The Westin Bonaventure Hotel and Suites

, Los Angeles, United States
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The Westin Bonaventure Hotel and Suites

, Los Angeles
4 star

Rooms: 1354

404 South Figueroa Street - Los Angeles - California - 90071 - United States Hotel Website | 213 624-1000
914 Traveller

Reviews - The Westin Bonaventure Hotel and Suites

9/10
Great Hotel
Submitted by: Jan in 06/09/06
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Young & Single
The rooms were nicely decorated and comfortable. The hotel lobby was very nice. The drawbacks include the $25 a day parking. Internet access is not free, it's actually @ $15/daily. The casual restaurants in the hotel did not leave much to be desired, they seemed deserted. They have an excellent steak restaurant with a spectacular view!!! The restaurant is a bit pricey, but well worth every cent!!! There is also a revolving lounge on the lower level with equally breathtaking views of the city.

Historical Traveller Reviews of The Westin Bonaventure Hotel and Suites

Tour group fun

from A TripAdvisor Member
I took a group of teenagers for a field trip of Los Angeles and stayed at this hotel. For a teen who has never seen glass elevators or stayed at hotels that supplied hair dryers, it was "to die". Staff was great and very helpful. The food court is lacking (Even for teenager's delicate tummies" but the students loved walking around and exploring. The rooms are NOT huge, but not as small as others make them out to be. (I was worried we would be in closets according to some reviewers.) They are clean and the beds are comfy (too comfy for an adult perhaps but "bouncy" for kids) and the view...well, that is what you are paying for so enjoy. it IS worth it. Great time. Will return next year!

Bonaventure- Better than I thought!!!

from A TripAdvisor Member
I just have to say that I was very apprehensive after booking this hotel when I read the reviews from this website. After some calls, and not being able to get a refund, I stayed with the hotel and hoped for the best. I am happy to say that I'm glad that I stuck it out. This hotel is great! Yes, there are stores in the four floors that are kinda lame, and some that are empty, but all in all, It was a beautiful hotel! The beds are to DIE FOR!!!! I wanted to take mine home with me they are soooo comfortable! Everyone was very accomodating, and friendly, the room service was a bit pricey, but hey, it's ROOM SERVICE! I recommend getting the Bonaventure Breakfast. It was delish and I feel for room service prices- worth the money. The lounge food was just that, pub food, but very good. The room was pie shaped, but for one or two people with a king size bed was perfect. The bathroom was nicely tiled, and roomy. The parking was a bit cumbersome since there isn't any other option, and depending on how many people were waiting for thier cars, sometimes took a few extra minutes getting your car. The valet attendants were friendly and courtious, moving swiftly on thier feet. Since I was traveling alone, and being a woman, I felt very safe in this hotel. It's close to everything, (i.e. Hollywood, Beverly Hills, and shopping). I would return to this hotel, and hope that others will take my advice and try it out. At the very least, you WILL get a GREAT nights sleep!

Great Value at the Westin

from A TripAdvisor Member
My sister and I stayed at the Westin Bonaventure Dec 26th to Dec 30th. We got a great rate of $89 plus tax at starwoods website. From the moment we stepped into the hotel we were impressed although you have to valet park your car at $22/night and take the escalator up two flights to check-in. Our room was a little small b/c it has two double beds in a room probably meant for one bed and the bathroom was a little small. I would not recommend more that three people in the traditional rooms they are a little small. We were on the 20th floor. The service was awesome everyone from the concierge on was very nice and accommodating. The beds were truly heavenly, and room service a little pricey, but pretty good. We tried to eat at the steak house (very expensive) on our last night, but left after being seated for 30 minutes without anyone taking our order. At those prices I was not being to be ignored and we went to McCormick and Schmick and saved some $$$. The location is pretty good centrally located in LA so we were able to tour Hollywood, Beverly Hills, and other near by areas. The concierge gave us excellent directions. I would definitely recommend it and we would stay here again in a heartbeat.

Very Pleasant

from A TripAdvisor Member
I went there with my boyfriend a year or so ago. It was GREAT! We got upgraded to a wonderful suite that had pink stripes on the walls and a closed off bedroom and TV room. The view was awesome, and when my boyfriend called the concierge to find a Hello Kitty handheld TV, he was more then helpful! We stayed for a whole week just because it was so comfortable!The shop with the tiny glass shoes and jewlery was so pretty

