Millenium Biltmore Hotel Los Angeles

, Los Angeles, United States
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Millenium Biltmore Hotel Los Angeles

4 star

Rooms: 683

506 South Grand Avenue - Los Angeles - California - 90071 - United States Hotel Website | | 213 624 1011
881 Traveller

Reviews - Millenium Biltmore Hotel Los Angeles

Poor Customer Service and Billing Policy
Submitted by: Joy in 12/09/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Business Traveller
I had a horrible experience at this hotel. I am an attorney and I travel frequently. I was in LA for the weekend for a friends wedding and for business. My internet did not work the entire time I was there, despite hours of troublshooting with their technicians, thus I was unable to work. The customer service is horrible. I booked the room online with one credit card and then they charged the card that I provided for incidentals for the entire stay. I complained about this and just spoke with the General Manager, Vincent Piro, who was unwilling to reimburse my card despite my explanation of my poor stay, poor cusmtomer service, and improper billing.
I would not suggest staying at this hotel if you are in LA.
Do not pass Go
Submitted by: Joseph in 05/05/07
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Weekend Breaker
I got roof access from the old fire escape and found it most unique, even though I was only getting ice. I found access to the lower floor rooms from the hall by the health spa. Found 2 lower sections B2 and B3 thru the crack of the door. I was able to see the original hotel design. Eventually got caught and was told that I didn't belong down there. I don't understand how that's possible there was no block signs of restrictions... got a Warning from the guard.... the answer I am trying to seek is what is the history of those rooms...
Submitted by: Jillian in 29/10/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type:
The hotel is wonderfull! For only $500 a night you can no beet the price!
Overal nice , neads a renovation
Submitted by: Samara in 19/10/06
  • Age Group:
  • From: United States
  • Traveller type: Special Interest/Event
First impression is the best. And that is what caught my eye. When I first walked in it was a very nice regal and rich with elegant touches. As I explored The hotel more Some things Made me think It was not so great. I decided to take the stairs on the The third day so I could get to the lobby. The walls had loose wires hanging out of them and there was dust and dirt covering the floors. Then I steped out in to the lobby where the atmosphere was beautiful and regal. It also Had a bad location and room service was not good at all!!
Beautiful & Quiet
Submitted by: Sheila Leone Jacobs in 20/06/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Luxury Traveller
I have stayed at the Biltmore many many times. It is a stunningly beautiful, older hotel. The staff is generally knowledgeable and attentive and the club floor amenities are well beyond what is typically available in a club floor lounge. The hotel is convenient to many great restaurants, museums and businesses in Los Angeles.
Terrible experience
Submitted by: Jeseria in 06/06/05
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Young Couple
This hotel made me want to go home after only 1 night. The outside was beautiful but the inside left quite a bit to be desired. I stayed at this hotel for 3 days and received the worst service possible. The sheets were dirty, the employees were not helpful or friendly, and their organization is lacking. As I was checking out and paying I realized that an item was not on the bill, I asked about this and was told that I had been charged, after examining the bill I realized that I had not been charged, I could not honestly not pay and so went back to inform them of the mistake. Instead of voiding the first transaction I was charged twice. After telling them about what had happened I was rudely informed that the other amount would be removed. No apology, no friendliness, and absolutely not worth the price. I would not stay in this hotel again if someone payed me! Do yourself a favor and take pictures from outside of the building, because once you walk through the doors all the glitter disappears.

Historical Traveller Reviews of Millenium Biltmore Hotel Los Angeles

Nice but old and spooky

from MATTH
FIRSTLY - dont go to Downtown LA for any kind of holiday / Vacation. Just dont.

Right then... The hotel nice-ish the reveiws are right - good public rooms, great sports bar (if a little down market) good fitness center although there is a charge...

The rooms are a bit hick. I am sure they are clean but they just give the impresion that they are dirty -

The furniture is dated. The TV was cerca 1980 surly and the bathroom small. I really didnt fancy the shower at all and waited until I got to beverly Hills where we moved to on realising there was NOTHING to do in Downtown.

The black and white pictures in the hallways downstairs of happy days of yester-year from the hotel are very creepy and add to the spookyness which this hotel holds - the cocktail bar look like it is from "the shining"

its ok - it was quite cheap i suppose - Im a 4/5 star Hilton guy so this was not my bag really - it may be yours.

Is a old hotel, but friendly staff

from MDemon
Stayed there during the labor day weekend of 2004. Hotel is very old and rooms are not that big. When I checked it, I was placed into a very very small room and some strange rusty smell. I called the staff and asked to be placed into another room.
With no questions asked, I was placed into a much better room.

