SLS Hotel at Beverly Hills Los Angeles

, Los Angeles, United States
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SLS Hotel at Beverly Hills Los Angeles

1 star

Rooms: 297

465 South La Cienega Boulevard - Los Angeles - California - 90048 - United States Hotel Website | 310 247 0400
462 Traveller

Reviews - SLS Hotel at Beverly Hills Los Angeles

Very misleading.
Submitted by: Thomas in 02/06/06
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
First, the photo of the lobby on their website is not remotely like it is shown. No flowers or plants as shown but rocks and pebbles although fresh flowers throughout the rest of the lobby. Poor house-keeping, sometimes not even vacuumed, the furniture is scratched, nicked and even peeling. Staff indifferent at best and I was paying for one of their better suites ($600.00 USD range); They are boasting of a 40 million dollar renovation next year; believe me, it sure needs it; they also need a renovation of attitude. Very very disappointed.

Historical Traveller Reviews of SLS Hotel at Beverly Hills Los Angeles

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from travel4fun62
Our "premier" room looked directly into the mouth of a car wash. It was above the valet parking and nightclub so we could enjoy loud music from the outside sitting area, drunken laughter, and cars moving about until 2:00 in the morning. Note to others – stay on the west side of the building if you enjoy sleeping at night. There was no place to sit, no dresser or drawer to be found, no bedside lights suitable for reading, no pen and paper, and no mirror suitable for seeing more than a smoky version of your reflection. The shower and “soaking tub” (which was beautiful to look at, but very difficult to get in and out of) had no bath mat, no shower pressure, and intermittent hot water; there was definitely no shower cap. The SLS did provide us with a paper fan and 2 dice for our use during our stay. The TV, which was imbedded into a mirrored wall of some sort, was virtually impossible to use (the remote did not work well) and virtually impossible to see because we were forced to see our own reflection in the embedded mirror. Since the room was so uncomfortable, we went down to the lobby for a $17 glass of wine, which was served by a rude waiter. Then, after a sleepless night and cold shower we retrieved our car from the $35 valet parking and went to another hotel.

Avoid Saturday Nights

from ggarr
This hotel strives to be super trendy, appealing to the 20 somethings, hipster-doofus set. Lots of short skirts and open chested shirts and testosterone. Getting in is like entering a nightclub. This may appeal to some and isn't a put off on slow nights, but when the restaurant downstairs is the staff forgets about their hotel guests. A clogged toilet is a major inconvenience when you first wake up in the morning and I didn't like waiting almost an hour for someone to bring a plunger. But, this is not anywhere near 5 star service. I stayed 4 nights but on the 4th night still was unrecognized by the valet staff, despite the valet tag still hanging from the mirror. I was simply waved off brusquely with a penlight when trying to enter the driveway after returning from dinner (after waiting 2 minutes for cars to exit). I was chewed out for trying to enter the parking lot through the entranced I'd been using for 3 days and told that the entrance was around the corner. The "entrance" that had been blocked off the previous 3 days. The entrance had become the exit, but that was not explained, I was treated like an idiot for not knowing where the "entrance" was by someone that should have instantly recognized that I was a hotel guest, not one of the morons trying to go to their hipster lounge. Around the corner, I was quizzed for my hotel key and had to point out the tag hanging in the windshield. A third time I was stopped before reaching the hotel entrance, again explaining that I was staying at the hotel, and finally aloud out of my car.
The television is also very insufficient. Sure, it looks cool surrounding and embedded in a mirrored wall, but there is a consistent 4 second delay between hitting the button on the remote and the television responding. Worse, it only worked 50% of the time, so you might end up going up 3 channels all at once if you get impatient, or end up waiting 10 seconds before realizing the button didn't work. Completely unusable but the maintenance man (limited english) indicated that was just the way it was.
I am pretty disappointed, but this hotel has potential if they can straighten out their service. I thought I was getting a 5 star hotel for a good price, but really got a 3 star hotel and paid a little too much. The difference between 3 and 5 is all about personal service and this place doesn't have it. SLS: know the cars, look for the valet tags, respond immediately to maintenance issues, fix the TV system and fire the staff that treats hotel guests like they are trying to crash your swanky nightclub.

Triumph of Design over Functionality

from UkMarkna
We stayed three nights at beginning of February. We picked this hotel for its location and as we are gold SPG members. It was a disappointing experience and not worth the money or the hype. Once you can find your way through the Stygian gloom of the front desk it is up to your room. Hope you like mirrors! Mr Starck has obviously never stayed in one of the rooms or he would have realised that some of his design is totally impractical. The bathroom is covered in mirrors yet the only clear mirror as opposed to smoked is at the back of the metal trough that is the sink. Try shaving or putting on make up with a mirror two three feet away. We had no plug for the sink, isn't LA short of water? Housekeeping must hate the design as the rooms must be a nightmare to keep clean.
We had no bedside lights that worked throughout the three nights despite reporting the issue to the front desk.
We only had a bar snack at the hotel preferring to use the numerous eateries on 3rd Street or La Cienega which in our opinion were far better value than the Bazaar or should that be Bizarre!

t think so.

