Millenium Biltmore Hotel Los Angeles, Los Angeles, United States

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Millenium Biltmore Hotel Los Angeles, Los Angeles

Traveller Reviews

Rating

3.8/10

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Official Contact Details - Millenium Biltmore Hotel Los Angeles

Address: 506 South Grand Avenue - Los Angeles - California - 90071 - United States
Phone: 213 624 1011
Email:
URL: http://www.millenniumhotels.com/
Official Website:
Hotel Class:
Rooms: 683

Hotel Photos See Hotel on Map Amenities

"I had a horrible experience at this hotel. I am an attorney and I travel frequently. I was in..."

"I got roof access from the old fire escape and found it most unique, even though I was only..."

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Reviews - Millenium Biltmore Hotel Los Angeles

6 reviews (Showing 1 - 6)

Rating:

1/10

Poor Customer Service and Billing Policy

Submitted by: Joy in 09/12/08

Age Group: 26 - 30
From: United States
Traveller type: Business Traveller

I had a horrible experience at this hotel. I am an attorney and I travel frequently. I was in LA for the weekend for a friends wedding and for business. My internet did not work the entire time I was there, despite hours of troublshooting with their technicians, thus I was unable to work. The customer service is horrible. I booked the room online with one credit card and then they charged the card that I provided for incidentals for the entire stay. I complained about this and just spoke with the General Manager, Vincent Piro, who was unwilling to reimburse my card despite my explanation of my poor stay, poor cusmtomer service, and improper billing. I would not suggest staying at this hotel if you are in LA.

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Rating:

1/10

Do not pass Go

Submitted by: Joseph in 05/05/07

Age Group: 18 - 25
From: United States
Traveller type: Weekend Breaker

I got roof access from the old fire escape and found it most unique, even though I was only getting ice. I found access to the lower floor rooms from the hall by the health spa. Found 2 lower sections B2 and B3 thru the crack of the door. I was able to see the original hotel design. Eventually got caught and was told that I didn't belong down there. I don't understand how thats possible there was no block signs of restrictions... got a Warning from the guard.... the answer I am trying to seek is what is the history of those rooms...

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Rating:

10/10

Great

Submitted by: Jillian in 10/29/06

Age Group: 31 - 40
From: United States
Traveller type:

The hotel is wonderfull! For only $500 a night you can no beet the price!

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Rating:

2/10

Overal nice , neads a renovation

Submitted by: Samara in 10/19/06

Age Group:
From: United States
Traveller type: Special Interest/Event

First impression is the best. And that is what caught my eye. When I first walked in it was a very nice regal and rich with elegant touches. As I explored The hotel more Some things Made me think It was not so great. I decided to take the stairs on the The third day so I could get to the lobby. The walls had loose wires hanging out of them and there was dust and dirt covering the floors. Then I steped out in to the lobby where the atmosphere was beautiful and regal. It also Had a bad location and room service was not good at all!!

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Rating:

8/10

Beautiful & Quiet

Submitted by: Sheila Leone Jacobs in 06/20/05

Age Group: 31 - 40
From: United States
Traveller type: Luxury Traveller

I have stayed at the Biltmore many many times. It is a stunningly beautiful, older hotel. The staff is generally knowledgeable and attentive and the club floor amenities are well beyond what is typically available in a club floor lounge. The hotel is convenient to many great restaurants, museums and businesses in Los Angeles.

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Rating:

1/10

Terrible experience

Submitted by: Jeseria in 06/06/05

Age Group: 18 - 25
From: United States
Traveller type: Young Couple

This hotel made me want to go home after only 1 night. The outside was beautiful but the inside left quite a bit to be desired. I stayed at this hotel for 3 days and received the worst service possible. The sheets were dirty, the employees were not helpful or friendly, and their organization is lacking. As I was checking out and paying I realized that an item was not on the bill, I asked about this and was told that I had been charged, after examining the bill I realized that I had not been charged, I could not honestly not pay and so went back to inform them of the mistake. Instead of voiding the first transaction I was charged twice. After telling them about what had happened I was rudely informed that the other amount would be removed. No apology, no friendliness, and absolutely not worth the price. I would not stay in this hotel again if someone payed me! Do yourself a favor and take pictures from outside of the building, because once you walk through the doors all the glitter disappears.

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