My advise: if you have to pay regular rate, don't go there - you have to pay $24 for parking a day and there is nothing around there. However, if you can find reduced rate, give this a try. And always, when things don't look right, talk to the staff, they will surely help you.

beatuiful hotel, the poorest of customer relations and no ventilation

from A TripAdvisor Member
Although the hotel itself is quite lovely the hotel is stuffy and the halls have no ventilation, not even a hint of airconditioning. I do believe the room we were in is probably still not up to the temperature we set when my husband and I first got there. We had an experience trying to locate a bow tie that was left out of my husbands rented tux....the men's store attached to the hotel was not open to purchase one nor was anyone accomadating to get one ..after trying numerous time to locate the concierge ..(7 attempts and numerous transfers and the front desk wasn't answering either) we finally called the bell hop for a manager....he was not accomadating whatsoever as well as the whole entire staff.....wait let me stand corrected the only one who made us even remotely feel welcomed was the bell hop who took our luggage up.

Our friend bought an extra bowtie from the valet so my husband could attend the event , which by the way was held in the hotel itself. This event had an attedance of 700 and to which my husband is on the board of directors...needless to say he will be making other recommendations for another facility next year. Someone finally found the "General Manager" but when we went out of the event to speak to him he suddenly disappeared..never to be seen and this is good customer relations? Never again will we ever step foot in that place again. I have other stories but this would never end. Oh and we have a problem with eating in the Italian restraunt and listening to the bus boy curse in spanish and watch him drag a garbage bag across the floor while we eat. My husband being in the food and beverage business was appalled !!!! one plus though the waitress was friendly and the food was good...and i thought the bad reviews for this hotel at first could not have been that bad ...but I guess we had the unfortunate experience of living it first hand. I will heed your reviews closer !:)

Impresive Building and Public Areas but motel6 type room

from A TripAdvisor Member
I bought the weekend special that included one night stay plus parking and two day tickets for two to the Universal Studio. Parking attendants are nice and courteous but the required valet parking is a hassle for going in and out of the hotel. Front desk stuff have mixed altitudes - some are argumentative, some are courteous. The room I stayed in was a disappointment. For the same amount I paid for the room (less ticket value), I could have stayed at a far better hotel room somewhere else. The TV is small and old. I would have thrown it out if it was in my house. The room has a dreary atmosphere that makes us feel depressed staying there. Dining, however, in one of the opulent restaurants more or less makes up for the hotel's shortcoming. I would try another hotel nearby, next time I plan to experience downtown L.A.

Great building, horrible service and managment

from A TripAdvisor Member
I recently stayed at the Biltmore in Los Angeles for the first time in a few years. It is still a great building, although the actual room was rather run down, but now has some of the worst service and management that I have yet encountered.

First, there is an additional charge to use the pool (this is not stated on website or by reservation staff).

Second, I was woken on 8:15 AM on the day of my departure by the housekeeping staff entering my room. I believe that a hotel should realize that I do not need my room cleaned on the day of departure and should not disturb me in trying to do so.

Third, I paid $26.00 for room service coffee and a roll that arrived without coffee cups.

Finally, I have a question about my bill. I have left two messages with the accounting staff and two with the front manager; none have been returned.

I will not stay here again.

The rooms were nothing special

from A TripAdvisor Member
We came to spend the night to celebrate my husband's birthday. The Biltmore is a beautiful historic hotel located in the center of downtown L.A. The public rooms are very opulent and the architecture and attention to detail is just stunning.
That being said, I was very underwhelmed with my stay at the Biltmore. There is no public parking anywhere nearby and the fee to park at the Biltmore is $22 per day with in and out privledges.
Upon check in, we told the woman at the front desk it was my husband's birthday and asked if we could get a nice room or an upgrade. She requested my husband's ID, which I thought was strange- maybe to verify it really was his birthday. She told me she could give us a room that would include a free breakfast, free parking and free entry to the pool and health club - which is normally $7.00. She asked me how that sounded and I told her it sounded great. I asked her how much extra it would be and she told me $100!! Excuse me-I don't think so...
I told her I'd take it for $20 or $40 but she told me that she couldn't do that. She gave me the keys to the room and off we went. When we opened the door to the room we couldn't believe the room she gave us. It had to be one of the smallest rooms I've ever seen in an American hotel. There was only one bed and it was a full size bed. I immediately called the front desk and asked for a larger room with a king or 2 doubles. They told me they would send the bell man up with keys to the new room. When the bellman came he commented that this was the smallest room in the hotel.
We then went to see our new room. I would call it a standard size room with two full beds. The bathroom was very small and door was full of dust. Some of the fixtures in the room appeared to be original which added some charm, but overall the room was nothing special. There was no coffee maker and the TV was really small- I think it might have been a 19 inch.
The Biltmore is a wonderful place to go for a wedding or business meeting but an overnight stay is nothing special.

Grand Building, Super8 Staff

from A TripAdvisor Member
The public rooms of the hotel are spectacular! The guest rooms are small (appropriate to the age of the hotel) but are a little run down, even those recently refurbished. I had to move rooms because my bed had collapsed and the furniture appeared to have just been moved in from the hall, without being arranged properly.

