Claremont Resort & Spa Hotel, Berkeley
Reviews - Claremont Resort & Spa Hotel
Read 348 additional reviews of Claremont Resort & Spa Hotel at TripAdvisor.
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Historical Traveller Reviews of Claremont Resort & Spa Hotel
Noisy Picket Lines-Disgruntled Stafffrom NorthBayLove
Most overrated hotel on the planetfrom A TripAdvisor Member
Great Stay at a Great Historical Resortfrom A TripAdvisor Member
Well I just returned from an overnight Saturday night visit and I was very happy with our stay. The Claremont Resort and Spa was excellent.
We purchased the "Ultimate Escape Package," which included a Deluxe BayView room, bottle of sparkling wine, Dinner for 2, Breakfast for 2 and 2 50-min spa treatments.
The room was excellent, located in the more recently renovated "spa wing." While I didnt see the other (am told, older) wing of the hotel-- I can recommend this wing. Our room was on the ninth floor and had a fabulous view of the entire SF bay (bay bridge, Golden Gate bridge, Alcatraz, City.) Amenities included: lounge area w/ sofa, chair; marble bath w/ separate bath/shower; courtesy bar/snacks. Overall, very nice.
The Dinner for Two certificate covered dinner at either Jordan's or Paragon (two restaurants in the hotel,) and has a limit of $120 (they don't tell you this.) We went to Jordans, where they sat us at a great window / bay view table that had a great view of the city lights. We had salads, dinner & desert, and all was fabulous. W/O drinks, dinner came to $139, and while expensive-- was a great experience. Excellent presentation, taste and service.
We went to breakfast the next day, also at Jordans--- also excellent.
For the spa certificate for two, we decided on the 50 minute couples massage. It was excellent. Spa facilities were clean and professional. Locker facilities had nice showers, a deluge, whirlpool w/ bay view and steam room.
I also spent a couple hours in the gym (also included in package,) which was top notch. Locker room facilities were great (sauna, whirlpool, steamroom, nice showers, etc.) and the gym was complete with newer equipment (separate free weight, machine weight, cardio, cycling spin rooms) and nice heated pools (2) and spa outdoors. Didn't have a chance to visit the Bay View Cafe, but it looked nice w/ great views.
I would recommend the Claremont Resort and Spa. While our room was newer styled, understand the hotel is VERY OLD-- and thus has great personality. Don't mistake old and history with outdated. Squeaky hardwood floors in the lobby is a sign of history, not an unacceptable noise to me!
Food poisoning and bad PRfrom A TripAdvisor Member
The first night we had to eat in the run down bar as their other restaurants were closed. We all ate something different. The next day my mom and I had lunch in the thing by the pool. A nice expensive lunch plucked from a refrigerator full of pre-made food. It was a chicken salad. The chicken was gross, but i ate it anyway since I was hungry. My mom refused to eat hers. Later, I got very sick. I was unable to attend dinners with my family and spent the whole time getting sick in the room's bathroom. I drank all the ginger ale I could find.
The next morning I asked for a refund on the lunch. I had not eaten anywhere but the Claremont for 2 days, so I knew the problem was with their restaurant. I checked out and came home - sick and unable to attend reunion activities.
I received a call from the resort saying they were going to look into the matter and that they were not going to simply ignore it. They would consult with the chef and get back to me by the end of the week. They never did. I wrote again, telling them I had spent $1000 to throw up for 2 days and nobody had bothered to get back to me. I was completely ignored again.
This hotel deserves a visit from the health department, a critique from the Better Business Bureau and a fine for unsanitary conditions leading to the illness of a guest. They also should send their entire management staff to seminars on how to properly treat their guests. It seems when they have your money you don't matter anymore.
Stress Inducer!from A TripAdvisor Member
If you get the Weekend $169 special, you get awful rooms!from jjellison
We almost left the hotel and cancelled the booking right there and then, the smell was so bad. They won't switch rooms the first night. The second night, they gave us a much better room with far superior furnishings. It made me think that because we signed up for the weekend package, they were trying to pass of some really "servants' quarters" inferior rooms on us.
The massages were very expensive for what you get ($330 for a couple). Also, they tried to charge us more for the massage, higher than the brochure or web published price. I don't mind paying more, but why aren't their prices fixed? When we pointed out that their prices were different from what was originally quoted/published, the spa manager was very very rude.
To add insult to injury, there is a $17 per night parking fee, and a $12 resort fee. What is the resort fee? It's an "incidentals" fee that was never explained to us. I guess they charge us to use the resort, and the room price doesn't cover it.
The property used to be beautiful, but it's under poor management and in dire need of a face lift. The attached resort club membership rates are very expensive, and there is a waiting list if you want to terminate your membership. This all tells me that the establishment isn't doing very well at all, that's why they're nickling and diming us.
Lastly, their workers were on strike the weekend we were there. Could explain the bad service, and the rude staff, but I think it is not a good hotel to work for anyway if the management are not even nice to customers.
Service Was Beyond Bad ... needs the right staff and a refurb!from maximo383
Consider the hotel as a day visit, but stay in it at your peril. The rooms are dated and old. We had a lovely water mark stain over the entire ceiling, plus the room smelt musty. We complained and on the third complaint were put in a room-type that we had originally requested.
The staff were just plain rude. Particularly the Director of Operations at the Leisure Center - and in front of her own staff! Talk about set an example. She upset the entire group of we were with - someone take heed - set her free! The wait staff at the Pool did a significantly better job.
The hotel looks beautiful from the outside. With a major refit and the right staff, it has the potential to be a truly wonderful hotel.
Average rooms, good views, great restaurant,from A TripAdvisor Member
Claremont Resort: the best in the bay area!from A TripAdvisor Member
d be Better to Stay in a Motelfrom A TripAdvisor Member
Top Local Tips for Berkeley
Breakfast at Rick and Ann's Restaurant Try a hearty breakfast at Rick and Ann's near the Claremont Hotel. Parking on the street is tight, but there are surface lots in the vicinity. Get there early on weekend days. (Also a nice bakery a couple of shops down.)
Rick & Ann's go for breakfast - EARLY
Get a BART-train from SF airport + Berkeley has nice Amtrak connections Taxis are expensive (80 $ one way) and the ride you get to/from airport is often bumpy and slower than with a train. BART-trains go very close to Claremont from San Francisco airport. An environmentally friendly alternative. Only Sundays cause problems, the BART-trains start operating at 9 o'clock, so you may need a taxi then. + + + Berkeley has good bus traffic connections to UC campus, etc + + + Berkeley has it's own train station with Amtrak connections to various US cities. The quality of those trains was better than I expected as a European ;-)
Other names for Claremont Resort & Spa Hotel
- claremont resort berkeley
- claremont hotel berkeley
- Address: 41 Tunnel Rd - Berkeley - California - 94705 - United States
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