Furama Hotel Los Angeles

, Los Angeles, United States
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Furama Hotel Los Angeles

3 star

Rooms: 773

8601 Lincoln Boulevard - Los Angeles - California - 90045 - United States Hotel Website | | 310 670-8111
277 Traveller

Reviews - Furama Hotel Los Angeles

Poor Hotel
Submitted by: ATravel-Library User in 08/10/07
  • Age Group:
  • From: United Kingdom
  • Traveller type: Weekend Breaker
What a disappointment to go to Los Angeles to live out a dream and find such a crap hotel. It started with a wait of almost one hour at the airport for the hotel shuttle before I finally gave up and got a taxi. After that it was all downhill!
Arghhh !
Submitted by: Lyne in 07/08/07
  • Age Group: 31 - 40
  • From: Canada
  • Traveller type: Young & Single
I and 2 friends reserved this hotel by internet. The pictures were nice and it seemed like a nice clean place to be. When we arrived, they were so busy, it took us 45 minutes to get our room. When we got to it, it stank so much, it felt like someone died in it, so we called the front desk, telling them we were asthmatics and got a room in the Tower (the place to ask for if you ever decide to go there), we were initially confined in the 'old' section of the hotel. They were nice enough to leave the room at the same price and I can say that the rest of our stay was OK.
Out of business
Submitted by: Joe in 26/11/05
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Business Traveller
Furama is boarded up! Freclosed by the bank. Fenced with security fencing and sack cloth on the fencing. The name "Furama Hotel" is covered with sack cloth.
They are gone, folks!
No cups, no clock, late airport shuttle
Submitted by: A Travel Library User in 22/11/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Budget Traveller
We could have had a less expensive hotel but noooooo, both couples chose this one where we got the sleazy hotel treatment at the price of a moderate one. We sipped from our cupped hands, guessed at the time and rigged an ashtray in our smoking-allowed room. Although the 25 minute late shuttle to the airport nearly put us over the top, the non-apologetic driver wanted to know who's room to charge his tip. His? I wondered. DON'T GO TO THIS HOTEL.

Historical Traveller Reviews of Furama Hotel Los Angeles

Surprising and comfortable Custom Hotel

from ver013
I'm just back from a week in LA where I stayed at brand new Custom Hotel with friends. Even tough it is a business hotel, we had a very nice leisure stay : staff was really friendly, helpful, efficient and always with a smile :-)
I think I never had such comfortable beds in any other hotel where I stayed than at Custom, just amazing !
The location closed to the airport never disturbed our stay, and the fact that the hotel is located on that side of the airport make it very easy to reach quickly Venice or Santa Monica !
We were invited by the hotel to their new year's eve party they organized at the pool and brand new trendy pool bar : Hopscotch, the new place to be !
I'm really looking forward to go back in LA and stay at Custom once again when the restaurant will be open as it seems quite promising too.....
Definitely a place I advise you for your LA stays !

Good services; bad billing experience

from 5dollar
The hotel was newly remodeled and reopened last fall. We stayed there only one night. The design of the hotel was very modern. The hallway of 7th floor was very dark. The room was clean and the bathroom was sufficient. The staff provided good services. The airport shuttle was fast and free. Internet access was free. We felt good about the hotel until we saw the credit card bill. We were charged for a bottle of water for $4.33 that we didn't drink in our room. I called the accounting department. No one returned my call the first time. I was able to talk to someone the second time. He declined that I had left them a message. Further misunderstanding occurred. He insisted I had admitted to drink the bottle of water. I told him I didn't. There is a Ralph grocery store just right next door to the hotel. Why would I need to drink their water for $4.33?!!! This was the first time I had to argue with a hotel for a dispute of charge. I felt wasting my time to argue for $4.33 and I was about to give in. I told him that I was going to write a hotel review. Then he agreed to give me back the credit reluctantly. Here is the review. It is up to the readers to believe the hotel or me.

Loved it

from fgoblet
I don t understand the other reviews. I had the opportunity to stay there for 4 nights around xmas time. The staff was helpfull at all times. The hotel is very "boutique" and at least doesnt look like any other ones. They are finishing it as we speak so everything is pretty much new. Beds are extremely comfortable, the rooms are spacious and the pool area (when will be open) will be really attractive and warm. The hotel is next to a supermarket, so very practical and is ideally situated for either business stay or private stay. Very easy to get in and out of the area, around 20 minutes by car from all beverly hills and typical LA activities and minutes from Santa Monica and Venice. I would definetely consider going back there on my next trip.