Not bad, not awesome - but kinda fun

from A TripAdvisor Member
This was my first stay at the Bonaventure. It was about what I expected it to be based on the reviews here. It is one of those decadent 70's buildings - complex/hotel. The hotel is somewhat outdated, but I liked it. It is very, very 70's modern which was kinda cool. The hotel is also HUGE. I've never been in a hotel like it, and I've been in a lot of hotels - well at least I think I have but I'm 20. I always stay at Starwood hotels wherever I go as I am a member of SPG - it is the best chain, if you choose right. Anyway, the hotel is easy to find as is the parking garage. FYI - the garage entrence is located on Flower not Figueroa. And yes, valet is the only parking available but there are garages all around the hotel if you want to go parking shopping. I didn't, but I doubt any parking is cheaper than the $22 I was charged.
I made my way up the 2 or 3 floors to the main lobby, which wasnt easy.
I thought it was strange that the bell captian is located next to the registration. After you've made it there, the hard part is all over.
There is only a handicapped elevator (which I discovered as I was leaving) from the garage level to the lobby and an esclator, which part of was broken so I had to lug my luggage up the stairs. The hotel is absolutly huge, so it is a little challenging finding your way around at first. Basically, there is the 'core' tower, and four surrounding towers, each labeled with a color and shape. (For example, I was located in the 'green/ square tower so I was to take the 'green' elevators) The first 6 floors are made up of restaurants and stuff and are all under a glass ceiling. The rest (up to floor 31) are all guestrooms. None of the restaurants or 'stores' are part of the hotel exept for the lobby bar. Walking around the levels 3-6 where the little independant restaurants and shops is a little depressing. They were all viod of customers and probably 1/2 - 2/3 of the space was vacent. It was basically an idea in the 70's to design a shopping/eating complex within the hotel, but it obviousally didn't quite work out. I accually liked it because you could get food for far less than those hotel prices without leaving the hotel. I got breakfast, for example, at one of these little restaurants for $3.99 as opposed to $22 room service.
While I liked that, the restaurant itself was absoultly discusting and it seemed like they havnt seen a customer in weeks. No one was in the front, and it took them a while to realize someone was in their store.
The food was terrible as well. Another problem with this is that they dont charge anything to your room, or even take credit cards. I found that annoying. Ok, so moving on. I reserved one of there 1 bedroom suites online which I highly recommened, especially if staying with other people. I have heard that the regular rooms are very small. I only paid $149. These suites are only like $50 or $60 more than the reg. rooms, so its highly worth it. I was given a suite on the 29th floor in the green tower - room 2912. I rode one of the 3 glass elevatores in the green tower up to the 29th floor, which was very fun - great views. I loved my room! It had AMAZING views from the wall of windows and was very spacious. It had a half bath in the living area and a full bath in the bedroom area. 2 TVs, and a little wet bar area with a small micro and a small fridge. No, the rooms wernt brand new or even 'luxurious', but the view made up for it. Yes, it's true, they do have orange wallpaper and the furnature is well worn. I think that some of the rooms are 'renovated', especially some of the pricer suites, but with almost 1,400 rooms, which seem to almost be never fully booked unless there's a conference, its hard to redo them all. But, in a way, I kind of liked that it was different feeling than all those other 'modern' hotels. Anyway, I loved the room. Get a room on the highest floors as they have AWESOME views!! While I would like to write more, I will just say that if you are planning on staying in Downtown LA, this is a great choice if you get a suite. Great views, and very fun to explore. It really is a huge, amazing building and compound. Go exploring if you get the chance! It feels as if youre walking though an era gone by, and I did enjoy it. If you have questions, email me at themusicm8ker@aol.com!

Great Hotel

from A TripAdvisor Member
Last summer me and my husband enjoyed staying at the Westin Bonaventure. We usually stay at the Hyatt a few blocks down but there were no rooms available when we were making our reservation so the hotel staff recommended the Bonaventure. The hotel was just awesome.
Everyone was very polite and courteous. The fine dining was fine (heh heh). The stores were fun. We will definitely come back again.

o.k. if you want to stay in a glorified dorm.

from A TripAdvisor Member
1) location 2) room was the size of a large closet 3) parking

OPINION ON BONAVENTURE Spectacular Hotel *****

from A TripAdvisor Member
ATTENTION: ALL GUESTS AND FUTURE GUESTS

This is one of the 10 most photographed structures in the world, thanks to John Portman, the amazing building designer, probably his most impressive and masive structure. The Hotel has four cylinders that flank the central cylinder are made of mirrored glass and contain luxury rooms and suites.

The Service here is excellent, the rooms have amazing downtown skyscraper views, the food is also very good, the hotel has a revolving resteraunt up top that beats even Vegas.

If you are comming here for vacation or business I would highly recommend this hotel.

I have read other bad reviews at this site, however I think some of these people had either bad luck, or an unfortunate bad experience at the hotel.

