Grand Hotel Tijuana, Tijuana, Mexico

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Grand Hotel Tijuana, Tijuana

Traveller Reviews

Rating

4.0/10

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Official Contact Details - Grand Hotel Tijuana

Address: 4500 Blvd. Agua Caliente - Tijuana - 22420 - Mexico
Phone: +52 (664) 681-70-00
Email:
URL: http://www.grandhoteltij.com.mx/
Official Website:
Hotel Class:
Rooms: 422

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"My disabled husband and I lugged 3 suitcases down the steps in front of the watching bellhops...."

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Reviews - Grand Hotel Tijuana

1 review (Showing 1 - 1)

Rating:

4/10

Surly, unhelpful service not worthy of a 5 star hotel

Submitted by: Annie in 05/05/07

Age Group: 41 - 50
From: Japan
Traveller type: Disabled

My disabled husband and I lugged 3 suitcases down the steps in front of the watching bellhops. They had carried them off our coach while the airline staff were in view, but from then on in, we were on our own, for check in and check out. Looking for a hospital in an emergency, I asked another bellhop if he knew where the road. Just glared at me aggressively and said "No!" Restaurant staff homed in on my husband when we went to sit down in the restaurant, as if to turf him out, until we could show the correct paperwork. Could it be they considered his skin colour too dark to be in a 5 star hotel? Suitcase lugging episode was repeated on check-out. Avoid if you're looking either for 5 star service or south of the border hospitality, though you might just go for it for a cultural experience. The breakfast buffet was very good, at least!

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