I was a little afraid after reading the earlier review. I tried it for the price and was quite happy. The staff was friendly, and I think they must have done some updates to their room as it was clean. My wife was happy and it was fair.
2 out of 2 readers found this review helpful
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We booked this hotel with the intent that it is close to the price is right a.k.a. CBS studios. The non-smoking room was litered with cigarette butts. When made apparent to the hotel staff, we were then blamed and told to leave, without a refund.
In my shock and surprise of the moment, I franticly packed my bags, trying to make my point that I'm a non-smoker and always have been! With the hotel staff screaming and threating me, I exited asap. I was in such a state of shock and disbelief that I had been treated so rudely, for nothing that had to do with myself.
Myself being a business owner that specializes in customer service and cleanliness, I had never seen anything like it! I was truely shocked at the fact that this business could not take responsibility for its own actions and to remedy the problem, whatever it may have taken! What a unhappy, unsatisfied experience this was! No positive review here!
17 out of 17 readers found this review helpful
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