Sheraton Anchorage Hotel

, Anchorage, United States
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Sheraton Anchorage Hotel

3 star

Rooms: 375

401 East 6th Avenue - Anchorage - Alaska - 99501 - United States Hotel Website | | 907 276 8700
274 Traveller

Reviews - Sheraton Anchorage Hotel

Historical Traveller Reviews of Sheraton Anchorage Hotel

Horrible front desk

from A TripAdvisor Member
I frequently stay at Starwood Properties throughout the year as I travel for work.

I was in town for the Mayor's Midnight Marathon, and decided to stay longer and use Starwood points to stay at the Sheraton Anchorage for a couple of nights.

The hotel front desk staff could care less that they assigned us a smoking room when we reserved a non-smoking. She claimed that the non smoking was a request only and that they had no other rooms for us. I was travelling with my husband and 2-year old, and was very upset with having to subject them to a smoking room. It was 2am, and I found myself having to inspect the last of their "smoking" rooms to see if I could find one that we would agree to. We reluctantly agreed to one, only because it was 2am! The front desk staff did not even offer to change our room for the second night.

The room was dingy, dark, and the entire hotel was overdue for an overhaul.

I was very disappointed with the hotel, this is one property that Sheraton should seriously consider replacing.

We thought it was ok - minor flaws

from mwooduk
My husband and I just stayed at the Sheraton Anchorage and had a pretty good time. We were there for five nights, admittedly using Sheraton points so the only thing we had to pay for was parking and any expenses. The friendly manager upgraded us to a Suite for free which was great and our rooms were nice and quiet, opposite the cemetary; I thought the coffee in the room was good and our room was nice and clean. They give you free bottles of water every day in the room and the check in staff was helpful. We only used the in house restaurant once for breakfast in order to try the reindeer sausage (bit greasy!) but when in Alaska.......there is a nice little expresso bar in the lobby and a neat little gift shop for drinks, postcards etc. We also had a couple of drinks in the bar which was ok.

We had just a few minor incidences.....the fire alarm went off one morning at 7:30 a.m. and since we were having trouble getting to sleep due to the 22 hours of daylight, that was a pain. We had to walk from the 17th floor to the ground floor and when we got to the bottom in our pj's none of the staff came out to greet those of us coming down the emergency exit to tell us that it had been a false alarm. When we all walked back into the reception area, everyone was having coffee and going about their daily business while we all stood there like lemons! Apparently a guest had used a toaster in their room, burned the toast and set off the alarms but the staff could have handled that better. I also got a bogus charge on my bill when I checked out but this was immediately taken care of with great apologies.

It's a little way out of the downtown area - you would have to drive to the shops, but overall it wasn't too bad. Not quite as nice as some other Sheratons we have stayed in but certainly ok. Maybe if we had been paying $$$ for it we would have been disappointed but for us it worked well and my husband liked the guitar shop across the street!

our stay was okay

from aspalm
Having returned from our trip to alaska, I am surprised at all the negative reviews this hotel has received. I'm not saying it was a palace, but it certainly was not lousy.
I booked the hotel through hotwire, not knowing what I would receive. The price was more than reasonable. The room we received was pretty nice sized with a king size bed and a sitting area. The room was quite clean, and the bed very comfortable. All the furnishings were new and I saw no obvious flaws.
The fact that there is no pool or continental breakfast is always a flaw in my book, as is having to pay for parking ($7 I think). But I would certainly not hesitate to stay here again at the discounted price I received. Not bad at all!

t want to sleep

from Roger.pauline
We stayed with Sheraton in Anchorage, in Club rooms, on 5 & 15 Sept 2005 & had two of the worst nights' sleep we experienced in the 3.5 weeks of our Alaska trip. ("To lose one parent, Mr Worthing, may be regarded as a misfortune; to lose both looks like carelessness." Oscar Wilde.) Our problems were:

5 Sept

1. Our reservation was wrong; fortunately they had other rooms available so this was sorted out.
2. Despite having asked for a quiet room we experienced: noisy guests in the corridor (including children) shouting until the early hours (we appreciate that there is little an hotel can do to prevent this but one hardly expects it in a club room); traffic noise; and train whistles. We got little sleep. (The room problem was remedied on our second stay when, by insisting on a quiet room, we secured a room overlooking the cemetery.)
3. I was able to write my name in the dust on the shaving mirror.
4. I picked up several pieces of rubbish from underneath the wash basin.

