Safi Royal Luxury Valle Hotel, Monterrey, Mexico

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Safi Royal Luxury Valle Hotel, Monterrey

Traveller Reviews

Rating

1.0/10

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Official Contact Details - Safi Royal Luxury Valle Hotel

Address: 555 Av. Diego Rivera - Monterrey - 66269 - Mexico
Phone: 011 5281 8100-7000
Email:
URL: http://www.safihotel.com
Official Website:
Hotel Class:
Rooms: 222

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"I had reserved the Emperor suite for two nights and all was well until the 2nd day when I had..."

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Reviews - Safi Royal Luxury Valle Hotel

1 review (Showing 1 - 1)

Rating:

1/10

Never in my life have I seen this

Submitted by: David in 02/05/08

Age Group: 26 - 30
From: United States
Traveller type: Business Traveller

I had reserved the Emperor suite for two nights and all was well until the 2nd day when I had invited a few guests to join me in my suite to enjoy the room and outdoor jacuzzi for a few hours. Reception told me that I was not permitted guests in my room. I checked the rule book which stated very clearly that Management reserves the right to supervise guests in the rooms but NOTHING about guests not being allowed visitors. I spoke face to face to the receptionists and showed them the rules but was told that the hotel policy was firm in a 0 visitor policy. Had I known this from the beginning I NEVER would have reserved at this hotel. This news was totally unacceptable as I have traveled and lived in many countries and have stayed at hotels just as nice or nicer than this one without any problems pertaining to visitors in rooms. I was so infuriated that I checked out early. My long weekend plans were ruined becuase of this ridiculous policy that apparently the competing luxury hotels near by do not have. In the future if I ever choose to stay in another hotel in Monterrey, I will NOT choose the SAFI and I'll be sure to not recommend this hotel to anyone who is thinking of staying in the city!

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