Kyoto Grand and Gardens Hotel

, Los Angeles, United States
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Kyoto Grand and Gardens Hotel

, Los Angeles
3 star

Rooms: 434

120 South Los Angeles Street - Los Angeles - California - 90012 - United States Hotel Website | | 213 629-1200
440 Traveller

Reviews - Kyoto Grand and Gardens Hotel

2/10
Bad Service & Staff!
Submitted by: Frank in 10/05/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
I went to vacation so that I don't have to wake up early in the morning but the staff there decided that customer's sleep is not important and start hammering the safe in the next room waking me up at 7am in the morning! I called the front desk, they said, that's the first complain they have heard but didn't offer a solution. I insisted someone come up here and stop whatever is happening, either a customer or a staff, stop them immediately. I get a call back in 5 minutes saying they sent someone to the room and again repeated to me that it's the first complain they have received but did not offer an apology. When it finally stopped, I can no longer go back to sleep. Now upset and tired, I decided to call the front desk as I am very dissatisfy about the service I've received. When I start to complain, the front desk manager keeps speaking over me and wants to hang up the phone. She did not know how to handle my call and ended up making the customer more upset. And this is the front desk supervisor. Did not offer me any compensation, no sympathy, no apology! I didn't go to vacation and pay a lot of money out of my pocket to be waken up at 7 in the morning and receive this kind of service! It's unheard of! My suggestion, DO NOT GO TO THE NEW OTANI HOTEL AND GARDEN EVEN IF THEIR PRICES ARE CHEAPER THAN COMPETITOR. Pay a little more and get some real service.

Historical Traveller Reviews of Kyoto Grand and Gardens Hotel

What an Experience

from allycin76
This review is a bit belated. We stayed one Saturday night at the Kyoto using a $79 internet rate which included free self-parking. It was our first visit to Los Angeles in over a decade and I really wish we were able to stay longer. At check in we were upgraded to a suite. We were given the choice between an American style or Japanese style. We chose a Japanese style suite that had a view of the roof garden (just lovely!). The room had a pretty traditional living room with a sofa and t.v., 1 1/2 bath (complete with a jacuzzi tub and Japanese foot bath), a balcony with small table and chairs, and a bedroom/dining room complete with tatami mats and Japanese sliding screens. During the day, the bedroom is to be used as a dining room which has a low lying table with cushions and armrests around it. We would have liked to have had dinner using room service in that setting, but we had scheduled a turn down that would have interrupted our dinner. Upon check in, we scheduled a turn down which consisted of housekeeping pushing aside our dining table and "chairs" and replacing it with a futon and blankets.
We checked in after a day at the convention center, we were worn out, hungry, and a bit disheveled. We quickly went down to the restaurant floor in search of some dinner. We perused the menus quickly learning that we couldn't afford to eat at the hotel. The restaurants seemed rather upscale and the entrees appeared very pricey. We were there on a $79 rate after all. So it was time to venture out into the neighborhood. The neighborhood was filled with curry houses, bakeries, gift shops, and sushi joints. We found a market that had bento boxes and specialty items in a shopping area connected to one side of the hotel. We settled on an inexpensive sushi/bento joint and then wandered over to the infamous pnkberry which we brought back to our room to enjoy. As the evening became darker, a few beggars did start to come out, but overall the neighborhood was very well populated with groups of people hanging out and eating out.
We may have just been extremely tired, but we had no problem with noise. We had a great night sleeping on a futon (who would have guessed). We woke up early the next morning and checked out around 7 am. We had a fantastic stay and would love the opportunity to do it again. The room was well appointed, beautiful, and very clean.

One note about parking: the self parking garage was crazy! The hotel seemed at pretty high capacity that night-touring groups, a wedding, regular guests, etc. There were no more parking slots available so they had attendants who would park your car for you once you reached the bottom level of the structure. They handed you a ticket and took over the driving. They were parking cars anywhere there was space. Since it isn't valet, there isn't a valet stand or an organized way to get your keys and car back. Luckily, we found a parking attendant on his break who was very helpful and ran all over to find our car for us. In about 10 minutes or so, we were on our way.

Dont consider for weekend stays...

from jcjc
I realize that downtown LA is not a hotspot by any means..that being said, we stayed on a Saturday for a friend's wedding and of the four places to eat in the hotel, only one was open and the menu was not very exciting. My noodle bowl was delicious but everything else was below average. Imagine my shock when for three people, the bill came to $100. That seems a bit pricey for two noodle bowls and a hamburger and some fries. We decided to get a drink before the wedding, but the bar wasn't open in the hotel until well into the evening. The rooms were average size, but the bathroom needed some upgrading. All the tiles in the shower were cracked / broken. This wasn't the worst hotel I stayed in but I wouldn't recommend it either.

Kyoto-Not So Grand

from BostonBernie
The bed was not the most comfortable mattress.
The carpet had several stains.
Construction noise started before 6am
I did not schedule a wake up call, however I received 3 phone calls with hangups from 7:25am through 7:45am.
I was in a non-smoking room, however I found a cigarette butt on the floor.

