Hotel Captain Cook

, Anchorage, United States
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Hotel Captain Cook

, Anchorage
4 star

Rooms: 547

939 West 5th Avenue - Anchorage - Alaska - 99501 - United States Hotel Website | 907 276 6000
283 Traveller

Reviews - Hotel Captain Cook

10/10
Captain Cook Great
Submitted by: Gregg Stazic in 19/07/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
I took my family on a vation of a lifetime to Alaska. We went to many places in the state. While in Anchorage we stayed at the Captain Cook on friends advice. This place was great, its downtown location, food, staff, rooms, and gym were fantasic. I was skeptical of the name but all my concerns vanished after being here. The only downside of the hotel is the dark hallways, but its nice to see some darkness in Alaska's light summer. I will stay here again if we ever come to Alaska again.

Historical Traveller Reviews of Hotel Captain Cook

Adequate, but expensive.

from jw71
We stayed at the Captain Cook our first night in Alaska. The hotel is in a great location and our room had a great view. For Anchorage, the hotel may well be upscale. However, given the cost/night I thought that the rooms would be nicer. Our room was spacious, but the decor was somewhat dated. The staff was friendly and the service was excellent. This hotel is probably not the best value, but it is comfortable.

Friendly Staff in Overpriced Property

from Paradocs
We stayed at the Captain Cook for four nights following a Regent cruise. Although the cruise line would have arranged the stay, we did it on our own. When we arrived before noon our upgraded room was not ready, but we were offered a further upgrade to a suite on the equivalent of a Concierge or Club floor for an additional price. Because we had friends who would be waiting for a late-night flight, we upgraded to have more space and access to the amenities in the lounge. The reservationist was very understanding and sent all four of us and our luggage up to the lounge with one of the most helpful bellboys that we have ever encountered. The view was spectacular and there was plenty of juice, tea, coffee, and soda available while we waited for our room to be ready. The suite was on a corner with bath, bedroom, and living room. The view of downtown was interesting if not beautiful. Although we were told that the room had been recently remodeled, it had the look of a London hotel in the 1970s –– all brown. The living room was very sparsely furnished and the TV was an early floor model with a special apparatus attached to work with a remote. The bedroom TV was newer. The bath was large and clean with no separation between shower and toilet areas. There was no door between the bedroom and the other rooms making privacy impossible. Although there were ceiling fans in both the bedroom and living room, there was no air conditioning. We opened a window but it was far too loud to sleep. Turndown service took used towels but did not replenish them with new ones. The only thing on offer from turndown was ice which was readily available down the hall. For well over $200, where is the chocolate? Breakfast and hot canapes were available in the lounge. Both were tasty, well stocked, and more than adequate for us. In fact, the canapes served as our dinner on more than one night. In our experience, however, wine is typically a part of afternoon cocktails. No alcohol was available. Throughout our stay every staff member was helpful and pleasant, and the location is excellent. Our complaints were with the price of the hotel when compared to its value. Although accommodations in Alaska are very expensive for their quality, it was irksome to be paying more than we typically pay for far less than we usually get. Although it may be the best hotel in Anchorage, it certainly doesn't match the standards of a great hotel in most other areas of the country or the world.

Great Start for an Alaskan Trip

from ARTraveler2
We stayed at the Captain Cook Hotel as the first leg of a land tour prior to boarding a cruise ship. The hotel is modern and up to date. The shower head was oversized and delivered a wonderful shower. Hotel was clean. There is no air conditioning in the rooms at the Hotel. However, this was made very clear with the material provided before arrival. Upon arrival the room was a bit stuffy and warm, but we opened the window all the way and with the aid of the ceiling the room soon became comfortable. However, it is difficult to get a good air flow from outside and have the blackout curtains shut. We opted for leaving the curtain open. This made getting to sleep a little more difficult in the land of the midnight sun.

The hotel had complementary in room wireless internet access.

We had a late dinner via room service. The food was what you expect from a hotel of this class. We had no complaints about room service. Breakfast next morning in the lobby was equally well presented. However, they were a bit understaffed. I think our waiter had about ½ of the dinning room. But he did an acceptable job considering the circumstances.

Overall a very good Hotel.

First Check the Location of your Room

from A TripAdvisor Member
My wife and I stayed for one night after an Alaskan Cruise. The room we were allocated backed on to the lifts. The noise was well above acceptable levels. It could be likened to a train passing through the bedroom every ten seconds. Every thirty seconds after midnight and then back to ten seconds after 3:30 am.

No air conditioning but there was a ceiling fan directly above the bed.

No facilities for making tea or coffee. They claim its to encourage you to use the hotel catering outlets. A rather bold claim as the cafe was closed. So we had to use Starbucks which was about a quarter of a mile up 5th Avenue.

Best Hotel in Anchorage

from Ballyhooter
Have stayed at the Captain Cook many times in the past 15 years, mostly on business. Have also stayed at many other hotels in Anchorage, so I speak from experience. Hands down, the Cook is the finest hotel in Anchorage. Rooms are well appointed and the views are fantastic whichever way you end up facing.
Fletcher's at the bottom of tower 3 is a great bar and casual dining spot. Meet a vast array of folks at the bar or get a private table. Deep wine list and broad selection of scotches and beers on tap. The Crow's Nest at the top of Tower 3 is one of the finest restaurants in Anchorage and the view is to die for. If you can make Sunday Brunch - do it! The pantry near tower 2 is a good casual dining spot as well. And there is now a coffee place at the bottom of tower 1.
The hotel has a health club that is free to guests. Seperate gyms for men and women and a pool and hot tub that is shared.
The only draw back I can think of is no A/C - so on those rare hot summer days make sure you get a corner room so you can get a cross breeze going.

