Westward Look Resort Hotel

, Tucson, United States
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Westward Look Resort Hotel

, Tucson
3 star

Rooms: 244

245 East Ina Road - Tucson - Arizona - 85704 - United States Hotel Website | | +1 520 297-1151
455 Traveller

Reviews - Westward Look Resort Hotel

1/10
Just plain mean folks...
Submitted by: A Travel Library User in 11/11/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
We went to the Lookout Grille, for a special Birthday dinner. The waitress remembered us from a previous time, when my husband, (a doctor), had returned part of a meal for being overcooked.
She proceeded, with incredible sarcasm, to serve two dinners, sirloin burger and a filet of salmon, which, though covered by condiment vegetables, were actually RAW. This is a true story. Both meals were served RAW, not even cooked. The hotel manager, another sarcastic individual, did not do anything. We got up and left, with ten dollars on the table for two margaritas.
Another instance with these people involved arriving for an anniversary weekend, and being tolsd that the reservation had been deleted, because of "overbooking". They sent us down the road to the El Conquistador with a voucher for a free room, which the Hilton El Conquistador REFUSED TO HONOR.
What is wrong with this place??

Historical Traveller Reviews of Westward Look Resort Hotel

always a treat!

from A TripAdvisor Member
My husband and i have been coming to the WWL for 5 years now. We both feel it to be "one" of those places that you think about always. I describe to people the exact smell of the lobby (it's a GREAT smell-smoky, earthy AAHH) More people should stay at this resort,definately a hidden jewel of Tuscon. However, if great views, food, and smells are not your thing-STAY AWAY! Every vacation is what you make of it, and at times travelling is not fun. The WWL makes it worth every penny. One more thing, communication is KEY in life, AND AT YOUR HOTEL. People do not know there is a problem UNLESS YOU SPEAK!! As for Westward Look, see you in 2 days!!

Nice large rooms

from NoName47
My husband and I stayed at the Westward Look between Christmas and New Years 2004. We stayed for two nights. Our room was in building 15 on the upper level. The fee per night was $149 plus a $12 surcharge.

We found the accomodation clean and spacious. The staff was very good. They were sold out of the room we wanted, so they offered us a smoking room. Just in case it was smelly, they sent cleaning staff to ensure it was okay. In fact, there was no smoky smell at all, there weren't even ashtrays out.

Also, one of the fans rattled and they immediately sent maintenance person to fix it.

We only used the whirlpool which was nice. There were also swimming pools and tennis courts, which were used by other guests.

The nature trail is overrated and there are suburbs all around, so you don't really get up close with nature.

room for growth

from A TripAdvisor Member
Westward Look Resort is a lovely, sprawling facility that has the basics for comfort, but also has some room for growth.
The rooms are poorly lit, so once the sun goes down, don't plan to read because there is little adequate lighting and don't plan to "click" the TV from bed because the remote doesn't work from where the beds are. On our first night there, we discovered a toy truck and assorted M&M's scattered about the room, leading one to believe only a cursory job of housekeeping had been done. The beds and pillows were heaven, which improved our outlook on things. The tub is set up for showers, but not baths. The spa services are wonderful, but book them IMMEDIATELY upon arriving, as the wait can be up to 3 days!
Day two the maid left her cleaning solution on the sink and a man came around at 8 p.m. offering us more coffee for the in-room pot; Day three they didn't clean our room until 6 p.m., although we had been out of it since 9 that morning and we received a call at 9:30 p.m. asking if we wanted turn down service; Day four one bed was turned down, the other was not, one robe was set out on the bed, one was hung up in the furthest reaches of the closet.
As you can see, all the "pieces" of a fine resort are present, but Westward Look needs to do some serious coordination. My final comment would be that we were quoted a room rate and upon leaving, of course that rate changed because of bed taxes, etc. What I did not expect were "resort fees" that were rather pricey and, given what we "got", I'm not quite sure what they did.