from lorulz
The location of this hotel was ideal, a few blocks from the Beverly Center, and about a mile away from the Farmer's Market. At first we were amused at the dramatic (over) design of the hotel, but it seemed like sometimes design overshadowed function. There was no hot water in the bathroom. Housekeeping was very inconsistent. We received no service at all our first couple of days, and when we called the front desk to ask if we had to request fresh towels and room cleaning, everyone seemed completely bewildered as to why our room hadn't been cleaned. We made sure to give clear indication that we wanted our room cleaned after that, hanging a tag on the door and pushing the little button next to it. Our beds were made when we returned to the room, but with no top sheet, and we were given clean towels. Our fingerprints were still exactly where we had left them. These rooms must be difficult to clean, because almost every surface is reflective. The next day we returned to our room to find the tv on at top volume (which was a little startling) and the beds made up completely differently with the robes moved from where they were hanging in the closet and laid out on the bed (?). We were curious about the restaurants, more information about then would have been nice, maybe menus in the rooms? A local phone book would have been useful as well. We had free wi-fi in our room, but the signal was so weak it was useless. We tried to check out the pool, but it was locked up and our room keys failed to open the door. Since we were too pooped at the end of the day to wander around in the lobby and check out the restaurants, so we decided to order room service on our last night. It was prompt, lovely and tasty, but be aware that the cost will include gratuity and fees. Our $60 worth of food (a grilled cheese sandwich, pasta bolognese, a Caesar salad, and flan) ended up costing $80. Valet parking was $35 per day. I would recommend this hotel based on location alone if you can get a good deal on a room (we did, on Expedia) but I would expect more from somewhere that gives itself a 5-star rating. One more thing: I came home to find an additional charge to my credit card that no one seems to be able to explain.

Wonderful experience

from MaxEvans9
Wonderful experience. Staff was friendly and very service oriented. The decor is trendy but also esthetically pleasing to the traveler who appreciates good design. The design is glamorized traditional with a modern twist...kind of dash of Liberace like. The hotel manages it to be a hot spot but yet have quiet accolades for the more subdued guest such as myself. This is probably primarily accomplished by there being two lobbies with a separate entrance to the nightclub. The breakfast was outstanding, even if a little pricey. The spa was all white in decor and such a restful retreat. My husband said he had the best massage of his life. Close to mall and boutique shopping. Highly recommend this hotel as an experience, not just a place to stay.

Beautiful Decour , Hip And Relaxing

from DianaMalk
We usually stay at trendy hotels because we like the ambiance and life but can get annoying when its time to relax - SLS was beautifully decorated and probably the most beautiful of the many Phillip Starck hotel and restaruarants i have ever stayed in - it captured all the best details of philip starck decor throughout the world!!! the service was excellent but not over the top - sometimes four seasons goes over the top when you really dont want a tour of your room for 30 minutes and everyone to remember your name - that can be really annoying when you are tryting to escape!!! but SLS service was very attentive without suffocating you!! - room was amazing and the attention to details was like being in a museum boutique. I loved this hotel and will return - the restaurant food was excellent and very lively and elegant - hotel is slow because the economy of course - pool and gym are stunning - we never left property within 24 hours but we weren't toursit either - area isn't great off la cienega blvd. so not the best location to walk around so you need rent a car. Thanks SLS for a lovely getaway and good luck!!!

Superb Luxury Service

from cstaples
Finally a super-cool boutique hotel that has incredible, friendly service! We stayed at this hotel just days after its star-studded launch party. There was not one hint of attitude from anyone we encountered. In fact, the opposite was true-- people were unbelievably nice. This hotel was designed by Phillipe Starke, and it's one of his better efforts-- eclectic, modern, hip and comfortable. The pool-side area is truly amazing-- as is the exercise room. The highlight of the hotel is the restaurant next door, which combines dining with a patisserie shop and a gallery/store from the uber-cool folks at Moss from New York.

SLS = Massive Disappointment

from OnTheRoad518
First, let me say I am not the type of person who typically complains to hotel management about problems…let alone write reviews on sites like this…but my stay was so bad that I felt compelled to write a note here…

The SLS was a massive disappointment…overpriced, overhyped, and generally unpleasant….”management” seems more concerned with trying to run a nightclub (and as a nightlife venue its really kind of sad) than a functional hotel…

I stay at a lot of Starwood properties and this place really wasn’t up to snuff at all…

I had problems of all types with the room – no hot water, room phone only worked intermittently, toilet didn’t work all that well, poorly thought out service items are pervasive, totally deficient room cleaning services, all the trinkets look cool but aren’t even close to functional - you wouldn’t even believe the BS I had to go through with this room just to make it livable before I decided to check out…

And even if I had not had these problems the room still kinda sucked – it was way overpriced for the level of “luxury” and felt like I was in an office building…seriously, the price point they are asking for these rooms is a joke (don’t get sucked in by the overhyping going on here)…the quality of the W in Westwood is far superior (and that's not saying alot) for a much lower price point...

The service was atrocious – staff was rude, nonresponsive, not even close to the level of service I expect out of one of Starwood’s higher end properties…

The roof deck would have been cool…if they hadn’t loaded it up with cabanas (that no one uses) and décor that pretty much blocks any view of the city…

The restaurant was ok – but with all of these different stations and stores in the “plaza style” restaurant it feels odd…

Again, I am not the kind of person that usually writes reviews like this…I stay in a lot of luxury hotels for work travel, but by any reasonable measure this place is an absolute joke…

Starwood really needs to take some serious corrective action here ASAP or will be facing a uphill climb trying to get customers into a place this shoddy (especially given the state of the economy these days)….

If you are thinking about staying here do yourself a favor and DON'T

Openning week @ SLS

from MoonglowLasVegas
Went to SLS for a business meeting during it's opening week. It is a beautiful property- right out of Architectural Digest. One of the sexiest showers I have been in. The staff goes above and beyond to give good service and the pool is wonderful.


from mas75
huge room great bathroom great disign everything is not open like the bazar but really great hotel and staff

Other names for SLS Hotel at Beverly Hills Los Angeles

  • sls hotel los angeles
  • Address: 465 South La Cienega Boulevard - Los Angeles - California - 90048 - United States
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