Azul Hotel And Beach Resort

, Riviera Maya, Mexico
Nearby Airports
Review this Hotel
Popular Travel Destinations

Recently Reviewed Hotels Around Riviera Maya

Azul Hotel And Beach Resort

, Riviera Maya
5 star

Rooms: 103

27.5 Carr. Cancun - Puerto Morelos km - Riviera Maya - 77580 - Mexico 011 52998 872-8080
814 Traveller

Reviews - Azul Hotel And Beach Resort

Middling and comfortable
Submitted by: Stuart in 21/12/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
If you read the (hotel-written) descriptions of the place, they are tripping over themselves to describe it as luxurious and well-appointed. The Azul is meant to be the high-class all-inclusive that gives top service at a reasonable price ($1500 off-peak season). As with all things delivered AFTER payment, there is something lacking.

Start with the accommodations: while the room was 4 star quality, the bathroom was three star. No way around it. These people actually call it a "boutique" hotel, and claim a five-star rating. This is a joke. Friendly staff, no problems getting something cleaned or with the daily service, and altogether comfortable. The only other review that I read spoke of theft, yet neither I nor any other of the large wedding party guests had anything stolen. I had a laptop and camera and other techy gadgets lying around, and there was no problem. Air con worked well.

The food was mediocre. The menu read like it was written by a gourmet chef, yet it tasted as if it was prepared by a person following a recipe rather than by someone who cared about taste. It was impossible to get fish that was not over-done. And the "all lobster" menu was not available for the two nights when I tried to order off of it.
There is also the "asian fusion" restaurant which is standard with nice fixtures.

Drinks. Could barely find one worth drinking. Which is crazy. Sweet, too much powdered mix or something. Finally I retreated into the gin and tonic world. The nicest tequila was the 1800 Anejo (a $35 bottle), which was good for sipping now and again. The tequila bar has thirty kinds of tequila, and only two of the sipping variety. The rest are shooter- or mixer-quality. It was comical that there were not enough shot-glasses to serve the wedding party when we went in there with 10-15 people. One fellow trying to serve 30 people.

Room service is free and round-the-clock, which would seem a definite perk... until you taste the food. While the restaurants served 6-8/10 quality, the room-service was 1-3/10. Pizza is a flat pita covered with cheese and spaghetti sauce. The "grilled tuna sandwich" was shredded fish in a mayo mix on white bread with cut crusts, served with limp and cold fries. It was *very* poor.

The beachfront is well-kept and there is no lack of space to sit and lounge. The pool was cold-ish, but aren't they all? I was particularly disappointed that there was no hot-tub, and no tennis court. Nightly shows were surprisingly good, with a cirque-du-soleil knock-off that was downright impressive.

This may be a nice and clean place to relax and do nothing for a week, but don't expect the quality that they present in the ads. It is, essentially, a gated community in all-inclusive-land. If you're into that, this is likely a better one than average. And the small size of it was refreshing... no rushing for space on the beach or wherever.

But if you're looking for something more than the trappings of the petit-bourgeois escape, and you still want the east coast of the Yucatan, then try and stay at Puerto Morales, a small Mexican town just down the coast from the Azul.
Submitted by: Lindsey in 13/06/06
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Special Interest/Event
Our group of almost 50 people slent thousands of dollars here on travel and wedding expenses. Half the rooms we had had no hot water or air conditioning! The rooms were rarely cleaned. When the maids went into your rooms, they cleaned YOU OUT instead of the rooms. $600 was taken from our room SAFE and it was proven that the maid did take it, but we never saw the money and she still had her job!! Ricardo, a so-called manager, did nothing to help us get back our money. Others with us had items stolen as well - expensive sunglasses, jewelry, etc. Other hotel staff memebers told us that this ia a huge problem there and that couples report things missing cinsistently. The bride also had problems witht he wedding planner changing things in her package without informing us. Once again, trying to get more money anyway they can! I will NEVER go back to this hotel again!! The staff make their living by stealing from hotel guests!!!

Top Local Tips for Riviera Maya

Transportation to/from Airport If you can, try to set up your transportation to/from the airport before you arrive. There are so many people wanting to take you and sell you things once you arrive that if you already have something set up, you will have nothing to worry about. Just get off the plane, find your sign and get in your ride. They'll take you there for the same price a cab would charge but without the negotiations or uncertainty.

John Grey's Kitchen Good food but he allows smoking in a 10 table restaurant...ruined the dinning experience for me.

Not close to shopping, but well worth going anyway It's worth the time and slight expense (our group of 4 plus infant -- $75.00 round trip plus the driver waited for hours while we shopped!) to go to Mercado 28 (Market 28) in Cancun to shop for gifts and various stuff. There are so many shops and booths, it would take a couple of days to see them all, but the prices (after the required bargaining) are fair to unexpensive; the selection of stuff is great, and it's generally a fun day. Also, a great photo opportunity for photo buffs.


Other names for Azul Hotel And Beach Resort

  • azul resort all inclusive beach
  • azul hotel beach resort
  • azul hotel beach
  • azul hotel
  • azul beach resort
  • azul beach hotel
  • azul beach
  • Address: 27.5 Carr. Cancun - Puerto Morelos km - Riviera Maya - 77580 - Mexico
Travel Library Traveller Rating?

See All 814 reviews

Review this Hotel
Candid Traveller Photos
  •  Loading Image...
  •  Loading Image...
  •  Loading Image...
  •  Loading Image...

Hotels Near Azul Hotel And Beach Resort