Hilton Sedona Resort and Spa Hotel

, Sedona, United States
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Hilton Sedona Resort and Spa Hotel

4 star

Rooms: 219

90 Ridge Trail Drive - Sedona - Arizona - 86351 - United States Hotel Website | 928 284 4040
640 Traveller

Reviews - Hilton Sedona Resort and Spa Hotel

9/10
Very nice
Submitted by: Colleen Dominick in 31/05/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
My husband and two kids, along with friends of ours and their two kids, stayed at your resort for one night. It was a very clean and beautiful resort. My daughter and I walked across the street and did some shopping at the outlet mall, while the rest of them went to the swimming pool. we ordered room service that evening. My only complaint is that we offered to go and pick up our room service and they still charged us a room service fee. That is my only complaint.

Historical Traveller Reviews of Hilton Sedona Resort and Spa Hotel

Great for our family

from A TripAdvisor Member
We stayed at the Hilton Sedona the last 3 days in October, 2003.

First of all, it is not actually in Sedona, but about 15 minutes south in The Village of Oak Creek. It is basically the first thing you get to if you drive from Phoenix. The drive into Sedona is not bad and very scenic. BUT, if you want to see Red Rocks, you have to get a room on the North side, and ask for top floor (it is only three floors tall) We had a view and liked it a lot. You look over homes and strip malls, but Bell Rock is right in front of you.


We checked in earlier than 4 pm and the front desk was very courteous.
We payed $179 for the view room. Our room was a suite-I think msot are.
Kitchenette, dinign tale, couch, chair, gas fireplace, tiny balcony,
bath and bedroom. It was GREAT for us with our 2-year-old. We could put
him to bed and still sit by the fire, have lights on and watch tv. The
bath can be entered from 2 sides.

We had room service 3 times-the first was an hour late and ended up
free, so that was cool. Then we had breakfast and dinner as well-both
fast and hot. Good food and good value too. Great for our toddler!

There are 2 pools, a spa and a gift shop-very nice. Overall the staff
and facility are very good. We would stay there again for the rooms and
pool. If you want absolute pampering and red rock canyons, this is not
he place. It looed ncier and cheaper than many of the closer places and
les touristy. I also think that it is one fo the few golf resorts too.

We ate at the airport-good food and good views of planes. It is minutes
from the best viewpoint too.

Pink Jeep tour Brokenarrow was cool. Very bumpy and "off-roady" It is
not an all inclusive tour of Sedona, just one area. They also offer
ruins tours and longer tours.

Uptown Sedona is touristy, but not any more so than other destination
towns out west.

Comfortable accomodations, lousy front desk service

from A TripAdvisor Member
My husband and I recently stayed at the Hilton for our anniversary. We found our suite to comfortable, spacious, and clean. Both outdoor pools were terrific - one pool exclusively for adults. However, the poolside dining the Hilton advertises on its website was only open on the weekend. Being walking distance from golf and the spa was a big plus.
The hotel restaurant was well managed and we enjoyed eating out on the patio in the evening looking out at the Red Rocks. Unfortunately, our only problem with our stay was an inexcusable problem. The front desk staff were rude and unfriendly and the "conceirge service" left much to be desired. Check-in is at 4:00pm. We arrived at 3:45 to find out that our room wasn't ready yet. Ok, technically we were early but the clerk copped an attitude and when we returned a half hour later to check in was curt with us. When we checked out we disputed a charge telling the clerk (different person than check in) that we were told by the conceirge that we would be getting a 10% discount on golf, he replied, "well she was wrong!". End of discussion - no gesture made to make us happy, no adjustment on the bill. The conceirge service was a senior citizen woman, nice enough lady, but she looked and acted like she was volunteering for a church carnival. Most times she was unable to answer even our most basic questions and at times gave us misinformation (see above). One day I asked her to make a reservation for us, and she replied, "I'm just about to go on break - but you can use this phone." I guess I just expected better customer service from a Hilton. I would only recommend this resort to those looking for comfortable accomodations and can overlook sub par front desk/conceirge service.

