Holiday Inn Monterrey Centro Hotel, Monterrey, Mexico

 

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Holiday Inn Monterrey Centro Hotel, Monterrey

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Rating

1.0/10
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Official Contact Details - Holiday Inn Monterrey Centro Hotel

  • Address: 194 Padre Mier Poniente - Monterrey - 64000 - Mexico
  • Phone: 011 5281 8228-6000
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 393

"I have a long list! The worst parking lot I have ever seen (we had to park at the street one day,..."

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Reviews - Holiday Inn Monterrey Centro Hotel

1 review (Showing 1 - 1)
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Rating:

1/10
Worst Experience Ever
Submitted by: Egidio in 11/13/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Family Traveller
I have a long list! The worst parking lot I have ever seen (we had to park at the street one day, becuase the parking lot was full), extremely bad customer service, rude personnel, etc. I booked the hotel online for a room for 4 people, paid in advance, and when I got there, they told me I had to pay extra, because the system had something wrong and they have only considered two people in the room. They wanted me to pay $200 more for the extra people, and when I told them I was not willing to pay that much, they told me a cheaper option would be to get an extra room for $98 for the whole stay (four days), which I found very cheap, and I asked them, are sure is $98 for the whole stay, and they "YES, It is cheaper than adding people in the other room!!". I confirmed this twice with two different people at the reception, and they said YES, all I had to pay was $98. Then when we checked out they wanted me to pay $500 dollars, and they said I had missunderstood. The manager was extremely rude, and not customer-oriented at all. He just kept staring at me and saying it was a missunderstanding, he did not even apologize!! He told me all he could do is give a 15% discount. By far the worst experience ever! The only good thing is that the city was beautiful.
 
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