Sheraton Los Angeles Downtown Hotel

, Los Angeles, United States
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Sheraton Los Angeles Downtown Hotel

4 star

Rooms: 444

711 South Hope Street - Los Angeles - California - 90017 - United States Hotel Website | 213 683 1234
349 Traveller

Reviews - Sheraton Los Angeles Downtown Hotel

Historical Traveller Reviews of Sheraton Los Angeles Downtown Hotel

cheap for reasons

from RobertInExile
Sheraton LA Downtown is a strange place for its highs and lows. Rooms are spacious and nicely appointed as other posters have stated, but are not well-kept. Room service is very prompt, and surprisingly so is valet parking car retrieval (usually a pet peeve). Room service food is good, too, but remarkable for the added charges, which almost double the cost of anything you order. This becomes a bit more problematic in that there is no restaurant in the hotel (!), so for those times you don't want to go out, room service is all there is. Housekeeping is very sloppy, which could account for the stained rugs throughout, but we noted that crumbs dropped the first night remained at the end of our three night stay. This is the kind of place that, because most rooms are high up, people go close to the windows to look out at the city (no great views to speak of), leave hand and nose prints on the windows, and nobody cleans them off for weeks at a time. Even the office center was in total disrepair, with no machines functioning at all. One other issue is that the place seems to be on or near one or both of LAX's flight approaches, so about every 30 seconds or so, a jet passes over, with the accompanying roar and echo all night long. For the price, i would only stay there again if attending a meeting in the same building, for convenience sake. But since LA has virtually thousands of hotels, many of them very good to great, and comparably priced if you look hard enough, i would definitely stay elsewhere next time. I will not recommend this place to anyone i like.

Nice stay!

from svrocko
When I arrived at the hotel, I was suprised to find there was no valet. I did check in at 11:30pm however, so maybe this is par the for the course when checking in so late. After I parked my car, everything else was great! I stayed on the 22nd floor and had a great view of the city lights through the floor to ceiling windows. Our plan was to go out to a nearby bar, but the room was so comfortable we didn't leave. The room was spacious and clean. The bed was excellent...huge and very comfortable. I asked for a late checkout and the staff obliged. I would definitely stay here again.

Fab Spacious room!

from MrsMac2000
Wonderful hotel! Beautiful reception, spacious and clean.

Location - great location for hopping on the metro to anywhere in LA, metro station literally 50 yards away from the hotel.

room - Queen size bed, wonderfully comfortable and very quiet, couldn't hear a sound.

Would recommend this hotel to others.

only gripe was the service in the bar - we waited for a few minutes but didn't get acknowledged by the bartender so we gave up!

More than just a great bed!

from Anonymous555
We just returned from a 5 night stay at the Sheraton Downtown, on a combined business/pleasure trip and loved it. We stayed on the Club Floor which was totally worth the nominal extra $ (I think $20/nt). Good size room, spacious and modern bathroom, furnishings and linens were above average, plus the rooms on this floor are very quiet. And yes, the beds are every bit as comfortable as described in other reviews - just incredible.

We had contact with several staff (check in, bartenders, concierge, and housekeeping) and found everyone to be extremely courteous and genuinely helpful.

The Club floor offers complimentary b'fast till 10:30 which included fruit, pastries, bagels, cereal etc. Everything was fresh and tasty, and as fulfilling as a $15 b'fast from the restaurant would be. They also offer complimentary evening hors d'oeuvres although we were unable to take advantage because of our busy schedule.

Wireless internet is 12.95/day and yes the parking is expensive; fortunately for us the internet costs were covered by company expense account and we did not bother with a car so saved on both of these. No pool or much of an exercise room but there is Bally's on the main floor ($10/day for hotel guests) which opens at 5;30am and stays open till at least 9pm.

For those on foot, the red line metro rail station is directly across the street which we used extensively and found it to be safe, clean and efficient.

If you are in LA for business this hotel is definately worth a try. The location is easily within walking distance to the Convention Centre, Staples, and business district. It is not so convenient for for sight seeing, the really good shopping, or other entertainment as LA is very spread out. Still, we found it a great place to stay and would recommend highly.

Rooms are great, service is terrible

from miomi
Stayed here for 3 nights while attending a convention at the nearby convention center. Overall, a fairly standard business hotel that I suspect gets most of its business by being cheaper than similar options nearby and through Starwood members wanting to get points.