Not quite ready for prime time

from James_from_Edmond
I stayed at the Custom Hotel in LA over the Christmas Holiday in 2007. The hotel is actually one rebuilt section of the old Furama Hotel. The hotel decor is very avant garde, perhaps a bit too edgy for some travelers who like a more home-like place. The corridors and elevators are very dark, and might scare children. The rooms are small, with very minimal furnishing. Just a bed, a chair, and a lamp. There was a sort of table with a seat behind the bed you could use as a desk, but no table to lay out your luggage on, not even the standard folding luggage stand found in every hotel in the world. The desk was the only flat surface other then the floor on which to lay out your things. There was no closet, just an ugly metal rack on the floor. On the plus side, the bed was new and well made up with five pillows. The clock radio was extra nice, complete with ipod docking station. The TV was flat panel, mounted on the wall easy to view while in bed. The bathroon, was new and clean, but spartan like everything else.
Now the bad news:
1) There was no hot water two of the five days I was there. They said there was a problem with the #2 boiler. No apologies were offered. They just said they were aware of the problem. I worked at a Marriot while I was in college that sort of attitude would never been tolerated.
2) The pool was not open, some excuse about the guy from the city just needing to sign something off.
3) The continental breakfast of coffee, OJ, and little cupcakes was margnal, but what upset me was there was no cupcakes on Christmas morning. The front desk told me that was because no place was open on Christmas to buy them from. Why did they not purchase them in advance? Have these people ever run a hotel before?
4) No self parking is allowed, you must use their valet parking, at $22 a night. You expect to be charged to park at most LA hotels, but I'm used to paying $9-$10 a night and being allowed to park my own vehicle.
My sister in law was staying there also with her two sons. Our last night we complaned to the night manager about all of the problems we had encountered. Finally we got an apology, and a free drink.
In conclusion, if this place can fix some mechanical problems, and teach better customer service, you might enjoy staying there, if you don't mind the stuffed sheep in the lobby and other edgy decor.

Annoying and Disorganized

from dctravelboy
We stayed three days in December and had a lot of issues with the hotel. The staff was unenthusiastic and not particularly helpful, for starters. We had to move rooms because the lights didn't work in our first room. We asked for a beach view room, were told it was available, and then it wasn't when we checked in. Our keys were disabled every day for some reason and had to be reissued, with no apology or explanation. The room was missing several obviously standard things when we checked in, like cups and shampoo. There were no closets, and no drawers to put clothes in. The shower had terrible water pressure, which the hotel did fix somewhat after we complained. The sink is designed to splash all over you when you run the water more than a trickle. The bar was closed when i was told it would be open. The elevators make random purposeful sounds when you ride in them, which is supposed to be cute, but is really just annoying. The safe in our room didn't work, and the hotel said they would fix it, but didn't. All of these things made for an annoying stay, which might have been somewhat made up for by a more helpful and friendly staff. I would not stay at this hotel again.

Bizarre Little Place

from Buno
The Custom Hotel was probably one of the strangest hotels we've stayed in. We booked there after seeing a grand opening special on TravelZoo. It was just $99 a night, and close to the airport. While the neighborhood itself is not much to talk about, it's easy to get from the hotel by car to Venice Beach, Santa Monica, or Beverly Hills in 10-15 min, assuming little traffic. During rush hour, 5 min could easily take an hour.

In any case, the color scheme of the hotel was very funky... blacks and dark reds in the lobby and hallways. I guess they're going for a film noir type look. The free 'continental' breakfast was a joke - just some stale orange juice, coffee, and some even staler looking muffins/danish type things. The room was disappointing, in that there was not much furniture and long, blank white walls, with just a smallish window. The angle between the bed pillows and the flat screen TV on the wall was awkward. The view out the window was nice of the airport runway. The bathroom was decent.

It's cheap that the hotel doesn't let you park in their parking lot, which is supposedly reserved for their pricey valet parking. The solution was easy, though, by just parking on the street on the other side of the small shopping plaza.

All in all, an OK experience for us, but we probably won't be recommending the place to any of our friends.

Custom Hotel, not so customer friendly

from JBL18
The hotel is very trendy, very new, and inundated with with the kinds of poor approaches to business that make it impossible to give this hotel anything other than a horrible review.

The workers are courteous and friendly for the most part, but not necessarily proficient at their jobs. The rooms are clean, but small, however the LCD television and IHome are a nice touch.

My first night there the AC didn't work, while I was out and about in LA allegedly a maintenance employee was sent to my room and reported back the powers that be that the AC was fine. After a second night waking up in a pool of my own sweat I decided to make a second report and requested that I be in the room when the AC was checked this second time, only then was it confirmed that my AC did not work. My room was switched but one problem that was not alleviated was that regardless of the room key card wouldn't work.

