The Queen Mary Hotel

, Long Beach, United States
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The Queen Mary Hotel

, Long Beach
3 star
1126 Queens Hwy - Long Beach - California - 90802 - United States Hotel Website | 562 435 3511
759 Traveller

Reviews - The Queen Mary Hotel

Submitted by: Stewart Hardy in 17/12/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Just Fantastic. Three week holiday travelling using nine different hotels was highlighted by staying on the Queen Mary.
An absolute must do.

Historical Traveller Reviews of The Queen Mary Hotel

Terrible experience

from A TripAdvisor Member
I stayed in the Queen Mary for two nights while attending a conference, also hosted onboard. My room was absolutely filthy, the carpets were so dirty I kept my shoes on, the tub looked as though it hadn't been cleaned in weeks (stains and rust), the toilet "ran" all the time, the bed was completely worn out (mattress concaved to the point of looking funny just walking into the room), the drawers smelled so bad, I never unpacked, and the wallpaper was peeling. The front desk staff was horrible....though my interaction with them was minimal, I witnessed them snap at guests, talk with a condesending tone, etc. One evening, while accessing my safety deposit box from behind the front desk, I listened to the agent assisting me talk with another one about how much neither of them wanted to be at work. One went on to say "did you here that lady said she was going to write a letter to the management about how bad she thought we were? What a jerk!" The other one said "fine, let her...who cares?" This is all while I'm standing there two feet away! I would NEVER recommend this place to anyone.

ve ever stayed.

from A TripAdvisor Member
This is hands down the worst hotel stay I've ever had. The walls are truly paper thin. People in the next room were having a normal conversation that I could have joined from inside my room. The bedding is shabby. My bed linens had holes and my traveling companions bedding was dirty. The carpets were filthy. We didn't take off our shoes in the room. We had to wait over 2 hours to get seated at the Promenade restaurant. I agree that after 6:00 the hotel becomes deserted. There was a water leak outside my door and they placed a ladder and a bucket that we had to tiptoe around. At the far end of ship there was another leak where they placed what looked like an empty chicken bucket to catch the drips. On my deck some of the passageways to the rooms had broken lights which gave the floor an overall unsafe feeling. I would never stay here again and have told everyone who has asked me about my holiday to find alternate accomodations in Long Beach.

m glad we stayed here, but one night was enough!

from A TripAdvisor Member
We stayed one night in a deluxe stateroom on our whirlwind tour of Southern CA and enjoyed almost all of it. We had to change rooms immediately though since the walls are paper thin and the couple next door arguing sounded like they were in the room with us. The second room was much quieter. We were in awe the whole time wondering about the stories the walls could tell. Previous reviews are correct about a deserted feel after 6 pm. We just walked around exploring what we could and had a drink in the Observation Bar. We spent most of the next day doing the walking tour and sitting out on deck in the sun. I was a bit disappointed at the $10 parking charge that wasn't mentioned in the reservation paperwork, but considering what admission charges are to the general public, we got our money's worth on the free tour and cheap room. We both agreed it was great fun for one night, but not a long term stay.

Worth experiencing, but not necessarily more than once.

from timelvis
Okay, I admit we wanted to stay on the Queen Mary to experience a "haunting." Closest thing we had to a haunting was a cockroach in the bathroom. Staying on the Queen Mary is definitely like being transported back in time to the 1930s. I booked a first class stateroom that "retained the deco design of the original room." It was quite spacious by cruise ship standards and we loved the old wood and original fixtures, but everything, including the carpet and bedding were shabby and worn. The ship is a ghost ship, especially when you are trying to get help at the front desk. The service in the bar and restaurants, however, was excellent. Unfortunately, the dining choices were limited to semi-formal and formal. I think the Queen Mary owners should spend less on marketing the cheesy ghost tour and more on restoring this classic ship.

Print your confirmed price ahead!!

from A TripAdvisor Member
I used online reservations and booked a AAA price for a deluxe statement. I was charged $20 more than what I confirmed, and I've written 2 letters to correct, but they have NOT even replied!!!

Absolutely Charming!!

from A TripAdvisor Member
We had a wonderful time on the Queen Mary. The ambiance is warm and rich in history. We had a great time walking around and exploring all the nooks and cranny's the ship has. We stayed in a deluxe 1st class stateroom and was wowed by the gorgeous room. Wood paneling and original fixtures and built in cabinets. We were quite comfortable, and the only noise we heard was the neighbors alarm clock and even that was faint. If your a history buff, then this is place to go. We dined at Sir Winstons and the service was great, the food excellent, and yes the bill was high, but worth it. The check in process to the hotel was slow, so bring your patience along with you. All the staff we encountered was friendly and professional. There was a Carnival cruise ship docked next to us, and though it was bigger you can tell the difference from the Queen Mary's aged beauty, and the Carnival's plain box for the masses. Like fine wine compared to a bottle a beer. Bring your imagination and appreciation for this aging Queen, she is unique and a nostlagic time for those who want something other than the generic and plastic hotel stay.