Beautiful!!! Breathtaking!! Amazing!!

from HappyBee
After months of waiting for our Sedona trip, we were not disappointed at all when we were there last week (August 30-31)!! It was as beautiful and breathtaking as everyone says! We stayed at the Hilton Sedona (good enough hotel) and did the Pink Jeep Tour the evening we arrived! All 5 of us had so much fun on the tour! Our guide Michael Hoover was knowledgeable, fun, friendly, and took great pictures of our group! We had an awesome time driving on the red rocks and wholeheartedly recommend this tour to everyone!! Also make time to visit Airport Mesa to watch your sunrise/sunset! There's a vortex up there and though we couldn't find it, we definitely FELT it! The air there is unmistakably different! You must experience it for yourself since I'm not sure how to describe our experience. Also, don't forget to visit Slide Rock State Park and bring your aqua socks! (When we were there, though, the water had a high level of bacteria, and so was off limit for that weekend!) As for restaurants, we loved breakfast at the Coffee Pot, had a great dinner at Pizza Picasso (everything we ordered was delicious)!! You will love Sedona! Save at 3 days for it! Our 2-day trip was not nearly enough!

t live up to our expectations

from IUJHU
We stayed at the Hilton at the beginning of Aug. for one night. After reading all the positive reviews, we were surprised by our disappointing experience at the Sedona Hilton. First, we had reserved a room with a view and were charged accordingly a higher rate. But, when we got to our room, our only view was of the pool area, not the famous red rocks of Sedona. We complained and were offered a different room (their last room) with a view overlooking the housing development which borders this hotel. We could now literally look into the backyard of the houses. If we leaned to the side and positioned ourselves carefully, we could catch a glimpse of a mountain. While most hotel websites understandably provide their most advantageous views of their hotels, we couldn't figure out how the Hilton was able to show the picture with a clear view of the red rocks (without any housing development). According to the front desk staff, that view is only visible from the golf course. We could also hear the very loud footsteps of the person on the floor above us, which disrupted our sleep. The suites were comfortably designed, and the fireplace was a nice touch, but we were overall disappointed by our experience at the Hilton. Stay at the Enchantment Resort, which is actually more beautiful than the pictures on its website, and has affordable rates in the summer.

Loved it!

from A TripAdvisor Member
Wonderful from start to finish!

The hotel is also within walking distance of an Outlet Mall, where you can eat meals.

Lots of bang-for-your-buck!

from RandyPalmer
It was difficult trying to decide on a place to stay in Sedona that would cater to my wife, my mother and me. After much searching I decided on a 1 bedroom suite at the Sedona Hilton, which is actually a few miles south of Sedona in the Village of Oak Creek.

We checked in on Monday, August 18, 2003 and spent one night. Check-in is officialy at 4:00p.m., check-out is 11:00 a.m. The Hilton's location is awesome with terrific views of the red rocks. The hilton is painted with light colors over dark colors to blend in with the surrounding red rocks. The desk staff was friendly and helpful. Our magnetic room key didn't work initially but that was quickly fixed. We brought some beer and wine and were sad to discover that our suite did not have a refrigerator. One of the room staff provided a corkscreww for my mother's wine and I thought that was nice. We were impressed that the room was sooo large! We had two queen beds in the bedroom and the livingroom couch had a hide-a-bed.

After driving up from our home in Tucson, about 240 miles, we all took a quick nap and then took a dip in the main pool. This is a two-level pool with a waterfall from the upper to the lower. Located next to the upper is a Jacuzzi. The lower pool has a beach type entry in that there are no steps in the shallow end. We found plenty of tools and the area was well kept. The views aren't too great from the pool area as the Hilton and neighboring homes block most of it. I found it unusual that there would be homes whose backyards looked down onto the pool area. I expected more privacy. We noticed lots of families with children of various ages but noted how quiet our room, and the hotel in general, was.

