Secrets Excellence Riviera Cancun Hotel

, Riviera Maya, Mexico
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Secrets Excellence Riviera Cancun Hotel

, Riviera Maya
324 Carr. Chetumal - Cancún km - Riviera Maya - 77710 - Mexico 52 984 873 4880
2614 Traveller

Reviews - Secrets Excellence Riviera Cancun Hotel

10/10
Treated Like a King and Queen
Submitted by: Heather in 04/06/09
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Honeymooners
My husband and I could not believe our eyes as we first entered the gate to this beautiful resort. We had to pinch ourselves. We were welcomed with cool towels and fresh fruit drinks. From when we first arrived until we departed the name Secrets Excellence was completely fulfilled. We stay in the Ocean View Suite with all the Excellence Club amenities and even indulged in the spa services. We had anything and everything that our hearts desired. Chocolates, roses, champagne, drawn bubble baths, turn down service, food and drinks galore anytime of day or night we were pampered and addressed by name. We are really looking forward to returning for our 5 years anniversary in May 2010.
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10/10
True Excellence!!
Submitted by: Diana in 19/03/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
This resort is true excellence. The service is top notch great!! I cannot say more about the service. The Mexican people are extremely sweet, helpful, and sincere. The restaurants are really excellent. Our favorite were Spice (Asian quisine and The Grill- steak house). The restaurants are great for sea food lovers (we are not sea food lovers). The resort is GORGEOUS!! They are ALWAYS cleaning and beautifying the place. I cannot say enough about the architecture. Brilliant!! The entertainment staff are just excellent and full of energy. The entertainment staff works from 9AM to 11PM and are NON-STOP energy without being intrusive. The bartenders are great. The beach is breath taking. Water is absolutely amazing. The pool bands- specifically "Carribean Soul- Alma del Caribe" is amazing!! They can play anything, any song on demand. And they are the sweetest!!
The rooms were a bit small but we bathe and slept in the room and were hardly there so it didn't matter. Small but really beautiful.
This is definitely a 10 on our radar and we would recommend it to any couple who is looking to get away and just relax with great service.

Top Local Tips for Riviera Maya

Restuarant Recomendation Jaguar was great! Very romantic, intimate and the food was fabulous. A great change from the resort food!

Traffic On one of our tours we got stuck in the evening traffic at Playa del Carmen. Took us a half hour to go through three traffic lights. Be prepared for it if you go out at night.

beware When hiring a taxi, ask more than one person about the rate, some say $17, another $12, and apparently there is no need for a tip. Confirm with the driver the price first! Make sure to barter as hard as you're comfortable with. The prices start at 3 to 4 times what you can expect to pay. Everyone is on the hustle.

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  • Address: 324 Carr. Chetumal - Cancún km - Riviera Maya - 77710 - Mexico
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