Historical Traveller Reviews of Embassy Suites Hotel
One of the best hotels we have ever had the pleausre of staying in.
from A TripAdvisor Member
We recently spent four days at the Embassy Suites Hotel in Hot Springs Arkansas. Even though the hotel was completely booked, the staff did an excellent job of taking care of the needs of its guests. The Breakfast buffet is very good and the restaurant was clean and comfortable, with excellent food choices. The room was neat and clean, the shuttle took us where we needed to go, and promptly came to pick us up and return us to the hotel.
Not only will we stay here ever time we are in the city, we would highly recommmend the hotel to others.
Horrible Customer Service
I just read the review from the man that had so many problems with his reservations. We had a very similar experience last year at the same hotel. We booked 2 rooms for 2 couples over Valentines weekend. When we arrived there was a cheerleading convention going on and they told us that our rooms had been given away because we had requested early check-in and did not arrive in town until 1:00 pm and they were "overbooked as it was". Well, check in was not until 3:00pm so I thought that 1:00pm would be considered early. When we began to panick because we now had no place to stay, they said they would "try" to find us something, but they were very busy so we would just have to be "patient". HA! Finally they put us in 1 room even though there were 4 of us. It was cramped and uncomfortable. We have never gone back and never will. There are several family owned hotels and motels in Hot Springs that understand what customer service means. Don't waste your money at this chain Hotel.
t stay there, and after the way they treated us, I never would.
from A TripAdvisor Member
I reserved a romance package from Embassy Suites in Hot Springs AR. My wife and I were looking very forward to the trip. My nephew decided, that perhaps he and his wife would like to come along. When they called to book a reservation. They were quoted a price for a similar package which was nearly one hundred and fifty dollars cheaper. And also included several spa benefits. I was not home at the time, but upon hearing of the price, my wife promptly changed our reservations so we could ascertain the same rate. When our confirmation came through the e mail however, the price was even more expensive then our original rate. When we called back, we were told that the woman who had booked us that rate was not actually at the hotel. And that she was at the reservations center which was in Dallas TX. Her name was Mary Gordon. But they claimed that there was no way to contact her. And doubted our sincerity about ever being quoted a rate that low. Even though my nephew had went over the specifics of the reservations several times. After a lengthy episode of being put on hold, we were put through to someone named Tony. Tony repeated that he could not put us through to Mary Gordon, but that he would speak to the manager. And we should call back the next day. When we called back the next day we were informed that no one named Tony worked at the hotel, Another man got on the phone who identified himself as some sort of manager. After my nephew explained the situation he said that he wanted to make us happy and that he would give our wives a free trip to the spa to make up for any inconvenience we may have suffered while hanging on the telephone for well over an hour the day before. He said that he would arrange a comp through the people at the spa. And that all we had to do was ask for it when we got there. But the next day when my wife called to make a spa appointment, she was told that they had never heard tell of this. When I called Patrick back, he pretended that he didn't know what I was talking about. Even though I had been there the day before when he explained it to my nephew on the speaker phone. Then he tried to pretend like he vaguely remembered the conversation at all. Even though it had lasted nearly an hour. Then he outright accused me of lying about the rate Mary Gordon had quoted us. When I became irate, he chuckled and joked around with some girls in the office. When I told him that I knew he was lying. He shifted down into a smarmy form of double talk. I cancelled our reservation. Even though my wife and I were looking forward to the trip. It would not have cost the hotel anything to make my wife and I feel like they were trying to make it up to us. Instead they accused me of lying. When their reservations are so messed up they've got people all over the nation that they can't even get in contact with. It's probably a nice hotel. But we wouldn't stay there now if it were free.
Could Have Stayed All Weekend in Hotel
My husband and I went to Hot Springs to spend a relaxing weekend as we celebrated our anniversary. This hotel was top notch from beginning to end. The staff is very hospitable. They were patient and courteous while answering a number of questions we had about the area. The rooms were fabulous. The open atrium is very inviting, and Cascades Piano Bar was so enjoyable. The spa at the Embassy was superb. I have had a number of massages in several different states, and I must say that this would be my first or second pick. (I would highly recommend Belle Arti for a wonderful dinner.) Enjoy!
A Great Place to Stay!
My husband and I stayed at the Embassy Suites for the Arkansas EMS(Emergency Medcial Services). When we arrived, we were greeted by friendly staff. The place is immaculate and the breakfast is only part of what makes this place WORTH staying in. Staff go out of their way to accomodate your needs. The piano bar is staff with an two wonderful piano
We will NOT stay anywhere else in Hot Springs, simply because of staff, accomodations, food,drinks, and service. 5 stars in our book!
from A TripAdvisor Member
We came to Hot Springs after leaving Memphis and two horrible hotels. The Embassy Suites here is SO nice and the staff were GREAT! AND, I got an incredible rate. My husband is military and we didn't make reservations. I got a King Suite on the 9th floor with an INCREDIBLE view for $66 a night. I was so excited. This place was GREAT!
Pretty good place to stay.
