Arco Iris Hotel

, Puerto Escondido, Mexico
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Arco Iris Hotel

, Puerto Escondido
3 star

Rooms: 33

Calle del Morro s/n - Puerto Escondido - 71980 - Mexico Hotel Website | | 01 (954) 582-0432
38 Traveller

Reviews - Arco Iris Hotel

Submitted by: ashley in 22/10/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Family Traveller
We arrived at the hotel, not having booked in advance and were told that they had rooms available for the week and that they also had Internet connection throughout the hotel. It was crucial for me to be able to connect to the Internet for work while I was there.
They told us that we had to pay upfront for the room, for the whole week. I was very nervous about doing this, and did not think it was a good idea. But my friend assured me that it would be fine.

As soon as we checked in I checked for internet service, and there was none. So I went down to the front desk guy again and told him that the Internet was not working. He said that he would call a guy about it, and that it should be working by that evening. To make a long story short, by the next afternoon there was still, and had not been Internet service at the hotel. And I was already a day and a half behind in my work.

We found another hotel down the street that did in fact have internet connection and decided to move down there. Hotel Ines, which we loved by the way!

When we checked out of Hotel Arco Iris the (same) guy who checked us in said he completely understood the circumstances and would refund us our money minus the first nights stay, plus a late fee for checking out after noon, plus a cc fee. So we said that was fine we would pay for those things and he refunded my card for the remainder.

But when we left he must have canceled the refund transaction, because still today 4 months later I do not have my money back and my credit card company is trying to get it back.
I have emailed them several times asking for my money back, and they have ignored each one.

And to top it off my friend's bed had bed bugs, and she had bites all over her legs!

So by no means would I ever recommend such a horrible hotel. Please stay somewhere else.
Best time in my life
Submitted by: DonYan in 12/03/08
  • Age Group: 60 +
  • From: Mexico
  • Traveller type: Outdoor/Sports Adventurer
The staff might not be trained & a little slow, but are extremely helpful, honest & fun. Willing to give you the time of your life. Restaurant "la Galera" is one of the best, the view is superb & the owners are friendly and hospitable.
Full Marks
Submitted by: Helen in 08/01/07
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Mature Couple
Extremely well located on Zicatela beach. A true mix of guest with many Mexicans. Staff is very friendly. Rooms all have ocean view with balconies . Clean and airy. Pool

Top Local Tips for Puerto Escondido

Best beach Carazalillo beach is a stones throw from zicatela and is a fantasy beach not to be missed! trust me!


Other names for Arco Iris Hotel

  • arco iris hotel
  • Address: Calle del Morro s/n - Puerto Escondido - 71980 - Mexico
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See All 38 reviews

"Beware" - ashley

"Best time in my life" - DonYan

"Full Marks" - Helen

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