Wayyyy overpriced rooms and amenities not worth it!

from A TripAdvisor Member
I spent around $800 for 2 days at this hotel and I didn't think it was worth it. The views are lovely and the lobby is charming but it was hard to get around and difficult to find someone to help you find things. We checked in around 6:00pm because we got lost because no one from the resort answered their phone to give us directions. I waited a long time in a very short line because the desk clerks were on the phone most of the time. The room had a rustic decor with a small balcony ( but a nice view of the pool and Chef’s garden) and coffee maker and tastefully decorated. It was dirty so it ruined the stay. The carpet was worn and dirty. The bathroom smelled like urine and the toilet leaked. I don't believe I should ever spend over $200 a night for a tub with a shower curtain especially when it doesn't have the weights to keep the curtain and water inside the tub. It was dirty as well. There was a spider web under the sink that looked like it belonged to a black widow because it had a crunchy feel to it when we knocked it down. There were also live bugs in the corner of the bath. There was a constant pool of water and occasionally a flood when my son used it which made the trip into the bathroom almost dangerous. There was no bar for the handicapped in the shower so I don't know how this room passed government inspections. There was no door on the main bath which made it inconvenient for those who wanted to sleep while the other was getting dressed. I have had a better selection of toiletries at an Embassy Suites which doesn’t reflect well on their spa. I couldn’t sew a button on a shirt because there wasn’t a sewing kit which is something I assumed was standard in a hotel of this price range. They have a four star restaurant called the Gold Room. We ate at the Grill for lunch so we didn't want to eat the same thing for dinner and decided to try the Gold Room for dinner. We sat down and opened our menus to $35 dollar entrees! Tired, hungry and embarrassed we grudgingly spent over $100 for dinner (for 2). The crème Brule was delicious and acceptably priced although the entree was absolutely NOT worth it! The portions were tiny, mediocre in taste and I had more fat than meat on the quail. My meal was only warm but rather than say something, I just wanted to eat and get out. The wait staff was aloof. The food was displayed beautifully but unless you were planning to photograph it for a brochure, it wasn't worth it. The fitness center was not located in a place where you could find it. The horseback riding trail was lovely although I was hoping for an opportunity to canter or for that matter, trot. I didn’t find out about the advanced ride until we had saddled up for the ‘walking tour’. If the hotel is going to boast about their horseback facilities, they should at least inform their guests about the options. The three pools should have been maintained better. The pool chairs were filthy and there were large rust spots in the plaster. If you wanted something at the pool you needed to use the phone. I told the desk clerk about the room at check out and she was regretful. She gave me a credit on the resort fee for one night! ($12) They obviously were not all that concerned about the condition of their property. All in all, I felt Westward Look was not worth $190 a night. It really wasn’t worth much more than $79 for a room with 2 beds. I will fill out the comment card and see what upper management has to say.

Wonderful, wonderful!

from A TripAdvisor Member
This was about the best resort we have ever stayed at. You could horseback ride on their 80 acres set in a beautiful desert. The rooms and service were wonderful, too. The price was right and the hotel was fabulous.

What Value!

from A TripAdvisor Member
For the price of moderate hotel / motel (we paid $89 per night) you get all the amenities of a well run resort at Westward Look. Okay, the resort is a little way out of Tucson, but who cares when you have such fantastic views of the desert. Attractions such as Colossal Cave (disppointing) and Biosphere 2 (amazing) are also just a short drive away.

The accommadation provided is like a small bungalow (one storey house for our friends across the pond) with superb facilities and a huge welcome basket of goodies (not free). All rooms also have a private patio or balcony.

There are 2 reasonably priced restaurants at the resort, although we chose to eat out. There is also a bar with a huge patio overlooking the main pool where you can spend the night under the vast desert skies. Our pad was nearer the second pool which is still fairly sizeable and seemed a lot less busy.

Tucson may seem unfashionable, but if you are ever down this way, be sure to stay at Westward, where you will be treated with all the respect you deserve and more!!

