El Dorado Royale Hotel

, Riviera Maya, Mexico
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El Dorado Royale Hotel

, Riviera Maya
5 star

Rooms: 235

25 Carr. Cancun - Tulum km - Riviera Maya - 77710 - Mexico | 998-872-8030
3614 Traveller

Reviews - El Dorado Royale Hotel

Submitted by: catherine in 05/09/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
A first class hotel with loads to do. Staff wonderful and couldn't do enough for you. Food was exceptional, quick service and staff extremely polite. Room was immaculate and grounds very well kept and beautiful. Had a wonderful time on honeymoon and was worth every penny. Only critism was beach wasn't wonderful, but nothing could be done about that.
Submitted by: Lynda in 08/03/08
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Sun Seeker
We were to check in on Saturday, but due to a canceled connecting flight we did not arrive until the following evening. The resort did nothing to compensate us: no extension of our stay or even the offer of an upgrade! As we were checking in we were informed that the shuttle from the resort to Cancun & Playa del Carmen was already booked for the entire week. It was almost impossible to find a lounge chair at any of the pools or beach. (Most people leave a book or towel on a chair the night before!How tacky is that?!) We were also told no reservations were needed for dinner at any of the wonderful restaurants; however, reservations were taken for guests in the high $$$$ casitas, but not for those in the main part of the resort. As a result we missed out on several fine restaurants. On the plus side, the massage packages from the spa were amazing!
Romantic Resort and best staff
Submitted by: Dawn Souliotis in 31/08/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
I want you to know we had the best vacation. The staff at El Dorado Royale has such heplful, polite, friendy and careing staff. From the drivers, entertainment people, waiters and hostess, they should be proud of the staff. It was paradise and I wish we could have stayed longer. We did extend our stay by two days making our vacation 9 days, next time we will spend two weeks there. Thank you to Karenya for the fun bike adventure and feeding the alligators, and thank you to Jamie who had lots of patience trying to teach us how to Salsa. When ever we called for a ride the drivers where promt and friendly.
El Dorado Royale should be proud of their staff, they present themselves with alot with grace and elegance. For being so far away from home and it being such a big Resort I always felt safe, secure, and welcome. It is such a beautiful place and I am sure it takes alot of maintainence to keep the place looking how nice it is.
Thanks to all at El Dorado Royale.

Sincerely Dawn & Pete
Great everything
Submitted by: Kelly in 30/07/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Honeymooners
We stayed in the casita suites. Everything from the rooms to the service to the food and the atmosphere was excellent. Definetly would stay there again.

Top Local Tips for Riviera Maya

Airport... Be prepared for long lines and lots of waiting at the Cancun airport which is too small and understaffed to accomodate the large tourist trade...

Great place to eat in Puerto Morelos A place called The Old Fisherman (or The Old Salty Fisherman) They have terrific food and, the people that work there are great. I would highly recommend this as a great place to eat.

The airport We arrived and departed on Saturdays and the airport was an incredible zoo.Our plane did not get permission to depart from Dallas because of the congestion at Cancun. Then when we were close to arriving we had to circle to get permission to land because of "rushhour traffic". After asking around we were told that it is much better during the week. Some people told us they had no waits in the passport and customs control areas. (I think it took us hours).


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  • Address: 25 Carr. Cancun - Tulum km - Riviera Maya - 77710 - Mexico
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