Ocean Maya Hotel

, Playa Del Carmen, Mexico
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Ocean Maya Hotel

, Playa Del Carmen
5 star

Rooms: 320

Carretera Federal Chetumal - Playa Del Carmen - 77710 - Mexico Hotel Website | | (52) 984 873 4700
1661 Traveller

Reviews - Ocean Maya Hotel

3/10
Watch out for Funjet's Lomas Travel!!!
Submitted by: Brenda in 20/04/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
The review by Michele is pretty accurate. I've been to 8 different resorts in Mexico, and this one really stunk like sewage - I've never had that before. Also, our slider lock was broken and it was difficult to get staff to come and fix it. This seems to be a chronic problem down in Mexico - I advise everyone to make sure locks work on all doors or refuse to take the room and ask for a new one. On a positive note, this resort did a GREAT job of making sure minors did not get free access to alcohol - that was a first and very welcomed!

On a final note, this is not related to the resort, but rather Funjet. They partner with Lomas Travel for airport transfers to the resort. BEWARE - WATCH OUT - DO NOT LET YOUR LUGGAGE LEAVE YOUR SIGHT FOR AN INSTANT AND DO NOT TRUST IT IN THE HANDS OF THEIR STAFF. Our luggage was stolen when Lomas staff forced us to get into the van stating they knew which bags were ours and would pack them. They did not and they fell off the grid entirely never to be seen again!!
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6/10
Beautiful Property
Submitted by: Nikki in 15/01/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
The hotel grounds are beautiful. Our room was nice as well. Everything is kept very clean and manicured. The food however was basically the same every day with a few variations here and there. Go into Playa del Carmen for dinner at least once. The Japanese Restaurant on the property was very good but make your reservation early! The drinks are soooo watered down, plan to take money to purchase the name brand drinks. Most are about $3.50. Also there is NO beer available except Cornona on tap. The beach is nice and there are daily activities poolside that were fun. All in all it was very nice for the money we spent.
8/10
Great place - would go back
Submitted by: Mike in 10/11/06
  • Age Group: 60 +
  • From: Canada
  • Traveller type: Mature Couple
We had a great time. Particularly liked the configutration of hotel, accommodation in fourplexes accessed by walkways through beautiful gardens to the pool area with a bar and outdoor restuarant. Noise from the hotel could not be heard in the accommodation areas. Desk staff were excellent, very helpful and spoke good english. Rooms were well appointed , clean and comfortable. Food was certainly adequate and varied. Excellent deserts. Bar staff were friendly and courteous. Beach was kept clean with plenty of chairs. Sea was clean and OK for swimming. Trips on the Cat were excellent. Good transport from hotel to playa del Carmen. A good band for dancing after supper. A good first experience of Mexico.
3/10
Let Down
Submitted by: A Travel Library User in 18/08/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
I just returned from El Mandarin with my famiy. We stayed five days. I will not go back. Most of the staff did not speak or understand English, I would try to speak what little Spanish I knew and this seemed to annoy them. The second night that we were there the air conditioning broke in our whole building and we asked six times for someone to come check. All that was wrong was that a breaker had thrown from all of the guests trying to cool thier rooms so they told us to turn it up. I traveled with my kids and had hoped they would enjoy the kid's club but they only spoke Spanish so none of the English speaking kids participated. The beach was full of seaweed and some brown looking stuff and smelled. There were rocks and it was not clear and blue. I finally got some snorkeling gear (they say it is complimentary, but it is the gear used for the dive shop they operate, so if they are on a dive, which by the way you have to pay for, then you are out of luck) and I was in about two and a half feet of water and could not even see my hand on the ocean floor. There are no paddle boats, they are kayacks, and there was no wind surfing. The food was mediocre and it was the same stuff every night. There was no disco. It was hard to catch someone at the guest services desk to make reservations for dinner.
3/10
Staff were very friendly
Submitted by: Michele in 05/04/06
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Luxury Traveller
