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I would reccomend this hotel to others because the cost was very reasonable, and the service was good. The only negative aspects were somewhat hard beds, a few ants, and a cranky maid. ( tight with extra towels!). The rooms were comfortable, the desk clerk was nice and helpful, and the complimentary breakfast was awesome! Liked the pool as well!!!
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My God! Where to begin?! First, these jokers never replied to the reservation sent by hotels.com a week before our trip to L.A. So when we got there, they had no record of our reservation and they were "sold out." We called hotels.com. They assured us that they sent the reservation, but never received confirmation from Guesthouse International Inn. The jokers behind the desk told us that they never received the reservation. Then they went on to chastise us for not making the reservation directly with them. Of course, we would have never found their stinky little hotel in the first place if it hadnt been for hotels.com serving them up in our search. There were signs everywhere urging customers to come back again and NOT use an online reservation system the next time--instead, to reserve their rooms directly with the hotel. Apparently, they dont like sharing the pie with a third party. Somewhat understandable, I guess. But when they intentional LOSE reservations faxed to them by third parties and never respond to them so they dont have to share the profits, leaving you high and dry, that goes way too far, in my book. So hotels.com said they would refax the reservations. (We reserved two rooms.) Five hours later (frustrated sitting around, waiting for the refax, we left to eat lunch and explore Chinatown), they go on to claim then that they only received a fax for one of the two rooms. Again, we had to call hotels.com. At this point, Im more than a little concerned, as the fax clearly shows Room 1 of 2. So wheres the second page of the fax? Did these jokers throw it away? I lost my cool and finally started giving them a little talking to. They finally just gave us a room, saying that theyd just believe us until they could get a third set of faxes from hotels.com. Whatever. On the way to the room, the elevator smelled like urine. This smell remained throughout our 3-day stay. In fact, Im sure someone urinated in it and they just never got around to cleaning it up. It was disgusting. Once in the rooms, they were absolutely foul-smelling. It was too late to go looking for another hotel, and we were exhausted, in part due to having to argue with these Far-East Indian buggers and wait around just to get the rooms wed reserved a week prior. The next morning, at our complimentary breakfast, we had to dig up a box of packaged pastries in another room off the kitchen. There was no coffee. And the only other thing to eat was corn flakes and expired milk. Ive had better food available to me in the dumpiest $29/night places in BFE Wyoming. Youd think a $70/night hotel in L.A. might be a little more upscale than that when it comes to its continental breakfast. Not this place. They are cutting corners everywhere in that place. I didnt dare to swim in the pool. I doubt they care for it like they should. Positive note, they were kind enough to give us directions on our departure. Unfortunately, the Indian behind the desk didnt know his South from his North and we ended up wasting 30 minutes driving around what appeared to be gangland in the middle of the night. Thanks, guys.
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