On the positive side:
The room was clean.
The staff was friendly.
Several television channels were available that usually are not available in other hotels.
An easy to use safe for valuables was avaiable in the room.
Great retaurant choices within walking distance

Great Downtown Hotel in LA

from brownman
We got an exceptional deal for the Kyoto Grand. Travel Zoo deal for $95/night for the executive suite and free parking.

The hotel was clean. As someone else noted, the higher floors have better rooms. My friend was on the 15th floor and I was on the 19th. Apparently, my room was better though I didn't check out his room.

The staff were friendly brought extra towels right away. We locked ourselves out of the room safe and they came within 30 minutes to help us out.

The business center has free internet but only for 5 minutes. No problem, we went in a few times :) There is also a hotspot at the attached Starbucks (you have to go from outside)

The area looked pretty safe though we didn't venture out much at night.

Would definitely recommend this place again for the price. However, parking is definitely not worth it. Interestingly, anything you order in the café must be consumed there and cannot be taken to your room.

free garage parking but bathroom sucked!

from sylAtlanta
Hotel lobby was gracious & well lit, bar always inviting, elevators pretty timely, the room was just mediocre- bathroom ceiling leaked 4 days, and it's a very short ceiling- Im 5'5 & my head was almost to the roof in the tub!. If it wasnt a business trip, I would've upgraded to another hotel. Neverthelss, I have to be appreciative of the internet offer of free parking! LA hotels can charge up to $45 a day for overnite, plus a charge for in & out. Overall, the money saved -allowed me to splurge on fancy dinners & shopping spree on Melrose ave, I even upgraded my rental car!. I would rate as a 3 out of 5.

Good for the price.

from akhtark
I was attending the religious convention in the area and stayed at the hotel with family for 3 days. everything was great except the bathroom had only one sink. i would for sure come and stay again.

Great hotel and nice staff

from richman006
The hotel was in a great location and the staff was very helpful. I checked in very late and they made me feel like I was coming home. The room was nice with an excellent view. We had drinks in the bar with 'Moe"! Great service. The restaurant had a great buffet for lunch and we loved the restaurants on the 3rd floor.

I travel 45 weeks a year and when I come to LA I will stay at the Kyoto Grand. There is something to be said about good service, a clean room and staying with people who care!

Thanks

Rich

Good Value

from travlinfamilyof6
Was there one night with my son. Good value for the money. The lobby and personal service staff were better than expected. Prompt and professional valet, bell service, etc. Very clean and updated in common areas. Our room was a little dated, with older tub tile and some evidence of deferred maintenance. At the time of our booking they had an internet special which made it very well worth the money, but still at rack rates this is a safe and good place to stay. Access via expressways is easy and we even saw a movie being filmed on the street a few blocks from the hotel. I had read about street noise, which I did notice from the 16th floor, but what do you expect in downtown LA?

Nice hotel but nothing special

from Torquay1
Although I cannot complain really as the hotel was booked as part of a prize package I won in the UK, I feel that some points are quite valid.

The hotel is in downtown LA mainly in Chinatown and the business area. It is about 10 miles away from the touristy areas. I asked one of the staff where we should go to eat locally and he could not advise but did say to keep away from the missionary area which is not too far away from the hotel.

I found that a car with a sat nav is a must to get around as I would have found it quite difficult to get around. Those of a nervous disposition on motorways should stay clear of the freeways as it is bedlam!

As for the hotel, it is classified as a 3.5 star. I would give it a 3 star rating as I would have expected more from an american hotel.

It primarily caters for Japanese tourists and business people.

It is clean but was quite dated, the room was also fairly small. I would recommend you take some filter coffee and milk with you as we were only supplied one one sachet of coffee aday. Although when asked they did supply another one!

We did not eat in any of the a la carte restaurants as it seemed fairly expensive. Instead opting for the restaurant on the ground floor where the food was adequate but still quite expensive.

Nice Location!!

from KYELA
I stayed here early January in 2008. The hotel was Japanese hotel brand before, and it's still Japanese concept stay there. When I stayed there, we could see a little touch of Japanese New Year decolation which is interesting. The hotel is located in Little Tokyo. The location was greeater than I expected. There are so many condos, stores, and restaurans, so I can say it was safe area! For dinning, I tried a restaurant in the hotel "AZALEA", their salad was really good, and they have healthy menu as well. My friend ate Lunch Buffet, it seemed nice, too. At night time, I went up to Garden Level, there was beautiful garden over there. I wish I could eat at Japanese restaurant in front of the garden next time. it will be nice view from the restaurant.
Anyway, I had a good time at this hotel. The room was clean, staff was nice and friendly, they had fitness, museums are close... I think the hotel will be nice for most of people.

Top Local Tips for Los Angeles

May is great for LA If you can arrange to be in LA, try to make it for May. The weather is cool and pleasant. The greenery is in full flower. If you don't mind walking in a city made for cars, be sure to be prepared for the rectangular shaped blocks, and assorted homeless people that are stationed every block. Best advice, learn how to use public transportation here.

weekend traffic Get into downtown as early as possible on Saturday to avoid mid-day freeway congestion.

Try the Metro If teh Metro goes where you want, take it! It is cheap and quick. The buses, however, are the same price but very slow.

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Other names for Kyoto Grand and Gardens Hotel

  • kyoto grand los angeles
  • Address: 120 South Los Angeles Street - Los Angeles - California - 90012 - United States
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