This was our first time there. We had to wait 3 hrs before getting a room, I felt that we were just left there while waiting, nobody approached us and offered a welcome drink, or maybe a tour of the hotel. We were told that for the one restaurant you needed reservations, only to find out the line ups were a mile long and even to get into the buffet. I have seafood allergies and a lot of the food wasn't identified if it contained seafood and sometimes it didn't even have a name. Selection of liquor was terrible. Not impressed with pool, too small. Didn't enjoy smelling sewage while I was sitting on the beach. Friends of ours had their cameras stolen that had all our vacation pictures on them. Also didn't like the fact that when we went to check out people had no idea what bus they were to be getting on. There should have been a Rep there from Transat. I'm sure we will not be returning to this hotel.
8/10
An amazing time!
Submitted by: Kate S in 17/11/05
  • Age Group: 18 - 25
  • From: Canada
  • Traveller type: Honeymooners
We arrived there during a tropical storm, and the staff did everything they could to make us as comfortable as possible. The staff was very friendly, and very helpful. The entertainment was great; there was a show every night with a different theme and even a band that played on the patio. (Who were amazing!)The pool area was great, the food, well that is the only thing I can find fault with. But then again I am very fussy when it comes to food. The games in the pool was great, it got people there knowing each other. The front desk was great, any request that we had it was taken care of quickly. They are definitely generous with their alcohol! The hut near the pool had very good food. And please take my advice, and go on the trips. We went to Xel Ha - swimming with the dolphins, we went to Chichen Itza and Playa Del Carmen, which the hotel provided the transportation to. I loved it, and am bugging my husband to take me back. It was the best honeymoon I could ask for. The hotel, the staff the rooms, amazing. The only word I can use is AMAZING *sorry if I overused it, just wanted to stress it*
9/10
The Staff made the Honeymoon
Submitted by: Peter & Kate in 16/11/05
  • Age Group: 31 - 40
  • From: Canada
  • Traveller type: Honeymooners
We stayed at the Club El Mandarin for our honeymoon for 2 weeks in October of 2005 and had a fabulous time. The staff there was absolutely amazing and it made our honeymoon so enjoyable we would go back in a heartbeat. Thanks Kuko, Said, Manaolo, Andrea, Yasimani, Norah, Jose and Reyes. You all made our stay a total joy. It was both our first time in Mexico and we thought the Mayans were amazing people.
4/10
Pool And Food Need Improvement
Submitted by: Casey in 05/10/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
I thought the pool needing remodeling and the quality of the food and drinks (more liquor) needed improvement. For those trying to spend a quiet day on the beach it would be better not to have staff trying to round up people for beach soccer. Try to create the feeling of a true paradise with lush landscape and quietness. There needs to be more of an exotic ambiance. I did like the Cuban cigars that were rolled at night. That was cool!
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Top Local Tips for Playa Del Carmen

Playa Del Carmen - 5th Ave If you take the shuttle from H10 to Playa I have a tip for you. As we began to walk down 5th Ave., (North) my traveling companion wanted to go back to the hotel. There wasn't much to see. Well, I insisted that we try 5th Ave. in the opposite direction (South). I'm glad we did, that is where the best shopping and restaurants are located...

For a good time You get a way better exchange rate at Playa del Carmen than your hotel will give you. There's a WALMART in Playa del Carmen, it's off the beaten path but the prices are better. There's a bus depot in playa del carmen with daily buses to all the tourist attractions at a fraction of the cost that the hotels will charge you. I took a hotel tour to Chichen Itza, by the time we got there they only gave us an hour to look around (not even close to enough time to explore the site) before telling us to get on the bus and leave.

Google earth Images on Google earth are a little outdated: there are much more construction works on the seaside to the north of Playa del Carmen than its shown on Google.

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Other names for Ocean Maya Hotel

  • ocean maya playa del carmen
  • ocean maya hotel
  • hacienda maya
  • h10 hacienda maya
  • Address: Carretera Federal Chetumal - Playa Del Carmen - 77710 - Mexico
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