The service was adequate but they were certainly not "first class". They spent more time chatting with other staff members than helping guests. Customer satisifaction was not high on their list of priorities.

I would recommend visiting the hotel, admiring the public rooms and then staying somewhere else, at least until they start to take service and maintenance of their rooms more seriously.

2 star at best

from A TripAdvisor Member
I stayed at the Biltmore Millennium in Downtown LA and I have to stay I was unsatisfied. The rooms were very dirty and there was at least a year of dust on the flowers in the bathroom. I stayed in room 804 and my brother was in room 886. The amenities were less than par for a 4 star hotel. There were no coffee makers, wireless internet was not available in all rooms, and small 19" TV's in the room. I consider this a 2 star hotel at best. My room was also missing the ottoman for the lounge chair. My brother's room had one. The cordless phone wasn't working and nothing was done about it when I informed housekeeping about it when I called them to replace a burned out light bulb. The valet parking attendants were excellent.

I was very unsatisfied.

Beautiful hotel...but small room

from A TripAdvisor Member
We just stayed for one night last weekend. We had the club level room which included two tickets to MOCA musuem, free valet parking, sauna/pool/fitness center access and entrance to the club level lounge for appetizers & continental breakfast. The continental breakfast wasn't very good though, all I wanted was a bagel or toast and they had none. They need to provide more for that, at least some type of carbs! The room was very nicely decorated but extremely small. They didn't have any rooms with a view, so we had a view of the roof top. The room was newly decorated, with lush bedspread, elegant curtains, very clean. The negative was that I've never been in a smaller room! The armoire for the TV was beautiful but huge for the room. It was right up against the end of the bed and we had to turn sideways to walk by that area. The bathroom was VERY small but nicely done. If a larger person was to stay here there is no way they could even sit on the loo and have any side room! I would of complained and demanded another larger room if I were to stay more than just a night. This room had to be no more than 250sqft.
The hotel itself is a gem, just lovely. The staff were very attentive and professional. The sports bar was well, a sports bar. Drinks were priced decent there but the Gallery Lounge they were stiff drinks for stiff prices. But you are also paying for the wonderful ambiance and lounge act that played so wonderfully. We sat in the back on these comfy plush leather couches and enjoyed our drinks & music. Our waiter was so delightful and attentive.

Upon check-out I noticed that they charged me for 1/2 the valet parking fee, they took it off with no argument. The valet parkers were very nice too.

All in all, I wouldn't stay there again unless I booked a larger room or suite, but for the price I paid for the MOCA special ($129) it was a good deal. And I would definitely recommend this hotel, mainly for the business traveler as it's not in the best area for walking.

not bad at all

from TravelFan1208
I bid for a 4 star hotel on PriceLine, and would up getting the Biltmore. This place is fairly nice. The old architecture and paintings on the ceilings are something really to look at. the room was nicely renovated. however, i agree, there was some lack in details such as a broken blind on the window. the bathroom was small, but nice with very good water pressure. i felt the room was a good size with the king size bed. a friend had a room with two fulls, and it was a little cramped. The TV is very small and old, so they should think about replacing those soon. The staff seemed to be fairly friendly. The older gentleman that works at the bar is very friendly and makes great drinks. Most of the valet staff was fairly nice, however, a few were rude. Also, they should slow down driving around the drop off/pick up zone (glad I had a rental). Also, I would suggest requesting your car by phone first, as it can take them up to 20 minutes to get your car if they are busy. It's pretty dead at night around downtown. I don't suggest walking around at night (if you drive 5 minutes away, it becomes homeless central. I've never seen so many homeless people in my life. It is truly a sad site, however, can be very dangerous if you're out walking alone.). Even when my friend stepped out for a smoke, he was immediately approached by one of the homeless walking around. Anyway, for the price I paid through PriceLine, I feel I got an excellent deal.

Top Local Tips for Los Angeles

Hollywood Boulevard Get there quick and it you take a trip do not pay extra for trip to Hollywood sign can get a better picture from the top of the escalators in shopping mall beside the Chinese Theatre!

Take a cab to the Staples Center If you're staying downtown and have a car still take a cab to the Staples Center. Its a helluva lot cheaper and you'll get out of the arena a lot faster.

City Tour, Beaches We took a city tour which picked us up at our hotel and drove us all over to see the sites. It included Mulholland Drive, Hollywood, Beverly Hills, Kodak Theater, Farmers Market, etc. It was excellent.. the only downfall being the limited time off the bus at each spot. The Farmers Market and Kodak Theater were both terrific and worth spending more time than we had. We also rented a car and drove to Santa Monica and Malibu. So glad that we did.. cocktails and appetizers at Dukes overlooking Malibu, then dinner at Bubba's on Santa Monica pier was a wonderful experience!


Other names for Millenium Biltmore Hotel Los Angeles

  • millennium biltmore los angeles
  • los angeles millennium biltmore
  • Address: 506 South Grand Avenue - Los Angeles - California - 90071 - United States
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