Palladium Colonial Y Kantenah Hotel, Riviera Maya, Mexico

 

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Palladium Colonial Y Kantenah Hotel, Riviera Maya

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Rating

6.0/10
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Official Contact Details - Palladium Colonial Y Kantenah Hotel

  • Address: 259.9 Carr. Chetumal - Cancun km - Riviera Maya - 77710 - Mexico
  • Phone: 52 98 48772100
  • Official Website:
  • Hotel Class: 1 star
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"I just read the last person's review and it saddens me that they had such a dissapointing time at..."

"Obviously this is a visually exceptional resort with great rooms and pools and ocean views...."

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Reviews - Palladium Colonial Y Kantenah Hotel

2 reviews (Showing 1 - 2)
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Rating:

9/10
All around great
Submitted by: Kendra in 09/18/07
  • Age Group: 31 - 40
  • From:
  • Traveller type: Mature Couple
I just read the last person's review and it saddens me that they had such a dissapointing time at the Palladium. I wonder if it had to do with the time of year. When we went it was in between spring breaks and there were very few couples on the resort. We had a fabulous time. The staff was great! In fact, my husband said we spent more tipping than we did on vacation. Slight exaggeration! The food was really good. We took a tour of the ruins and the others in our van from other resorts had plenty to complain about from hard beds to bad food, with the resorts they were staying in, but we had nothing bad at all to say! In fact we are thinking of going there again next year, only during a really busy time, New Year's eve. Maybe my thoughts will change then, but I doubt it, because we will be expecting a crowd! I love the size of the resort and if it's really busy then at least we won't be stuck in a pool like sardines at one of the other smaller resorts!
 
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Rating:

3/10
Lacking the luster of 5 star
Submitted by: Richard in 04/21/07
  • Age Group: 31 - 40
  • From: Canada
  • Traveller type: Mature Couple
Obviously this is a visually exceptional resort with great rooms and pools and ocean views. Unfortunately the service, food and staff do not measure up even remotely to the standards associated with a 5 star resort. You felt like you are on military timing to get to the timing of the buffets before they close, if you need to get to the snack bar get there early or they will run out of food. Right when you check in you better book your only 3 al a carte meals for the week as they book up rapidly. The a la carte meals felt like it was the same food as the buffet and they just dressed the staff to fit the theme of the restaurant. The Bamboo restaurant (Chinese cuisine) ran out of Wonton soup and believe it or not rice. We did have the best service at this restaurant though. Otherwise the staff seemed not interested or rushed to do anything for you and service was very slow. I only have a separate resort in Puerto Vallarta to compare this too but the service there was far superior despite being less expensive and of lesser profile. I would recommend paying less for resorts closer to the town of Playa and enjoying from what was described from other travellers as better service and food in general. For the amount we paid we expected a lot more from the service and cuisine side and this was one of the most expensive resorts we saw in the area. We have stayed in other 5 star resorts in various countries and this was the weakest we have seen to date. Recommend Barcelo resort or Moon Palace from friends who described their experience.
 
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