Pros: Very comfortable beds and the rooms are on the large size with decent amenities. Blackout curtains made it easy to sleep in. Location is very convenient, about 15-minute walk to the to the convention center/Staples Center and easy access to highways and public transit.

Cons (minor): One of the most disjointed confusing lobbies/entranceways I've ever been in. It's located sort of halfway in a mall, so neither the street, the main lobby or the valet parking dropoff are on the same level -- you're constantly turning around and taking escalators. Decent lobby bar, but no restaurants other than that and the food menu both there and in room service makes Chili's look exciting.

Cons (major): The real problem is how consistently horrible the service is. Promises made over the phone were not kept. Everything to do with the parking (the price, $22 for regular, $24 for valet, is high but I've come to expect that at downtown hotels and don't consider it particularly a problem at the Sheraton) was a disorganized mess. Everytime I was at the front desk or just walking by, someone was having a heated conversation about how their bill was screwed up. I was unable to check out via the in-room TV for some unknown reason and when I went to the front desk, I also had to spend 30 minutes straightening out problems. And throughout, the service given was always very begruding. No one was outright rude, but these are not happy employees. I'm guessing there may be some management problems -- maybe they're screwing them on pay?

Service is very important to me, so next time I'll probably pay the extra $$ (my rate, a corporate one, was $150 for a deluxe room or something like that, no view) and stay elsewhere. The Wilshire Grand down the street looked nice. But if you could care less, aren't parking, don't want to eat in the hotel and don't mind haggling over the bill, the rooms and location will probably serve you just fine.

Beds are too comfortable!

from Linger
Pros-
-It was clean and very "executive like." Business people would enjoy their stay here.
-The beds were too comfortable. I missed out on a whole day because I couldn't get out of bed! They're not those nasty hard rock beds with the nasty cheap paper thin bedcovers. The comforter was so big and comforting and I loved all the pillows. The bed was so soft. I hate to go on and on about this bed but it was the best bed I've ever slept in at a hotel.
-Everybody talked about the $20 parking on here which almost discouraged me from staying there but I found FREE parking on the streets three days in a row. You can find parking on the streets. I stayed during weekdays but there is a parking lot right across the street that has a $2 flat rate AFTER 4 pm. You can't beat that!
-The Metro station is right across the street. The Metro takes you all over LA. That's a tour in itself.
-They give you a paper every morning. How nice!
-There is an IHOP, Denny's and this other nice diner right around the corner.

Cons-
BUT there are cons.
-I felt like the carpet could have used some cleaning. They weren't smelly but they had an old stench.
-They charge for local calls! I called the front desk to ask a question so they transferred my call and charged me for it! I didn't like that, I will be handling that.
-There weren't any refrigerators, I thought all hotels had refrigerators now but I guess not.
-I was in a non-smoking room but one night I could smell smoking through the vents. It wasn't a light smell either.
-This is rather a picky "tourist" con but I felt like we were seperated from everything which could be a good thing for some. But you just can't walk to the big attractions, you need a car or a Metro pass!

Two Different Stays and Great Hotel

from FromPacifica
Stayed at the Sheraton two different times over 3 weeks and stayed in two different rooms. The first stay was for 5 days in a Traditional Room which was nicely appointed, comfortable and could generally understand the $169/night rate. The second stay was in a one bedroom suite at $149/night (Expedia). The suite was basically the Traditional room plus a separated seating room which had a bit older furniture but nice/ok sofas. The suite was regularly $305 and the room doesn't justify the price. I lucked out and was able to get it at a deep discounted rate. Overall, I liked both stays in each room. The beds were comfortable, carpets were newer and the bathroom was marbled and clean and the shower was roomy and nice. I think $129-$169 is a justifiable price for the Traditional Room and $149-$199 for the suite is a justifiable price.

On a separate matter, I called the Sheraton (as I normally book rooms through the hotel as opposed to booking through Expedia, Orbitz, etc. (less hassle if things go wrong)) to book the room at the lower rate (Sheraton wanted $189 vs. $149 Expedia). They wouldn't match the rate and asked for me to jump through their Best Guarantee form hassle in order to get the $149 rate. I was disappointed that they wouldn't match the rate online.