Westward Look a must stay!

from michitrav
My husband and I have just returned from an August "04 getaway for two at the Westward Look, after much research on the net. Sometimes people feel they didn't get what they expected, but we could not have been happier! The hotel was lovely; the grounds beautiful, the staff and food were excellent. We would highly reccomend The Lookout for dinner--we have dined at five star restaurants and thought our dinner there the best meal of our trip. Our waiter, Tim, was fantastic! Don't miss breakfast on the terrace and be sure to have the Sonoran Eggs Benedict--we ate them every morning! We had a private tour of the grounds with Raymundo, head groundskeeper (tours available to anyone), and had a long chat with Chef Pederson in the Chef's garden. Both had a long history with the hotel that they shared with us. Those personal touches with staff made our stay so memorable. We peeked at the nearby Westin, (too big and grand--not desert-like) and that only confirmed we had made the right choice. Great location, beautiful scenery--a gracious, jewel of a hotel which we would return to in a heartbeat!

flower blossoms on the wind... Western charm

from mrsluckycat
Went ot the westward look in march of 04. teh room was spacious, well appointed and clean. the grounds were awesome and you felt like you were in the middle of the desert wilderness at tiems. The spa service were ok- hard to judge since I was not feeling well during my treatments ( the spa staff a little cold). The decor in the lobby is authenticly western, not stuffy at all and the staff very accomodating. the housekeepers, bellmen, and lobby staff very accomodating. We are not fancy-dressed people and didn't feel out of place.

s Best Kept Secret

from A TripAdvisor Member
We happened upon this resort by chance while driving through the foothills north of Tucson. We feel very lucky to have found it -- it's that rare mix of an older rustic property that has been well maintained and updated throughout the years. From the lobby itself with its copper top front desk and stone floor, to the large rooms, and fine dining in the Gold Room, we had a great experience all the way around. My wife enjoyed the lap pool outside their fitness center -- and I was able to keep in touch with work (for better or worse) with the wireless internet that's provided in all of the rooms (at no additional cost!!). They also have rooms with great views of the city and sunset if you request them -- and a great nature trail (although we did not utilize the horse back riding they offer on property). Overall a great value and friendly people -- as they extended us a free room upgrade at check in. We definitely recommend this resort to anyone traveling through the Southwest.

We found a great deal!

from A TripAdvisor Member
I found a great deal on AOL Travel for unheard of price of $69. I don't think that happens often. Room was large, clean, and comfortable. Has a very quaint charming feel to the place. I would stay again. I didn't care for the dinner menu with strong Mexican influence at The Lookout Grill and what I ordered I didn't like. The Gold Room is very expensive. Unless it's breakfast, go out and eat. Especially if you don't like all the Mexican peppers and onions loaded on your entree. This is the only reason I'm not giving it five stars. The place has alot of ambience, especially if you sit out on the terrace of one of the restaurants and watch the sun set. The service people were very very nice and helpful throughout the resort. Can recommend a great restaurant down the street (go east when you come out of the resort) at Encantada shopping mall....called Firesides Grill. Awesome food, service, and prices. It was a great place to stay to get a good night's sleep, but wouldn't pay full price. I'm a bargain shopper. If you need a quality place to truly get R & R, and need a base of operations, this would be it. There's a nice pool if you have kids, and horseback riding, and spa.

Top Local Tips for Tucson

Gold Room at Westward Look Don't miss the Gold Room at Westward Look if food is an important part of your travel experience.

Summertime is hot. Use sunscreen.

Arizona Sonora Desert Museum This museum is world class! They have many wonderful volunteers manning stations throughout the "museum" which is really more like a zoo and botanical garden. They share interesting facts about the animals and the environment.

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Other names for Westward Look Resort Hotel

  • westward look tucson
  • westward look resort
  • westward look hotel
  • westward look
  • Address: 245 East Ina Road - Tucson - Arizona - 85704 - United States
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"Just plain mean folks..." - A Travel Library User

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