Azul Hotel And Beach Resort, Riviera Maya, Mexico
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Azul Hotel And Beach Resort, Riviera Maya
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Official Contact Details - Azul Hotel And Beach Resort
- Address: 27.5 Carr. Cancun - Puerto Morelos km - Riviera Maya - 77580 - Mexico
- Phone: 011 52998 872-8080
- Official Website:
- Hotel Class:
- Rooms: 103
"If you read the (hotel-written) descriptions of the place, they are tripping over themselves to..."
"Our group of almost 50 people slent thousands of dollars here on travel and wedding expenses...."
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Reviews - Azul Hotel And Beach Resort
2 reviews
(Showing 1 - 2)
Middling and comfortable
Submitted by: Stuart in 12/21/06
- Age Group: 31 - 40
- From: United States
- Traveller type: Young Couple
If you read the (hotel-written) descriptions of the place, they are tripping over themselves to describe it as luxurious and well-appointed. The Azul is meant to be the high-class all-inclusive that gives top service at a reasonable price ($1500 off-peak season). As with all things delivered AFTER payment, there is something lacking.
Start with the accommodations: while the room was 4 star quality, the bathroom was three star. No way around it. These people actually call it a "boutique" hotel, and claim a five-star rating. This is a joke. Friendly staff, no problems getting something cleaned or with the daily service, and altogether comfortable. The only other review that I read spoke of theft, yet neither I nor any other of the large wedding party guests had anything stolen. I had a laptop and camera and other techy gadgets lying around, and there was no problem. Air con worked well.
The food was mediocre. The menu read like it was written by a gourmet chef, yet it tasted as if it was prepared by a person following a recipe rather than by someone who cared about taste. It was impossible to get fish that was not over-done. And the "all lobster" menu was not available for the two nights when I tried to order off of it.
There is also the "asian fusion" restaurant which is standard with nice fixtures.
Drinks. Could barely find one worth drinking. Which is crazy. Sweet, too much powdered mix or something. Finally I retreated into the gin and tonic world. The nicest tequila was the 1800 Anejo (a $35 bottle), which was good for sipping now and again. The tequila bar has thirty kinds of tequila, and only two of the sipping variety. The rest are shooter- or mixer-quality. It was comical that there were not enough shot-glasses to serve the wedding party when we went in there with 10-15 people. One fellow trying to serve 30 people.
Room service is free and round-the-clock, which would seem a definite perk... until you taste the food. While the restaurants served 6-8/10 quality, the room-service was 1-3/10. Pizza is a flat pita covered with cheese and spaghetti sauce. The "grilled tuna sandwich" was shredded fish in a mayo mix on white bread with cut crusts, served with limp and cold fries. It was *very* poor.
The beachfront is well-kept and there is no lack of space to sit and lounge. The pool was cold-ish, but aren't they all? I was particularly disappointed that there was no hot-tub, and no tennis court. Nightly shows were surprisingly good, with a cirque-du-soleil knock-off that was downright impressive.
This may be a nice and clean place to relax and do nothing for a week, but don't expect the quality that they present in the ads. It is, essentially, a gated community in all-inclusive-land. If you're into that, this is likely a better one than average. And the small size of it was refreshing... no rushing for space on the beach or wherever.
But if you're looking for something more than the trappings of the petit-bourgeois escape, and you still want the east coast of the Yucatan, then try and stay at Puerto Morales, a small Mexican town just down the coast from the Azul.
THIEVING MAIDS!!!
Submitted by: Lindsey in 06/13/06
- Age Group: 18 - 25
- From: United States
- Traveller type: Special Interest/Event
Our group of almost 50 people slent thousands of dollars here on travel and wedding expenses. Half the rooms we had had no hot water or air conditioning! The rooms were rarely cleaned. When the maids went into your rooms, they cleaned YOU OUT instead of the rooms. $600 was taken from our room SAFE and it was proven that the maid did take it, but we never saw the money and she still had her job!! Ricardo, a so-called manager, did nothing to help us get back our money. Others with us had items stolen as well - expensive sunglasses, jewelry, etc. Other hotel staff memebers told us that this ia a huge problem there and that couples report things missing cinsistently. The bride also had problems witht he wedding planner changing things in her package without informing us. Once again, trying to get more money anyway they can! I will NEVER go back to this hotel again!! The staff make their living by stealing from hotel guests!!!
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