Embassy Suites San Francisco Airport Burlingame Hotel
Reviews - Embassy Suites San Francisco Airport Burlingame Hotel
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Historical Traveller Reviews of Embassy Suites San Francisco Airport Burlingame Hotel
Good Airport Locationfrom bienfait
Terrible service; has really gone downhillfrom YiorgosM
We enjoyed the SF bayside location, close proximity to the airport, the seperate room for our son, and the free breakfast, but none of that matters anymore.
The first problems occurred at breakfast the first morning. We came down more than a half hour before the closing time, and there were no pastries or bananas. We finally tracked down someone and they finally cmae out with more pastries and green bananas. This was Tuesday 8/2. We then left the area and returned Saturday afternoon on 8/6.
When we arrived their were not one but two wedding receptions going on. One of them was partially set up in the hallway that leads from the parking lot to the elevators--we literally had to push our way through the crowd with our luggage to get to the elevator. We went out that night, and returned around 11:30 PM--both receptions were still going strong, and it was a miracle that we were able to find a parking space. The noise from the people and the music was loud--the doors to the receptions were not closed--we were on the seventh floor and away from the reception area, but I pity the poeple who had room nearer the receptions. The hotel is poorly designed for receptions, as they are right there at the opposite end of the lobby--the hotel is a huge atrium with outside corridors and the reception rooms are simply not far enough away. If after reading this you are determined to stay here and it is on the week-end, make sure you get a room on a high floor, away from the reception rooms, or you will be sorry.
The next morning, we arrived 45 minutes before breakfast closing and again no pastries and no bananas. Flagging someone down did no good this time, nor a trip to the front desk; they said they were all out.
This is where it really gets good. We went out around 11:30 AM for the day, returning at 11:45 PM. We walked in to the room--no one had come to clean the room!! The beds were unmade, and the towels were where we left them. Never, in all my travels around the world, has this happened before. We managed to get some towels delivered to the room.
The next morning we went down to the front desk to complain about it and aks for some compensation. They grudgingly gave us a $50.00 credit for our troubles. We then asked them to fix up the room right away, as my wife had to go out for the day and my son and I were going to stay at the hotel. We told them we would read the paper and wait in the atrium area. After almost an hour and a half and two more trips to the front desk, they FINALLY got someone to fix the room--you would think after the royal screw-up the day before they would have been a little more eager to make amends.
That afternoon my son made a call from the room phone to my wife's cell phone--it rang to her voice mail and he did not leave a message. The next morning, check-out day, they slipped a bill under the door, attempting to charge us $8.10 for that call!!!!! Needless to say, we convinced them not to charge us for the call. And we are Hilton Honors members, for whatever that is supposed to mean.
Finally breakfast. We braved the line to get eggs, etc. Fine, except we had to take our breakfasts up to our room. Oh, there were empty tables allright, at least seven or eight of them--none of which were cleaned.
All in all, a terrible experience and the last straw. We will not be back. We're going to try the Embasy Suites in South San Francisco, which is newer. Don't say I didn't warn you!!!!!
PS The bathrooms at this hotel need an overhaul; they are getting very, very tired.
A Warm Night in Burlingamefrom sMom
Nice hotel, great pricesfrom A David
Great Hotel, but too too noisyfrom Marie_SanFran
noisy place on the weekendsfrom A TripAdvisor Member
Awsome Hotelfrom A TripAdvisor Member
We had a wonderful time there and can not wait to come back.
Good price performerfrom A TripAdvisor Member
This is the first year I was in the hotel on the weekend, having only been in during the week in the past. There were three bands staying at the hotel so it was comletely full. The students were well behaved, the staff opened up two of the meeting rooms to accomodate breakfast seating as the atrium was full. It was noisy until about 10.30 pm or so then go back to normal.
There is a vanity sink in the bedroom as well as the full bath. Coffee maker, microwave, frig in the room make it easy.
The bay side rooms offer a great view but are noisy when the wind is the wrong way for airport landings. The TV in the bedroom is oddly located inside a corner armoire in the corner and is small.
The walking/jogging path along the bay is delightful, bring a sweatshirt as it can be chilly.
For the price in SF, you can not beat it.
Great Hotelfrom PlateMan
Room was spacious and nice balcony in rooms. Very clean and I definiatly would return
Weekend Parties on the bayside porch very loudfrom baseballfantoo
Top Local Tips for Burlingame
Kuletos Restaurant Kuletos Restaurant is right across the freeway from the hotel. Very good food and moderately priced. Good atmosphere and less than 5 minutes from the hotel.
Kincaids While you're at the Embassy Kincaid's is within easy walking distance on the Bay next door. Kind of expensive but this is San Francisco. Nice to be able to walk along the Bay after dinner and then stroll back to the hotel.
Warrants the extra cost. Fill up on the wonderful breakfast and have a couple of glasses of Chardonnay free between 5:30-7:30. It makes the extra you pay for the hotel seem good value for money.
Other names for Embassy Suites San Francisco Airport Burlingame Hotel
- embassy suites burlingame
- burlingame embassy suites san francisco airport
- burlingame embassy suites
- Address: 150 Anza Blvd - Burlingame - California - 94010 - United States
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