Homestead Studio Suites Hotel

, Cypress, United States
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Homestead Studio Suites Hotel

, Cypress
2 star
5990 Corporate Ave - Cypress - California - 90630 - United States Hotel Website | 714 761 2766
6 Traveller

Reviews - Homestead Studio Suites Hotel

1/10
Homestead Studio Suite ruined our Disney & Knott's Trip.
Submitted by: dodi in 02/03/08
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Mature Couple
RE: An incident at an Extended Stay Hotel: Homestead Studio Suites Cypress, CA USA.

My wife and I along with our feline companion booked a three day January 2008 stay at an Extended Stay Hotel, called Homestead Studio Suites (a ‘pet friendly hotel' that received two diamonds rating from the AAA Tourism Editors). My wife has been a member of AAA club for 38 years so we received the ‘show your card & save' rate. We asked for an accessible room, because my wife has a disability, a heart condition & has problem climbing stairs just in case they didn't have elevators. So we were given a handicapped room which sounded okay with us. We planned to visit Disneyland or Knott's Berry Farm. Upon our arrival to the hotel, we noted a very strong animal urine stench from the front/back door; and all over the first floor and our room. Our room was small and dirty. The carpet was dirty with fowl smelling odor. The sofa had stains of what appeared to be bird droppings. There was missing furniture in the kitchenette, like chairs in order to sit down for meals. The microwave had splattered food stains from previous guests, was making strange noises and not heating up food properly. The office chair was dirty with all sorts of stains, in total disrepair & wasn't even safe to be sitting on it. There were exposed electrical wires up on the ceiling. The sliding mirror door of the closet was not only all jammed tight that we couldn't put anything inside; but also broken on the right lower side of it. Our cat started itching so we had to buy her a flea collar. To make matters worse my wife had a bad fall, because the hotel neglected to properly assemble the metal/wooden frame, which was supposed to support the bed; so when my wife sat on the bed, the whole thing collapsed & she sustained a jarring & jerking motion of her spine. Our cat could have been under the bed when it collapsed! We called the front desk immediately and reported what had happened. Two maintenance personnel came, and it took them quite a while to assemble the bed frame which was inadvertently not assembled correctly. We were not even offered a room change. The men just laughed at us, and sarcastically said, "Enjoy the bed" then left! My wife immediately complained of spine pain which continued all throughout the night even with pain medication. We all didn't sleep the entire night due to the intermittent loud noise which sounded like a generator starting every 15 minutes all night long. The next morning, I spoke to the manager, and I was shown four rooms that we could move to, two of which were in the same poor state as ours; we eventually moved to a room on the second floor which at least had everything working and the floor and the room were void of any strong odors.
I made an emergency appointment and took my wife to the Chiropractor on 1/10/2008 to get a spine adjustment and treatment modalities on her back. The Doctor advised my wife to rest and not to stress her back at all, and to follow up with weekly treatment until regaining her pre-injury mobility and functioning status. We ended up not going to our favorite amusement parks, because my wife was in a lot of pain. Our cat still had fleas so we left the flea collar on although she's an indoor cat. We're still in total disbelief of our nightmarish experience at this hotel; we had a handicapped room which was supposed to be safe for disabled people; but instead we were thrown in this unsafe and substandard area of the hotel. We checked out on 1/12/2008 and were charged several hundred dollars for three nights of what should have been a relaxing mini vacation; but instead we paid this sum to have a traumatic stay & to be injured and inconvenienced.

Top Local Tips for Cypress

Health and safety hazard found in this Extended Stay Hotel: Homestead in Cypress Ask to check & inspect the room, appliances & furniture for cleanliness and operational condition before you agree to stay in it. Check for health & safety hazards & if you find any, leave and go somewhere else no matter how tired and exhausted you are. It's better to leave than to have an injury inside the room, because the hotel management & their insurance adjustor will only ignore your incident claim. To make matters worse, they will charge you hundreds of dollars for your traumatic stay. Disabled people and animal lovers beware of this hotel.

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Other names for Homestead Studio Suites Hotel

  • extended stay america cypress
  • Address: 5990 Corporate Ave - Cypress - California - 90630 - United States
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