The room swtich was significant because upon checkout there were charges for the minibar, the 1st room did indeed have a minibar that was never touched, the second room was without a minibar so where did the charges come from ???? Oh yea, another nice touch is the mandatory valet parking, it would be nice if you knew the cost of this mandatory valet service prior to check out......

Oh yea, checking out, what a debacle. When I checked in I presented a debit card which the desk clerk had some issue swiping he then requested a credit card, at the end of the day because of all his swiping and reswiping my credit card account was suspended for fraud. There was also a balance owed to me by Custom Hotels that could not be refunded to me at checkout even with 3 people working the front desk on my account, it is now going on 3 months since my stay, I guess the check is in the mail, but they will be refunding my money, trust me.

I travel often on business, and I am essentially bi-costal as a result of my traveling and so finding a comfortable hotel in LA would have been nice, Custom will not be it.

As an aside, I stayed at another hotel in the LA during my normal travels in September, there was a fly in my room that would not leave, after 2 nights my room was changed, after my weeks stay I was given the option of not being charged for the week I already stayed, or being comped for another week of my choice. I went with not being charged for the week I already stayed, I won't say what hotel establishment this was, but after the headache Custom Hotel has put me through maybe when they do mail my check they'll at least put a mint in the envelope with it.

Lots of bugs

from seeloewen
Very disappointed. This hotel is new and they are still working out the bugs. We had a late arrival after 10 PM and were given a room where the minibar wasn't wired up. They suggested we move to another room and sent the bellman up immediately. His electronic card keys wouldn't work. After 10 minutes, the manager came up who managed to get them to work after a bit of fiddling. We had an early flight and were told at check-in that the shuttle ran promptly from 7AM. They called a (free) cab after we waited 20 minutes for the shuttle. And on and on...no restaurants were open as of Nov 26, and breakfast was coffee and muffins in the lobby. Last warning - be sure to negotiate the price. We got the 'best available' on their website two weeks before arrival which at $187 for the night was not as good as the $143 advertised or the $112/ for 3 nights my sister booked. Lots of bugs still to be worked out here.

A Few Nights at The Custom

from wonderlust270
We were greeted by smiles. Everyone was very helpful and friendly. The hotel has a very modern feeling. The furniture and decor are on more towards trendy. There seemed to be an underlying animal theme. In the lobby there are a few sheep (fake of course) to sit around and talk. There was even an instance where people were sitting on them. Our room had a dog theme. The throw was of dog faces. Not tacky.... Rooms not large. Liked the decor of curtains covering the wall with the window and the wall with the TV. It gave the illusion that the TV was floating. Bathroom is also small. The hallways are dim with dark gray walls. A purple light is used to illuminate the area. At first it is unexpected and not enough light. However, you become use to it. And it becomes a nice touch. If I were a single woman traveling alone, it may not seem very safe. The hotel had a small cardio room and a seperate free weight/weight machine area. In my opinion, not a hotel for children. There was a DJ spinning in the lobby Sat night. The continental breakfast was lacking. We did not have an information on the hotel or area when we arrived. However, this was taken care of when we mentioned it to an employee. Management was open to ways to improve. The hotel has not had an offical opening. When we stayed, it was the first month that they were open. They are still working out all the kinks. Not far from Venice Beach or Santa Monica. All in all, good.

Cool and Comfy Arrives in LA

from 650golfer
Last month I stayed one night at Custom Hotel and highly recommend it. I was traveling for business and needed a location close to the airport but also close to Santa Monica and West LA. I could not have been more happy. I was in a king room looking north to Santa Monica on the 9th floor. The bed was very comfy and check in was under 5 minutes. The walls might be cement with no noise from other rooms. The decor is trendy with a unusual bed arrangement which functions great to allow for work and changing space with a direct view of the plasma TV. Oh yeah...plasma's and free WiFi in all rooms including free coffee and muffins for breakfast. Custom reminds me of the Hollywood Roosevelt meets the Viceroy with a significant discount on the price. Of course you are not on the beach or on Hollywood Blvd. but it is 5 minutes to the beach and you will not miss your flight or fight the traffic. I was not able to enjoy the outdoor pool or bar scene but will be sure to make the time on my next visit.

Other names for Furama Hotel Los Angeles

  • custom hotel los angeles
  • custom hotel
  • Address: 8601 Lincoln Boulevard - Los Angeles - California - 90045 - United States
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"Poor Hotel" - ATravel-Library User

"Arghhh !" - Lyne

"Out of business" - Joe

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