Safi Royal Luxury Valle Hotel

, Monterrey, Mexico
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Safi Royal Luxury Valle Hotel

, Monterrey
5 star

Rooms: 222

555 Av. Diego Rivera - Monterrey - 66269 - Mexico Hotel Website | | 011 5281 8100-7000
35 Traveller

Reviews - Safi Royal Luxury Valle Hotel

1/10
Never in my life have I seen this
Submitted by: David in 05/02/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Business Traveller
I had reserved the Emperor suite for two nights and all was well until the 2nd day when I had invited a few guests to join me in my suite to enjoy the room and outdoor jacuzzi for a few hours. Reception told me that I was not permitted guests in my room. I checked the rule book which stated very clearly that Management reserves the right to supervise guests in the rooms but NOTHING about guests not being allowed visitors. I spoke face to face to the receptionists and showed them the rules but was told that the hotel policy was firm in a 0 visitor policy. Had I known this from the beginning I NEVER would have reserved at this hotel. This news was totally unacceptable as I have traveled and lived in many countries and have stayed at hotels just as nice or nicer than this one without any problems pertaining to visitors in rooms. I was so infuriated that I checked out early. My long weekend plans were ruined becuase of this ridiculous policy that apparently the competing luxury hotels near by do not have. In the future if I ever choose to stay in another hotel in Monterrey, I will NOT choose the SAFI and I'll be sure to not recommend this hotel to anyone who is thinking of staying in the city!
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