Pelicano Inn Hotel, Playa Del Carmen, Mexico

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Pelicano Inn Hotel, Playa Del Carmen

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Rating

1.3/10
Pelicano Inn

Official Contact Details - Pelicano Inn Hotel

  • Address: Calle 8 entre 5a. y Zona Federal - Playa Del Carmen - 77710 - Mexico
  • Phone: 984-873-0997
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 39

"Hotel location is good but staff is lazy and definitely not courteous. Beach towels were not..."

"We stayed at Pelicano Inn for the new year because all the nice hotels around town had minimum..."

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Reviews - Pelicano Inn Hotel

3 reviews (Showing 1 - 3)
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Rating:

2/10
No service
Submitted by: Gerard in 03/19/07
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Relaxation Seeker
Hotel location is good but staff is lazy and definitely not courteous. Beach towels were not available for three days (even though they charge $1/day each.). Restaurant did not open for breakfast till 9:00 (luckily next door there are 4 other restos open at 8:00 and their staff is very nice). Beachside bar service is zero and they charge more than neighbouring bars. Avoid if possible. Unfortunately this hotel has potential but needs a complete re-organization and a motivated staff.
 
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Rating:

1/10
The Worst Hotel Ever...
Submitted by: Mermelada in 01/15/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
We stayed at Pelicano Inn for the new year because all the nice hotels around town had minimum stay policy. This was the only hotel available for us near the beach, so we picked it up without much expectation. However, Pelicano Inn was the worst hotel we ever stayed in all over the world. I cannot complain about aged building and stinky room with this price range (it was about $110/night, not too much for the holiday season), but I was hoping it would be at least clean. The room was so dirty, with a lot of dust and a bunch of hairs on the floor. The sheets were not just dirty but also worn out badly. Mexican people working for such small hotels in this town are always nice, but not at Pelicano Inn. They are rude and not courteous at all. One staff did not even say hi or welcome when we checked in. All he cared was us paying a balace, and there was no explanation for the safety box or breakfast. I was thinking why they are in tourism business if they don't even want to talk to their guests nicely. On the first night, we couldn't find towels in our room and went to the front desk asking for them nicely. The staff who was there when we checked in said they would be up in our room when we returned from dinner, but they were not. I went back to the front desk again, and he gave me beach towels. I was asking for bath towels but he said "it is the same!" without any apology. At this point, I already wanted to leave Pelicano Inn and actually looked for a room at next door (nicest Alhambra, and pretty new mosquito hotel) but of course there was no vacancy. Next morning around 8am, my husband went down to the front desk asking if there was a hair dryer he could borrow, but there was only a sleeping security person. When my husband talked to him, he opened his eyes and went back to sleep. My husband was trying to wake him up, but he never opened his eyes again even though he was hearing what my husband saying. My husband was upset and looked for someone else, but there was no one around. At 8 in the morning, no staff but sleeping security in the hotel. I have never faced this situation in the all the other small hotels in town, even in the much cheaper motels. Another guest who saw my husband talking to him was saying "I asked for a wake-up call but he didn't wake me up, this hotel sucks!" No wonder the hotel still had vacancy in the new year even though it is located on the perfect area on the beach. On the second and third night, we got really dirty, worn out towels with blood stain and other kinds of stains. On the fourth night, we did not get towels again. We tipped enough for the maid, and I have no idea why they were like this. On the check out day, the same staff did not even say good bye or thank you. I asked him if the cab fare was still $39 to the airport, but he said he did not know and it would depend on the driver. The cab fare is fixed in most of the case, especially to the airport, and I thought tt was my fault that I still tried to communicate with him. We did not see any smile or did not hear greetings from any staff and they seem really sick of working there. Here is a suggestion, there are many other nice hotels around, so please do not let this hotel ruin your vacation. I wish I could give 0 out of 10.
 
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Rating:

1/10
This is a nightmare...
Submitted by: HG in 04/18/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young & Single
The staff are rude and talk about their customers in their face. They dont give you what you asked for and when you ask for it they act as if they are doing you a favor. They almost ruined our trip (6 people) luckily we go tomorrow to another place. The rooms stinks, toilets hardly work (you better know how to fix it or not eat as long as you are there...), etc.
 
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