Sunscape Puerto Aventuras Hotel

, Riviera Maya, Mexico
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Sunscape Puerto Aventuras Hotel

, Riviera Maya
5 star

Rooms: 305

269 Carr. Chetumal - Pto. Juarez km - Riviera Maya - 77500 - Mexico 52 984 875 3000
1032 Traveller

Reviews - Sunscape Puerto Aventuras Hotel

10/10
Amazing! Will return!
Submitted by: Erin in 25/05/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Honeymooners
My husband and I just returned from Sunscape Puerto Adventuras on May 20th. We spent five nights there for our honeymoon. We absolutely loved everything about our trip! All of those people who gave bad reviews are nuts. What they describe in their reviews is not the Sunscape we experienced. From the moment we arrived we were treated like royalty. We were met at the shuttle with a refreshing drink and it just kept getting better. We were in an OCeanview Deluxe room and it was incredible. There was an amazing view of the beach and ocean and we could hear music wafting into our room in the evening. Our room was always in excellent condition. When we arrived there was a honeymooners banner on the door and heart shaped towel sculpture sprinkled with flower petals. We always had clean towels, and a stocked minibar. We also received turn down service every night with chocolates and a card with the weather forecast and sunrise time for the following day. We also received a newsletter each night that had all of the activities, and entertainment for the following day, along with restaurant hours, and a "drink of the day". We did the Coba Mayan Tour and it was amazing!!!!! We also walked down to the Marina and shops several times and took a trip into Playa Del Carmen. We did snorkelling and kayaking as well. We were able to relax and rest or be totally busy, it was entirely up to us. The food was good to excellent, most being excellent. The only restaurant we did not try was Oceana, as I do not like seafood. We tried a lot of different drinks and enjoyed all of them.
As for a few of the complaints I have read:
1. Our room was available immediately.
2. Everything worked in our room.
3. Always had hot water and water pressure was so great almost knocks you over, it was incredible.
4. Ocean view amazing.
5. The rooms, beach, pools, common areas , etc.. were very clean.
6. So maid service wasn't there by noon. Do you clean your house by noon everyday? We had a clean room, clean towels, and full minibar every day. They would also put new towels in and straighten up when they did turn down service.
7. Service was excellent as stated above. We only waited one night to be seated at a restaurant, we went and had a drink and came back, no big deal. How is this any different from any restaurant you would go to in the states?
I could rave for three more pages, but I will finish by saying the best part of our experience was the service. EVERYONE at Sunscape is amazing. I would like to give special acknowledgements to the following, though: Rene and Leo (bellhops), Carlos (bartender), Edgar (waiter Seaside Grill), and Lupe (housekeeping). These were just a few of the employees who went above and beyond to make us feel at home, and make our honeymoon amazing. We plan to come back for our one year wedding anniversary, and our second, and our third!
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Top Local Tips for Riviera Maya

careful watch out for the shopping in certain stores. the guy at Richards Steakhouse was very helpful to me with an issue i had (and they also have good food, great services, and a view of the dolphins).

Playa DeL Carmen Playa Del Carmen has a Walmart that is full of neat stuff. T-shirts, bracelets.. nice bathing suits. It was a good place to buy gifts for people back home.

Sunset Go to the entrance of the marina at Puerto Aventuras to watch the sunset, it is beautiful.

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  • Address: 269 Carr. Chetumal - Pto. Juarez km - Riviera Maya - 77500 - Mexico
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