We dined that evening in the main restaurant but rather than be inside we chose the patio, as did many other guests. It was very warm but the water-misters were on and cooling the area very well. The restaurant staff was excellent as was the meal. Be prepared to spend anywhere from $15 to over $25 per plate, however, it was well worth the money spent.
We were very impressed with the taste and quality of the meal.

We had a very restful night and had breakfast in the restaurant the following morning. The breakfast portions seemed huge and were very well prepared. I highly recommend eating at the Hilton. We did not take advatage of the spa facilities and cannot comment on them.

Our suite overlooked the pool area (west-facing view) but if you want terrific views of the red rocks to the east then ask for a front-facing room. Pool view rooms are even-numbered, red rock facing rooms are odd-numbered.

Except for the very minor exceptions previously noted, we decided that the Hilton is a property we must stay at again. We highly recommend the facility.

Room with a View

from spercle73
A few tips if you are thinking of staying at this RESORT. 1) Ask for a room that faces Bell rock and the other red rock formations. My husband and I enjoyed mornings on our private balcony, quietly sipping coffee and watching the hues change from deep reds to light peaches. 2) Realize that there isn't a fridge in the room. Our suite came with a microwave, stovetop, glassware, plates, silverware, cooking utensils, a pot and pan and fully stocked mini-bar, but alas, NO fridge. 3) The adult swimming pool is small, and only has one umbrella, so bring sunscreen. However, we never found it crowded, and the jacuzzi is big, so even when six guests were lounging in the water, no one felt crowded. 4)If you plan to eat at the restaurant, dine al fresco on the patio.. you get faster service and the view isn't too bad either. 5) The hotel isn't always prepared to cash your travellers cheques. I couldn't cash a 100.00 cheque, and I saw several guests struggling to do the same throughout the week. 6) The customer service was outstanding, and the maid service quite prompt. We had a corner room, which was quite spacious, on the 3rd floor, far away from the elevator (which was nice, not noisy at all). Some tips for the AREA 1) Take a jeep tour at Sunset. The colors are amazing and the guides aren't watching the time so closely, since it is their last trip of the night.
2) If you are taking the kids, Slide Rock is a must! The cost is 8.00 per vehicle... bring shorts to wear over your swimsuit (girls), I saw many children with holes in the bottoms. 3) Pizza Picasso in Sedona has Great food at reasonable prices. You are seated right away, and if you are a garlic lover, ask for fresh garlic on your pizza... yum! 4) If you are into Indian Ruins, visit Montezuma's Well. It has cliff dwellings and an interesting history of medicinal uses of local plantlife, as well as a lovely stream in the shade (a nice refuge from the summer heat). [We went to the Tuzigoot ruins as well, but frankly, were disappointed] 5) Finally, if you like trains... book a first class ticket on Verde Railroad. The best view is from the open car... but it is nice to travel in style. Tickets are a bit pricey for the 4 hour excursion approx 60.00 per/person... but it comes with one free drink, a few lil' appetizers, and a great view. Hope you enjoy Sedona as much as we did!