20$ a day parking

from A TripAdvisor Member
i booked my room through a web page and i do not mind paying extra for the hotel but parking?!! it is ridiculuos ,average 20$ a day ! i stayed 4 days ,the hotel was clean ,the room had a great view and the bed was really comfy!!

Solid, middle of the road Sheraton.

from vandalby
I stayed at the downtown LA Sheraton for four nights in late April of 2006 and am sheduled for another week in May of 2006. Overall impression is that it's a standard, middle of the road to just slightly above average Sheraton oriented toward the business traveler. I know there have been several complaints regarding billing, etc. and I wouldn't be surprised if there were issues using Travelocity; however, if you're going the standard route, you have little to worry about.

Upon arrival, I was greeted by a friendly doorman who guided me to the downstairs lobby (you can enter both off the street or through an adjacent mall). The lobby has a clean, modern feel and is probably nicer than the average Sheraton / Marriott level hotel.

I requested an upgraded room with my Starwood gold status and was told that no suites were available, but that they could give me a corner room with a great view. I was put on the 24th floor looking out over the Staples center and I have to admit, it was stunning. Two of the walls are floor to ceiling glass with a curved portion in the corner that allows for a nice panorama. Furnuiture appeared to be updated with two chairs and end table, large desk TV amoire and bed. The bed was very comfortable and has Sheraton's updated linens including a duvet. The room was well cleaned and comfortable.

The bathroom was pretty large with plenty of granite counterspace. The tub/shower combo were standard sized. Overall was very clean and up to standards.

I ordered room service on a couple of occasions and found that they were very prompt and accurate with orders. The menu is very standard for a full-service hotel so what you've seen at hundreds of other Sheratons is what you'll see here. One drawback to dining at this hotel is a limited number of restaurants. One evening I decided to do dinner downstairs and was told that the only dining available was in the bar / lounge. The menu was the same as room service and considering it was about 8 PM on a weeknight, I would have assumed there would be more options.

That being said, if you have to stay in downtown LA, this hotel is a good choice that is well kempt and convinent to the downtown businesses. This hotel isn't a good choice for couples, tourists, etc., it's really designed for the business traveler in mind.

Beware of this hotel

from Annettencalif
I should have read reviews beforehand! ABNORMAL BILLING is right...We used Travelocity where you prepay, and the hotel still charged, then at the front desk claimed it was not doublecharging. Went home and checked online banking, yes, they doublebilled! Travelocity has a guarantee to fix things, but that was an HOUR on the phone with the hotel thru them. THEN, since the only incidental should have been $24/day parking charge(WHICH IS HIGH!) they debited my account a $50 hold for parking instantly, but the CREDIT to my account will be seen in 2-5 days, and with some banks (they said) can take 2-3 weeks. Well, luckily I use Bank of America, it should be soon. But this is ridiculous..I attempted while there to reconcile at the front desk and they said "Oh don't worry, we won't double-charge." Forget this hotel, you can not trust them. And yes, reaching the accounting department is impossible. You get voicemail and they don't ever call you back. Good thing I atleast had Travelocity to deal with them for me or who knows what would have happened.

Top Local Tips for Los Angeles

Traffic Although Los Angeles is known for its congested transportation infastructure, I never realized how true that statement is until I decided to travel around the city, from Downtown to around west LA, and up into the Valley, there was not a single uncongested roadway. Even on what is suppose to be scenic Mullholland Drive there was traffic during mid-day. Therefore, give yourself ample travel time when going from one site to another.

Koraku Restaurant Great hole in the wall place that servers excellent ramen. Its called Koraku Restaurant. You can find it in Japan Town on second street. Just drive up figueroa and make a left on 2nd st go down the tunnel all the way to J town. It will be on your right hand side right after the statue of this guy with a walking stick

Original Pantry's Counter Line The Original Pantry on 9th and Figueroa rocks! Soak up the atmosphere (and get seated faster) by getting into the Counter line (best for singles and couples) and rub shoulders with true LA locals. Not much here for vegan/vegetarian types, but the rest of us can happily munch on fresh-cooked meats, eggs and pancakes.

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Other names for Sheraton Los Angeles Downtown Hotel

  • sheraton los angeles
  • los angeles sheraton
  • Address: 711 South Hope Street - Los Angeles - California - 90017 - United States
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