My husband and I stayed at the Embassy Suites this past weekend (July 2005). Upon seeing the bill of $399.00 for 2 nights, I was glad his company was paying for it! Although the rooms are very spacious and clean, that seemed a bit pricey to us. The positive elements of the hotel: The parking lot, lobby, rooms, and restrooms are all very clean. The staff was friendly. The breakfast is included in the price of the room - it is a full buffet - even has made to order omelets. The king bed area can be shut off from the living room area where the sleeper sofa is, making it great for families. The location is good too. Just off of Hwy. 7 and close to Magic Springs. A complimentary shuttle is available and our group used it twice. The drivers were very friendly and safe! The negative elements: Parking near the entrance is just about impossible except for just after check out time. We arrived at 1 pm. There is ample parking across the street as well as across the street behind the hotel, but that can be pretty far with lots of luggage or late at night. Our bed was very uncomfortable. Even though the room was dark and quiet, we woke up a few times during the night, because the mattress was so hard. Also, the mattress pad slipped each time we moved, so you end up with a few lumps under you. The duvet cover is made of a slippery fabric like wind suit pants. Forget keeping covered with that thing - it was everywhere but in the bed! The houskeeping staff used a very fragrant deodorizer. The only problem, was that it smelled like men's cologne. I'm sure they would omit the fragrance if asked to do so. The toiletries smell masculine also. What upset us the most, is that cigarette smoke can be smelled everywhere. The bar, lobby, and elevator are all located in this very open atrium type area. No matter where you sit, you are surrounded by cigarette smoke. This atrium extends up to the top floor with the rooms surrounding it. Athough this is a lovely view, it makes the entire hotel fill up with smoke. You can't get away from it! Our room was not too bad, but you are hit with it any time you enter the hotel or leave your room. Breakfast is located next to the bar also. We enjoyed our stay in Hot Springs, but I don't think we will stay at the Embassy Suites next year. The size of the room itself isn't enough to make us go back.
Embassy Suites was fabulous!
Super nice hotel with all the amenities. Staff is very nice and accomodating. Our room wasn't ready at check in and the staff offered us an upgrade room for next two nights, and gave us free food and beverage coupons. It really made our stay great. Breakfast bar is fabulous and included in price! Great place for kids too. Pool was very nice!
One of the nicest hotels I have ever stayed in!
from A TripAdvisor Member
We had such a nice trip. The staff members were the best. Everything was really first class. I could have stayed forever.
We just returned from our girls weekend in Hot Springs. We chose the Embassy based on the reviews from Trip Advisor. We had a great experience, with the service being the highlight of our trip. We initially had a minor problem with our room upon arrival and the management went above and beyond to compensate for the trouble. It was way more than we expected!!!! The room was spacious and very comfortable with everything we needed! The staff was very friendly and fun to talk with. We were surprised that we could use the complimentary hotel shuttle to take us anywhere in Hot Springs! This was great!
The made to order breakfast was good and sufficient as far as selection is concerned, though not !wow!. The only area that we felt needed some improvement was staff education on the local attractions. The staff was not very informative on the "must see" activities of the area. The front desk attendent had not even tried the bathhouses before! It would be great for the management to send their staff out to see the sights so that they can relay that enthusiasm to their guests!
On the bathhouses there was only one open, the Buckstaff. We had heard that it was not the best of the bath-houses and that they herded people through. I did purchase the bath package and had a wonderful experience. The building is older, but adequate. The bath-house is not an experience for the modest. You first go into a stall where you are instructed to undress. The attendent will come in and wrap a sheet around you and take you into the bathing area. Each stall is equipped with a curtain. They have a huge porcelain tub filled with the hot spring water waiting for you. The attendent removes the sheet and waits while you enter the tub. After a nice soak you can have a sitz bath, hot towel wrap and massage. It is very relaxing. If you are very modest I imagine that they would allow the process with a bathing suit. I never saw anyone else in the nude and the only one who saw me was the attendent. This is definitely THE most relaxing thing I have ever done. It was well worth the $50!
For dinner the Fisherman's Wharf was recommended as the top restaurant in the area. It had a great atmoshpere. We sat outside on the patio with a view of the lake. The mixed drinks were great, the food was below par. Maybe we just didn't order the right dish? I ordered stuffed grouper and the fish was very dry. My friend ordered the shrimp alfredo and the sauce tasted like the canned sauce you can find at the grocery store. We would probably just go back for drinks and atmosphere.
We spent two nights in the area shopping and sightseeing. We did not feel it was enough time to enjoy everything. You might consider a longer stay.
Top Local Tips for Hot Springs
No real Baths here
If you're expecting to bathe in natural hot spring waters, forget it. There's just one bathhouse in operation, the Buckstaff, and it's a tad shady. There's no competition, so why work hard? The other bathhouses are shut down for renovation (asbestos problems, apparently). Come if you're a Clinton fan, and take a bus tour past his boyhood home. Enjoy the Bush election sign on the front lawn! The best place in Hot Springs is the tower overlooking the town (Nat'l. Park structure).
Prices are a bit high everywhere, even in the grocery store.
Restaurants & shopping toward the lake
Drive toward Lake Hamilton on 7 for a good selection of restaurants, boat/jet ski rentals, and shopping.