Good Way to Spend A Boring Night!

from A TripAdvisor Member
I booked this as a special treat for my grandsons trip to CA from MN & his 14th birthday. I was told there was plenty to do. You can not check into the rooms until 4:00 PM and everything is closed at 6:00 PM. Even the following day when going to tour the ship half of the lights were out in the WWII museum so we never even saw it all. The actual tour of the ship was not running due to set up of shipwreck. So all we had to do the first night was walk the decks to the outside, nothing open & not a thing to do. We would pass a few cleaning people every now and then but the place was literally deserted. After 7:00PM my grandson was not allowed in the only open restaurant on the ship even with being with an adult. We ended up going into town to get dinner & snacks to watch a movie in our room which was 12.00 extra. He couldn't wait to leave. He said he knew I had good intensions but this was the worse place he had ever been. The rooms were not newly renovated as promissed and no real info as to what could be done on the ship. Very over inflated price for a room with no pool, spa, gym, or attractions to do.
Everything is closed on Monday and even though I told the person booking my room what I was doing I was not told this and I was told my grandson would love it and there was plenty to do. Not the case and a waste of time & money in both of our views. Will not ever go back and will not recommend it to anyone. The ghost walk the next day would have been fun to do in the night & to have some reading material or a small program on the TV about the ghosts and the many interesting facts about the Queen Mary would have helped. You need to bring your own books about the ship if you really want to know more about the ship hauntings or quirks and interesting facts.


from A TripAdvisor Member
We recently stayed on the Queen Mary as part of a tour of California, Nevada and Arizona and despite some of the hotels being more up to date with modern facilities, (and some pricey ones which were diabolical) nothing in my experience so far can match this one!

It was a magical, eerie, beautiful old ship, yes, ok, some of it is getting a bit down at heel and shabby, but the feeling of being on board a grand old British ocean liner was beyond our dreams and more than makes up for the lack of space or amenities - you could almost envisage celebrities and royalty enjoying life on the Atlantic crossing in the 30's and the faded grandeur only adds to its charm. The hotel does not in my opinion trade too much on the history - it is a part of history and this is what makes this hotel so special.If it is modern characterless conveniences you want - then you should think twice about staying on here but don't stay and then criticise the lack of resources. If not for the company which owns this hotel and the City of Long Beach which bought it in the first place, there would be nothing to mark an important part the ship played in the world's history.

The self guided tour is most comprehensive and takes a good 3 hours and the additional tour of the ship shows you the "hidden" rooms which were so splendid.

The food on board was reasonably priced, excellently prepared and the service was exemplary.

The observation bar has the best chocolate martinis I have ever had and the ambience is second to none.

I can't wait to visit it this grand old dame again and wouldn't hesitate to recommend it to anyone.

Best Time I Ever Had!!!

from A TripAdvisor Member
I spent a night on the Queen Mary in October of 2002. It was the best time I have ever had. There is nothing better than going to a place that has so much history. I loved the rooms, the tours, the food, and the ambiance. I plan on going back very soon. I would recommend it to anyone. It was better than I expected it to be.

Fantastic Queen Mary Experience

from A TripAdvisor Member
The Queen Mary was really a fun time. We never tired of walking the decks and we took all the tours, which were very interesting. There are no more of the old ocean Queens left in the world except this fine ship, it was a real pleasure to be able to feel the history and study the ship from stem to stern. The Ghost and Legends tour was full of great special effects that definately held your attention! The dining was excellent also, some of the best food I have had served to me at any hotel. We stayed in a First-Class stateroom and it was clean, neat and an all around fun experience. I loved the original fixtures and furnishings. If you want a modern hotel room with all the conveniences, go across the bay to a fine hotel, if you want a once in a lifetime experience and a look back at the fine ocean liners of the 20th Century, give the Queen Mary a try, well worth the price! We plan on going back again as soon as we can get there!

Top Local Tips for Long Beach

Sevilla for brunch We went to "Sevilla" for brunch and it was great.They are on Pine, near Ocean and they open at 10:30am for champagne brunch on Sundays.

Belmont Shores After we checked out of the Queen Mary (three hours after a dreadful check-in), we moved to the Hilton near the World Trade Center in Long was lovely and the service was exquisite. We received a tip to visit the Belmont Shores area in Long Beach......lots of pretty shops and nice restaurants, much like an old-fashioned "downtown". It was nice to be able to go to Disneyland, etc., but stay somewhere away from the theme park crowds.

No tip no tip


Other names for The Queen Mary Hotel

  • queen mary los angeles
  • queen mary long beach
  • queen mary hotel
  • queen mary california
  • mary queen
  • Address: 1126 Queens Hwy - Long Beach - California - 90802 - United States
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"Fantastic" - Stewart Hardy

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