Take it from someone who has stayed here a dozen times, and visited many other hotels, the Bonaventure is one of the nicest hotels i ever stayed.

Starwood is an excellent hotel chain, expecting nothing less then full satisfaction to their hotel guests. I only stay at the Starwood Hotels.

The Bonaventure has also started allowing pets as of Sept 1, 2003, which is great, The hotel is always delighted to see my Jack Russel terrier come along.

IF you would like pictures or any other info on this beautiful hotel please email me, this is my turn to give back to Starwood for the priviledge to stay at this breathtaking building and for all the beautiful rooms they have accomodated me.

Jim

Four Thumbs Up from Us

from A TripAdvisor Member
After reading some of the less than glowing reviews here, we went to the Westin Bonaventure with a little anxiety...but it was great! My daughter and I spent three nights there at the end of October, 2003.
Parking valets and front desk staff were friendly. The St. Bonaventure Brewing Company(restaurant) was closed to prepare for a private function, but they recommended a wonderful restaurant(McCormick & Schmick's) just on the other side of the YMCA that had a great menu of seafood and steaks! We both miss the Heavenly beds after returning home, and the spacious Heavenly bath was a real plus. The room was pie-shaped but with ample space for relaxing and sleeping. While I wasn't there on business, there was a large work area for anyone that would need it. We did have one strange occurrence when our power went out at 1:30am, but a call to "Service Express" was handled quickly....within 5 to 10 minutes someone had come up and restored power. We were there on one of those discount type Hotwire rates , but can honestly say we thoroughly enjoyed ourselves and never felt we were treated differently because of it. If you need a reasonable place to stay downtown, or(as we were) are visiting USC(about 3 miles away) give the Bonaventure a try....we're glad we did!

It was an adventure but not really a bon one

from BizTravellerSurrey
My wife, young son and I stayed at the Bonaventure in August 2003.The hotel looks great from the outside but it is a little tired once you get inside. Reception staff were okay but nothing to write home about.
The first room we were given was far too small for three people and we were rather concerned. However a trip to the front desk got us an upgrade to a suite (we had to pay extra of course but never mind). The suite was on the 28th floor and was fine - although it was oddly laid out and had very little (insufficient) storage space for clothes.The hotel boasts shops on the fourth floor which we visited. If I were the hotel I would keep them quiet and indeed would get rid of them altogether. They were very poor shops generally staffed by people who dont really know what customer service is and who mostly dont speak English! Very scruffy and very cheap merchandise. In my view they gave a very poor impression of the hotel. Also the food outlets (and the gym) are outsourced to third party organisations. Once again this brings the hotel down. It also presents a hassle because you can't charge things to your room as at other hotels.Valet parking is the only option and whilst it is efficient it is also expensive at $23 per day.
Also it is a bit of a pain being in downtown LA unless you are on business (we were on holiday) because there is simply nothing there and no where to walk to. Final complaint is about the pool. Very scruffy and very small concrete area to sit in. Quite surprising for what seems to be a good hotel and very disappointing. Don't be fooled by the latest film with Eddie Murphy when at the end in a top floor suite they shoot through the floor and end up flooding the room from the roof-top pool at this hotel - it was all done with smoke and mirrors - the pool I saw is on the fourth floor and is not really worth visiting unless you are desparate.Would I stay there again? If on business for a short time then yes. Otherwise I would try to find somewhere else. Sorry Westin - you will have to do a little better.

Top Local Tips for Los Angeles

Travel Anywhere for $3 Per Day For just $3 a day you can travel (albeit slowly at times) by bus and metro throughout the city. The hotel is well placed for the major bus and metro routes to Hollywood and the shopping malls along Sunset Blvd and 3rd Street out to the Farmer's Market, Beverly Centre and Century City.

Airport Transportation Take the Super Shuttle if you are willing to wait for others to be dropped off at their locations. Cost is $15 versus $45 Cab. You do need to make reservations at least 24 hours in advance if you want to take them back from the hotel to the airport. I did not know this and ended up taking Suh Young M Limo & Tour Service back to the Airport which did cost me $45, however, the town car was very nice, comfortable, complimentary bottled water, and Richard Suh was so nice to even wheel in my luggage to the airline gate check-in for me with his car still outside on the curb! He was excellent.

Don't ever pay full price for this hotel Use another booking service: priceline, hotwire, etc. and don't book thru the hotel or a travel agent.

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Other names for The Westin Bonaventure Hotel and Suites

  • westin los angeles
  • westin bonaventure hotel
  • westin bonaventure
  • los angeles westin
  • Address: 404 South Figueroa Street - Los Angeles - California - 90071 - United States
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