Holiday Inn Monterrey Centro Hotel

, Monterrey, Mexico
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Holiday Inn Monterrey Centro Hotel

5 star

Rooms: 393

194 Padre Mier Poniente - Monterrey - 64000 - Mexico 011 5281 8228-6000
23 Traveller

Reviews - Holiday Inn Monterrey Centro Hotel

1/10
Worst Experience Ever
Submitted by: Egidio in 13/11/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Family Traveller
I have a long list! The worst parking lot I have ever seen (we had to park at the street one day, becuase the parking lot was full), extremely bad customer service, rude personnel, etc. I booked the hotel online for a room for 4 people, paid in advance, and when I got there, they told me I had to pay extra, because the system had something wrong and they have only considered two people in the room. They wanted me to pay $200 more for the extra people, and when I told them I was not willing to pay that much, they told me a cheaper option would be to get an extra room for $98 for the whole stay (four days), which I found very cheap, and I asked them, are sure is $98 for the whole stay, and they "YES, It is cheaper than adding people in the other room!!". I confirmed this twice with two different people at the reception, and they said YES, all I had to pay was $98. Then when we checked out they wanted me to pay $500 dollars, and they said I had missunderstood. The manager was extremely rude, and not customer-oriented at all. He just kept staring at me and saying it was a missunderstanding, he did not even apologize!! He told me all he could do is give a 15% discount. By far the worst experience ever! The only good thing is that the city was beautiful.
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Top Local Tips for Monterrey

Only use metered cabs Also, don't take one of the 'hotel' cabs that wait in front of the main door, such as at the Holiday Inn Centro. Walk one block away from the hotel and hail a green cab; their metered fare will end up being about half of what the pre-determined hotel cab fares are.

Monterrey weather I was in Monterrey in January and it was in the 80s. The lack of humidity makes it feel cooler to a New Englander-- up here, 80s usually come with a lot of stickiness. But my friends in Monterrey cautioned that it's intolerable over the summer. They won't even let me visit from June through August because it's always over 100.

bus in from texas Would recommend taking bus from texas to monterrey then using taxis to get around. No car really necessary unless you enjoy driving in a hectic environment.

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