Los Angeles Marriott Downtown Hotel

, Los Angeles, United States
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Los Angeles Marriott Downtown Hotel

4 star

Rooms: 469

333 South Figueroa Street - Los Angeles - California - 90071 - United States Hotel Website | 213-617-1133
262 Traveller

Reviews - Los Angeles Marriott Downtown Hotel

1/10
The manager is a rude jerk!
Submitted by: Justin in 03/04/06
  • Age Group: 26 - 30
  • From: Japan
  • Traveller type: Business Traveller
I and my fiance stayed two nights at the Figueroa hotel on the 27th and 28th. The building was clean and fanciful. The front desk`s and cafe`s clerks were friendly, and the rooms were clean and colorful. But I must say that I have never met a ruder manager in any hotel ever before. His complete lack of care for his customers and disregard for common courtesy and respect were made obvious after my fiance slipped and fell while she was taking a shower. Apparently, the bathtub floor was extremely slippery and posed a health hazard. Not only was it slippery but the shape of the bathtub, a U at the bottom, was not conducive to taking a shower safely. When I called the front desk to inform the management that one of their bathtubs was slippery and dangerous I was met with a very curt response, "Did you use the bathmat?"
My fiance did not use the bathmat and there was no sign, notice, or warning that one should use the bathmat, nor that the bathtub was dangerously slippery. Her response to the management`s most offensive reaction was that she had never used a bathmat in any other hotel, and it is not custom to use bathmats in her home country, Japan. I also have never had a problem bathing at another hotel with or without using a bathmat.
When I physically went to the the front desk to discuss the manner the manager (owner?) again replied in a snappy voice that it is our fault we were not smart enough to use the bath mat, even though it does not cover the entire inside of the tub. No attempt was made on management`s behalf to listen to what happened nor to accept any responsibility or even to apologize for the unsafe, irresponsibly hazardous conditions in the hotel room. And at the end the manager got right in my face to tell me that in his 30 years of hotel managerial experience he had never had a complaint about the bathtub.
Again, I have NEVER been treated so rudely at any hotel nor have I EVER stayed in a hotel with such unsafe conditions. This shows a hazardous disregard by the hotel for it`s customer`s safety, sensitivity to customers from foreign countries, and a professional way to handle customer complaints.

It is needless to say that I will never stay at the Figueroa Hotel again and I will suggest to all my friends, family, colleagues, and so on to do the same.

Historical Traveller Reviews of Los Angeles Marriott Downtown Hotel

California suite!

from marley01
I stayed in the California Suite during this stay and the Junior suite during a different stay. Both rooms were great. However! The California Suite is GORGEOUS.. There was a bedroom with a bed full of really nice linens.. marble bathroom with a separate shower and tub.. many closets with robes.. a dining room (with a huge dining table and chandelier), and also a mini kitchen (with starbucks coffee in it).. TWO living room areas with a fireplace.. and also a desk area with a nice large desk for working.. Not to mention windows galore along the entire length of the suite..
I didn't hear noise either (probably because it was so high up).
I loved this room!

Nice hotel, good service - great beds!

from A TripAdvisor Member
Good location in downtown, away from the seedier parts of downtown. Great bedding - it must be fairly new since it wasn't there on my last visit in October 2005. Nice restaurant but plently of fine eateries withing walking distance if you want to get out of the hotel.

What A Horror!

from Criticaltraveller
The Bad:
Large room with hardly any furniture (desk, TV resting on a mini-bar, upright dresser)
Filthy desk chair
Two bathroom towels only
Dirty, dirty curtains
Next to the freeway - very noisy
Next to Figeroa Street - very noisy
One phone only

The Good:
I checked out two days early

The Verdict:
I would never stay here again - ever! And I am a Marriott Elite member! Absolutely horrible.....A Days Inn would be better...

ll think twice

from kurock_chalk
I come from the eastern time zone. My problems started when the woman in the adjoining room turned her television up so loud it woke me up, then after falling asleep again she started using the speakerphone function on her cellphone to call her credit card companies to determine her balances and pay her bills. Why do I know this? Because I heard every word. I could have stolen credit card numbers had I so desired. I was patient until 11:00pm, remember 2:00am my internal clock time, and she STILL continued. I called the front desk and they were kind enough to send a security guard to her room, but they did nothing because he apparently couldn't hear noise from her room. I called again and he came to my room and agreed it was really loud. They upgraded me to a junior suite which was nice but I didn't get moved and back to sleep until around midnight, 3:00am my time. Do not get a room with an adjoining room. The desk clerk also forgot to give access to my room key for the concierge lounge and fitness facility resulting in two more trips to the front desk. Other than these problems, the bed was great. I thought the hotel was generally loud which was probably due to traffic noise bouncing off the highrises in downtown LA. Would I stay at this hotel again? Maybe, but I'd ask for a quiet room. BTW, I am a road warrior so I don't complain about noise in a hotel unless is it truly bothersome. Note to other travelers: please be respectful to others and be quiet in the hallways as well as in the room.

Pricey but nice

from bajabob
I was there for a conference, got in late but checked in with no problems. Parking is 16.50/day. Room was 179.00/night. Small room, small TV, no minibar or fridge. Food is expensive. Great free breakfast buffet (continental) in the morning. Bed was nice and soft, linens were very nice. Located near noisy freeway, room was fairly loud all night long with freeway noise. All in all a nice stay. But couldn't do it on my own dime.

