/06/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Family Traveller
In 2004 my wife, our 16 year old daughter and I decided to spend April vacation exploring central California. I had been to the Monterey area on business, remembered the prominent hotel on the beach and so determined to spend our first two nights there, regrouping from the trip before going on to other locations. However, the beach-side room, wonderful service and helpful staff prompted us to lengthen our stay, day after day, until the week had passed. While there we took day trips to San Francisco, Big Sur, Palo Alto, and San Simeon.
All in all it was perhaps the best family vacation we ever had.
10/10
Excellent
Submitted by: Lisa Botsford in 17/05/05
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Family Traveller
The room was really nice and well equipped. The staff were extremely friendly and the view of the sea was to die for!!!
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Top Local Tips for Monterey

Go to Monterey during the week! I've lived in the Bay Area for 20 years now and have always loved my visits to Monterey and Carmel. However, this was the first time in all these years that I went during the week. Okay, I had to use some vacation time from work but I couldn't believe how much better it was to do so. I will always try to go during the week now because there is TONS of parking everywhere...at all the great places and stops along the way to peer out at the ocean or take a nice walk along the shore. Parking was everywhere and we weren't inconvenienced one bit. Now I know why some people like to work weekends and have time off during the week to do stuff like this!

Aquarium Fantastic aquarium, well worth a visit, especially to see the enormous sun fish, the otters and the jellies.

Nice Place to eat Try the Fish Hopper on Cannery Row. We had both lunch and dinner there. The food is very good and service is GREAT.

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Other names for Best Western the Beach Resort Hotel

  • monterey best western
  • best western monterey beach resort
  • best western monterey
  • Address: 2600 Sand Dunes Drive - Monterey - California - 93940 - United States
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8.0/10

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