Here's a letter i sent to the hotel management, enough said... To Whom It May Concern, Good Afternoon. Throughout the passed year I have stayed with the Bakersfield Red lion on numerous occasions, being that I do much of my business in the area. I do a lot of traveling and have been to a lot of places and have seen and encountered people on many different personalities. Included in these encounters is an unpleasant one that I feel should bebrought to your attention immediately, for the sake of your reputation and economic future. On Wednesday, November 23, I dined in your restaurant and had quite an unpleasant experience. When we first arrived, my wife and I were served by a young man whose name I don't recall, simply that he was a rather tall, husky fellow whom was extremely professional. After our second cocktail , he apparently went home and we were then served by an older lady named Sherry, whom, in my opinion, is the rudest lady I have ever met in my life. She was very short and arrogant, asking "What do you want?" and ignoring us almost the entire time we were there. I find this insulting being that there were only a few other people at the bar. Not to assume, but do you have mandatory drug testing for employees. If so, I suggest you enforce it, starting with this lady. I will continue to stay at the Red Lion, however, I will not step foot in your restaurant ever again. I was never so embarrassed for a business, as a whole, in my entire life. I am making an educated guess that your company doesn't pride itself on employees as such and to inform, in case your management wasn't aware of the caliber of this particular employee. Thank you for your time and require no response. I don't require discussion or feedback, we are simple people who don't wanna be made a fuss over, but feel that we would be doing an injustice if we were to turn the other way and not say something. Best of luck and thank you again.