Great Family Hotel at a great rate

from A TripAdvisor Member
It was our first time visiting Sedona. We used it as a 1/2 way point on our drive to the Grand CAnyon which I highly recommend. We got a great rate for the Hilton Sedona and chose it because of the large rooms, ammenities and the area. The lobby area was nice and relaxing, the building fit well into the mountain-scape, the rooms were larger than expected, very comfortable with lots of room to spread out. The decor was nice and comfortable. The room we were in had a nice balcony overlooking the pool, which was a big plus to just hang out outdoors after our son went to sleep. I'm pretty picky about hotel rooms, and was pleasantly surprised at how nice they were. We used the pools and hot tub (kind of cold) but spent most of our time in town. Being on the outskirts of "downtown" Sedona, the hotel was far enough away from town to be relaxing, and close enough to go back and forth wherever we wanted. The hotel staff was friendly, but not extremely helpful. We asked for restaurant recommendations, and they gave us a book with menus and didn't offer much advice. No big deal, you can meander through Sedona and find something on your own, but a little help would have been nice . The bottom line is that if you are looking for a comfortable, spacious and above average hotel with good rates you'll like the Hilton. If you're used to the Ritz Carlton and your own concierge, I'd pick another hotel! To be honest, you'll enjoy Sedona no matter where you stay, and if you spend alot of time in your room, you're really missing some great activities and sites!

Bad

from A TripAdvisor Member
What a wonderful place to visit! I found the Sedona Hilton in a lovely locale w/ clean and spacious rooms. The views were lovely! I found the staff [except front desk] to be friendly and helpful.The drawbacks were: pool had not enough umbrellas and chairs to sit and Laundry room dryer required doing load 4 times! Too few washers & dryers and dryers not working to snuff. My poor husband spent 3 hours trying to get a single load dry!Overall great stay-just need to "fix" a couple of things here!

Great Stay at the Hilton

from A TripAdvisor Member
We were very pleased with our stay at the Sedona Hilton. We got a great rate on the internet. The hotel was clean, the staff was friendly, the rooms were nice. We stayed 4 days, left to go to the Grand Canyon and returned to the Sedona Hilton for another 2 days. We toured the spa and it was beautiful. It has the best gym in the area. We work out and usually find a good gym on vacation but there is so much to do in Sedona and so much hiking that we never actually made it into the gym but it looked excellent. Our kids loved the pool. We didn't eat in the hotel restaurants because there are so many restaurants in the area.Sedona itself is absolutely beautiful and I would recommend it to anyone who appreciates natural beauty and the outdoors. Don't go looking for night life. This is a daytime outdoor adventure. Pink Jeep Tour is a must. We did Broken Arrow tour. Avoid other Jeep tours (non-Pink). Other great stops on this trip included a ride up scenic Schnebly Road (rent a jeep when you are there), Slide Rock Park, West Fork Hiking trail, all of the hiking trails, Montezuma Well (Indian Ruins), and Jerome. The last 2 were a pleasant surprise. We didn't expect these to be that good and both were excellent. Jerome itself is beautiful situated up high on a hill. When there, look for the Ghost town. From the outside it looks like just a gift shop. You pay a few dollars to go through the back door to see the ghost town. We expected it to be tacky but tried it anyway. It turned out to be a fabulous collection of the past. There were old buildings, old cars, old trucks, old tools, and old artifacts everywhere. This is some collection the owner has accumulated.For this trip, bring lots of film or multiple memory cards for your digital camera. Don't forget to catch a sunset up Airport Road off 89A West. This was the best vacation I have had in a long time.

Top Local Tips for Sedona

Name your own price We priceline'd the hotel and got an outstanding deal. The Red Rock Jeep Tour is fun and worth the cost.

Viva Italia! Cucina Rustica for dinner is a must! Pricey, but worth it.

Hummer tours On the advice of our concierge, we took a 2-hour sunset tour from Hummer Affair. My 77-yr.-old mother has had both hips and a knee replaced. The Hummer offers a smoother ride than the Jeep tours, plus runs on biodiesel fuel. Regardless of which vehicle tour you choose, getting up close to the Red Rocks with such a knowledgeable driver as guide adds immeasurably to your Sedona experience.

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Other names for Hilton Sedona Resort and Spa Hotel

  • sedona hilton resort spa
  • sedona hilton resort
  • hilton sedona resort
  • hilton sedona hotel
  • hilton sedona
  • Address: 90 Ridge Trail Drive - Sedona - Arizona - 86351 - United States
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8.0/10

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"Very nice" - Colleen Dominick

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