15 Sept

1. The floor lamp did not work. The maintence man found that the light had been unplugged behind one of the beds (presumably, he thought, by the chamber maid).
2. We were awakened at midnight by the bedside alarm which had obviously been set by the previous occupant and not cancelled by the staff. We had nicely gone back to sleep when we were awakened at 12.30am by the second alarm which presumably had been set by the previous occupant as a backup. While we had managed to go back to sleep after the first one, we failed miserably to get back to sleep for some time after the second alarm so had a rotten night. The duty manager checked & found that the previous occupant was air crew so it was quite likely that he had set his alarm for this ungodly hour; he did, though, stress that all alarms should be cancelled before another victim is allocated the room.

We reported on both occasions our view that the lighting in these rooms is amongst the most dismal and inadequate we have ever encountered in a hotel room - anywhere (and we have travelled extensively); the duty manager acknowledged the problem and blamed a design fault for the fact that the light fittings can take only inadequate lightbulbs.


from A TripAdvisor Member
The room was DIRTY!! We had candy stuck to our pillows, candy wrappers by the bed, coffee pot was broken and when we did use it the housekeeper didn't clean it for use again. Was told that our money would be refunded and it would take up to 48 hours it has been over 2 weeks and still NO REFUND!! Do NOT recommend. But would recommend the Diamond Center Hotel

Not too impressed

from msmav
I came with my family to Anchorage at the end of April/beginning of May and booked the Sheraton through a travel-package. I was pleased with the overall price, but when it came time to checkout, we had a couple of charges that were a bit of a surprise: calls from the room are $.75 each, and parking your car is $8/day.
Housekeeping knocked on our door at 8:30am, and then again at 11:30am! I guess it was my own fault for not putting out the Do Not Disturb sign, but then again, I didn't think they'd want to clean my room so early.
For the advertised price ($169/night through online agancies) I was expecting a little more: the toilets looked like they belonged in a public restroom, the towels were small and course, the coffee in the room was TERRIBLE, the so-called "fitness room" was small, dirty, and had very few machines, we couldn't find the sauna or jacuzzi that they said they had, and the hotel restaurant was hugely overpriced for the quality of food (though the waitstaff was personable and swift)-- "all you can eat" breakfast buffet was over $13!
However, the staff was friendly and the rooms were clean. They use feather pillows in some of the rooms, so if you're allergic, watch-out.
Overall, I guess there are worse places, but for the money, I feel like it wasn't that great.

Make me laugh!

from A TripAdvisor Member
I come to Anchorage each month but wont stay there again! I have to assume they must be trying to cater to "the elite" crowd (those that wouldnt be seen riding a courtesy shuttle from the airport) since they dont offer a shuttle service for us cost sensitive business "type" travelers. In addition to the lack of this service, their facility is just plain worn out and dirty starting at the lobby doors all the way up to the tub in my room (had curly q's left behind). Oh, I must nt fail to mention their exercise room/equipment, it too is worn to the bone.

Great for overnight stay

from A TripAdvisor Member
Only stayed over night. Great for over night . Resturant on site was good. For was good price. Nice gift shop. Lots of items. Nice desk service.

Nice lobby, but rooms need work!

from A TripAdvisor Member
Great people working there, EXCELLENT service. When you walk in, your like, 'wow, the rooms gotta be real nice' and then you walk out of the elevator, and go to your room and it definetly needs work. There was a speaker on our wall, and you could ever so quietly hear light music in it and there was no way of shutting it up. We used a crib from them for my baby...SOOO old and squeeky I would never use that again. But it worked ok for one night. We got this hotel on Priceline, so we did get a deal, but would prefer to never stay at again, the Diamond Center Hotel or Clarion Suites are much, much nicer!

Standard issue Sheraton

from alison
Great bed & bedding, but the rest of the room & hotel seem a bit outdated. Location is several blocks from the heart of the downtown action, but Anchorage is a very small city. Staff were friendly but not especially knowledgeable for directions. Pet peeve: housekeeping was working in nearby rooms when we checked in and we noticed a tray of used room service meal outside the room next door. When we returned later, housekeeping was gone from our area, but the room service tray was still there. I don't understand why housekeeping didn't remove it. And I don't understand why people don't phone room service when they're done to pick up their service items.

Top Local Tips for Anchorage

Middle Way Cafe Great coffee and free internet access -- both tough to find in Anchorage at 8am on a Saturday!

Simon and Seafort's Restaurant Even thought we enjoyed a fantastic meal in the main dining room, the bar was really fun with a wonderful staff and an amazing view. Get there early, enjoy a cocktail and take in the view from the bar.

Glacier Brewhouse Go early if you choose this restaurant. Good Food and good service


Other names for Sheraton Anchorage Hotel

  • sheraton anchorage
  • anchorage sheraton
  • Address: 401 East 6th Avenue - Anchorage - Alaska - 99501 - United States
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