Ehhh. Not so great.

from A TripAdvisor Member
Well, I stayed here for IMTA. And boy was I surprised. The room i stayed in was WAY too small. And dont get me started on the bathroom. I ventured into some of my friends bathrooms on the same floor and they were WAY bigger. The floor siding was ripped off. The wall paper was peeling and the bathtub was full of hair when i first arrived. It was disgusting. One of the maids stole a few items from my friends room. No lie. $200 in cash, drivers liscense, social security card, and some luggage. When they reported this, the bags IMMEDIATELY returned. Meaning that someone who was apart of the staff took it. I was totally disatisfied. The food was yummy. The pool was NOT heated, although it says that it is. I was totally disappointed. I usually love staying at one of the Mariott Chains. Pity.

Fine Hotel for a Business Stay

from dagsmith
A fine hotel for a business trip or a visit focused on the new Disney Concert Hall. Most of the issues are with the location - not the hotel.

- Hard to walk to anything due to downtown tunnels, promenades at different levels and location near highway.
- Fitness center not quite up to Marriott standards
- Rooms and room service were great.

I arrived late at night and was greeted very nicely for 2 in the morning!

Fine, nothing great

from stevenap2000
Perfectly fine for a business trip, though I was amazed how poor the fitness facility was. My high school had more equipment 20 years ago. Property has aged a bit and can use a little face life. Price was reasonable.

Not bad for an older hotel

from mareff
As far as downtown LA hotels go, this one is not too too bad. I stay here all the time when I need to be downtown. It has a grand lobby and even a pool ( even though it is wedged between figuerora st and the 101). The rooms are standard Marriott type rooms. It is nice but it is not like their renaissance line

Worst California Stay Ever!!!

from A TripAdvisor Member
Stayed here on business for 8 days with husband and 3 small children, ages 5, 2 and 11 mos. booked their 'vista suite' which was an 800 sq ft. triangular room with nice views all the way around. This is the only plus.

The decor was old, our goodwill quality couch had stains and permanent butt dents, and the carpets were dusty. pretty cruddy for a five star hotel, and very embarrassing for a one bedroom SUITE.

The maids were rude, and would walk right in without knocking. I got attitude if I asked for newspaper (I began having to call down everyday to request one- ridiculous!) and one of the maids gave me dirty looks and SCOLDED me because my children were running around the room. (Very unacceptable!)

they continuously left me 3 towels, when by headcount it was obvious there were 4 of us, plus my husband. I had to call down every single day for towels or sheets- which were only changed once-even when I requested it.

An 'at your service button' is all you need to cause confusion between housekeeping, front desk and room service, and I dreaded using it for food. I ordered room service everyday and was always shorted something, and had to call back down again and wait another 30 minutes for things like syrup or ice.

They have no room safes, so I would suggest you hide everything or keep it in a safe box downstairs since these people love to use their keys without knocking on your door first. And trust me, we had all kinds coming in, even people swearing that I called them for something and I never did!

The valets would not open our doors upon arrival- (and I have never seen a valet just stand there while his passengers got out until we stayed here) but shamelessly stand there, hands open for cash. Even while we departed on several different days, my children and I had to open our own doors, while they stood next to my husband's with their paws out. RUDE, RUDE, RUDE! Another time I called for a cab and my 3 babies and I waited for them to move a car costing us $2.50 extra fare!!!!! On top of all this, sometimes the girl at the booth would 'forget' to have our car brought up, making us wait 10 minutes with 3 little ones while she chatted on the phone or fixed her eyelashes.

The ONLY good thing was the concierge level room which we made good use of. The meals were okay, same everyday but free so it was very good. It was like the lobby, very nicely decorated (not at all like our suite) and the employees there did not bother us with anything so it was the only place that I felt truly comfortable.

So if you love opening the car door for yourself while the valet digs his butt and stares at you, rude employees, cold treatment, people begging you for tips without deserving one, 70's and 80's decorated rooms, old couches, grouchy lectures from housekeepers, people barging in on you all the time, calling for a newspaper, food, sheets, towels, etc.etc.etc. every single day, stay here! if not, stay away. I know we will.

BTW, I gave it 2 points instead of 1 because of our room size, which was the only good thing about staying here.

Top Local Tips for Los Angeles

Gem 2 Blocks Away Cafe Pinot is a dynamite place to dine and is within walking distance from the Marriott....great food, but pack a fat wallet.

Great Museums Downtown, visit the Japanese American National Museum for a very moving experience about the long history of the Japanese to gain acceptance in America, or visit the California Science Center for lots of hands on things to do, for adults or kids. With a car, the Ronald Reagan Presidential Library and Museum is 45 minutes away in Simi Valley and, whatever your politics, and interesting walk through recent history--including a chance to walk through the plane he used as Air Force One.

LA Tourism If you stay here, definitely take a drive to all the tourist spots in LA from the hotel! Universal, Beverly Hills, Hollywood, La Brea Tar Pits, ect.

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Other names for Los Angeles Marriott Downtown Hotel

  • marriott los angeles
  • los angeles marriott
  • Address: 333 South Figueroa Street - Los Angeles - California - 90071 - United States
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