Way overrated

from EliseVA
My husband and I stayed at the Captain Cook at the end of our Alaska vacation. It was overrated to say the least. The front desk staff was rude upon check in and the room was dates and didn't have a coffee maker. When we complained we were told the management doesn't put them in the rooms so you will use the restaurant. We stood and argued and finally they brough a coffee maker up.

Loved The Captain Cook

from lneath
After much research and debate I booked a three night stay for my husband and I on the concierge level (16th floor) of the Captain Cook. Each day the beautiful views, great service and comfortable room made us feel pampered and happy with our choice.

Upon arrival we were told about the appetizers in the lounge on the 17th floor which we quickly hurried to as we were starved from the flight. It wasn't a simple crackers and cheese plate but two hot dishes, a refrigerator of drinks and other nibbles that served us quite well.

Our room was appointed as well as any comparable hotel, maybe a bit better than others in its class such as a Hilton, Sheraton or Marriott. Perhaps the fact that is isn't a chain is refreshing. The bed was comfortable and warm. There was a club chair perfect for watching the sunset over the Cook Inlet or looking out at the snowcapped mountains.

The continental breakfast was ordinary other than the great fresh sourdough bread for toast. The coffee was above average and an amenity I appreciated was the real silver and the china plates. A very nice touch that says they care.

Aside from the comfort of the hotel, was its location. We were able to walk all over downtown from the hotel and found it to be centrally located without any hassle of traffic.

This was a perfect hotel stay, I would definintely stay here again!

s 1st Class Hotels

from CaptainBristol
First I need to say that I have been a steady Captain Cook customer since 1968, when I visited its Tower 1. At 14 stories it was, at the time, the tallest building in Alaska. I have returned to the Cook many times since then and am writing this review from my room in Tower 3, where I have stayed for the past 5 nights.

I travel frequently for business and pleasure and usually stay in 4-star hotels. In Anchorage, I have stayed in the Hilton and Sheraton and have also spent time in the Mariott. For my money, the Cook is the best choice in that league. The Marriott is newer and the Hilton and Sheraton benefit from the high quality control you expect from a 1st Class chain, but I find the rooms in the Cook to be more comfortable and the level of service to be top rate. The Hickel family of Anchorage owns and runs this Alaska landmark. During my stay, I repeatedly saw manager Walter Hickel Jr walking the public areas, interacting with the guests. Can't say as I've ever seen a member of the Hilton or Marriott families doing that.

The staff at the Captain Cook really do treat you as though you're a welcome, honored guest. For a business that began about 40 years ago, the place is remarkably well-maintained. The athletic club in the basement is still the classiest facility of that sort in Alaska. Upstairs in the towers, my rooms are always comfortable and room service food has always been prompt and tasty. Depending on which tower you're in, and what floor you're on, views can range from abysmal to sublime. However, I have found the desk staff usually does a good job putting me in the sort of room I prefer.

For my September 2005 stay, I paid $150 per night. This was a rate negotiated by the organizers of a conference held in Anchorage. As frequent guest, I am a member of the "Captain's Club." This resulted in a free upgrade to a corner suite, which was an excellent place to conduct business as well as hang out.

I can understand why other reviewers are put off by the lack of air conditioning, but I know from personal experience that Alaska's summer of 2005 was exceptionally warm. Given our climate, we here in Alaska are far more concerned about heating systems is than air conditioning. The Captain Cook retains a warm place in my heart.

Beware the Captain Cook during the dog days of summer

from merilyu
The CC is a nice well located hotel, but none of the rooms are air conditioned! Although there might be a breeze outside, the windows are fixed so they barely open. Entering a room after it's been closed up is something like going in to a sauna, and cooling the place off to sleep requires leaving the hall door open and turning up the ceiling fan. Bring some earplugs, because with the window open you'll be treated to lots of street noise. Luxury hotel? Maybe on a cold day.

On the other hand, the meeting and workout facilities are fine, and the food served to our group has been good. Service has been prompt and friendly.

Darn Hot

from suebob
I could not recommend this hotel for guests who are traveling to Alaska in the summer. While the outside temperatures reached highs in the low 80s and then cooled off at night, my room in the Captain Cook never cooled off. It was hard to believe there was no air conditioning. This tempered my view of the hotel, which undoubtedly would have been higher if I'd been able to sleep better.

Top Local Tips for Anchorage

Great Restaurants Down Town Anchorage has lots of fine dining establishments. We enjoy fine dining at Hotel Captain Cook's, Crow's Nest, Simon & Seaforts, Orso's, Sullivans, Club Paris, The Brew House and Sax on Fifth Avenue. All are withing walking distance from several downtown hotels.

Museum of History Excellent place to start your visit. Also the government tourist bureau with land map exiibits and the films

Take the bus - skip the taxi! The taxi's are hard to find, you might wait longer to get a taxi than if you just figure out which bus to take and take that!

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Other names for Hotel Captain Cook

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  • captain cook hotel
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  • Address: 939 West 5th Avenue - Anchorage - Alaska - 99501 - United States
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"Captain Cook Great" - Gregg Stazic

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