Four Points By Sheraton Galerias Monterrey Hotel, Monterrey, Mexico

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Four Points By Sheraton Galerias Monterrey Hotel, Monterrey

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1.0/10
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"Monica who professes to be the supervisor on duty was one of the rudest people I have ever..."

"As the main reason I go to a hotel is a good night's sleep I learned from extensive travel that..."

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Reviews - Four Points By Sheraton Galerias Monterrey Hotel

2 reviews (Showing 1 - 2)
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Rating:

1/10
Rudest staff
Submitted by: Gaye in 02/08/09
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
Monica who professes to be the supervisor on duty was one of the rudest people I have ever encountered. This place is not for those who are looking for a good nights rest. Not to mention there is a safe in your room for a reason. A lady who we met at the hotel had her jewelry stolen from her and when she called the front desk she was treated like the thief.
 
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Rating:

1/10
Warning: Hotel is By Rail Tracks!
Submitted by: Rick in 01/18/08
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
As the main reason I go to a hotel is a good night's sleep I learned from extensive travel that an important things to do is to check the hotel for noise factors. In this case I was not very careful. I arrived at at the hotel to present at an important meeting in Monterey the next day - with a good rest being a priority. At 11:30pm I heard a horn blast from a train passing by. I call the front desk and was reassured that "this only happens once in a night and this is going to be it". Unfortunately after falling asleep - another blast jolted me out of my skin at 12:30. Calling the desk they said there were quieter rooms but there was nothing available this night. Then once again at 2:15am another blast. This was repeated again at 3:30pm. I find it hard to believe that what I was told is true regarding one train pass a night, This hotel apparently is at a major crossing path for the railway. The hotel itself is quite nice, clean and the staff is friendly. However, the major reason why I go to a hotel is to sleep - and needless I paid a price for this visit. I was far from my best the next day (and the red eyes with bags under them did not help!) I guess if sleep is not priority to you, this hotel is fine.
 
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