Four Seasons Mexico City Hotel

, Mexico City, Mexico
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Four Seasons Mexico City Hotel

5 star

Rooms: 240

500 Paseo De La Reforma - Mexico City - 06600 - Mexico Hotel Website | (55) 5230-1818
258 Traveller

Reviews - Four Seasons Mexico City Hotel

Historical Traveller Reviews of Four Seasons Mexico City Hotel

Four Seasons??

from A TripAdvisor Member
I stayed four nights at the Hotel Four Seasons in Mexico City. Upon arrival the staff was very attentive and helpful and the check-in process went smoothly.

Like all hotels the mini-bar and room service were overpriced. The restaurants in the hotel were lacking in quality of food and service. If dining inside the hotel I would recommend room service, at least it is convenient.

The concierge was helpful, although there seemed to be some miscommunication about Chapultepec Park being open or closed. Laura was especially helpful in booking some tours, airport transportation, and a car for shopping.

The hotel is located within walking distance of the zoo (avoid, malodorous cesspool), National Museum of Anthropology (worth 38 pesos for admission), and Chapultepec Park (which was mostly closed for cleanup, it looked like it needed it badly).

I highly recommend using the car service from the hotel. Yes, it is a little more expensive, but it is well worth the extra money for the sense of safety. I used an authorized taxi only once, the taxi drivers drive with absolutely no regard for your safety.

The health club was small; however, I used it twice daily and I was alone each time. Upon arrival a towel, bottled water, and headphones for the individual televisions at each piece of equipment were provided. It was difficult to hear my iPod over the loud intercom music; however, the staff did reduce the volume at my request each time I asked. The pool and surrounding area are small and the hotel's website picture exaggerates its size and attractiveness considerably. If you want a hotel with a nice pool, stay elsewhere as you will be seriously disappointed.

The room was spacious, although the decor was not overly impressive. The reception on some of the cable channels was poor and no MSNBC (only Fox News and CNN). The maid service was very efficient and inconspicuous. The check-out process was satisfactory. The hotel employee seemed annoyed that I was reviewing the list of charges. I had charged nearly everything to my room: transportation, tours, meals, drinks, business center expenses, etc and wanted to ensure its accuracy as hotels are notorious for billing errors.

I would recommend this hotel for business travel, but certainly not for a personal vacation (although Mexico City is a poor choice for a personal vacation). Overall, this hotel was moderately below the standards one would expect from a Four Seasons Hotel. It is very nice, but not up to Four Seasons' standards.

Excellent Service-watch for extra charges

from larkoolaw
This hotel really does have exceptional service. From the moment we arrived until we left everyone was extremely friendly and helpful, prompt,informative and professional. The rooms are nice although they do need to get higher quality bedding/sheets. The bathrooms are really nice and products are great.
The gym is really nice and the staff is very helpful.
Only issues I have would be: cable tv -numeorus channels did not work the whole time I was there. The hotel car service is too pricey. We asked for a taxi and got a nice a/c car. Used it twice but the next day decided to hail a cab-glad I did- the same ride the night before one way cost me 19$ with the hotel car and with the taxi cost me 4 dollars! Yes, you have to be careful but really I felt fine with the taxis and except for one guy who tried to charge 4$ extra all the taxis drivers were very nice and safe.
The hotel restaurants are expensive but it is a Four Seasons and also it is really nice in the courtyard. The concierge is helpful and good for restaurant recommendations. Had an amazing meal at Aguila y Sol.

t deserve Four Seasons name.

from A TripAdvisor Member
This hotel isn't terrible, and maybe the last Four Seasons I stayed at (in Bangkok) spoiled me, but I found this hotel more like a typical Hilton or Marriot. The rooms were big, but bland. The bedspread was like those in a motel, scratchy and synthetic feeling. Hotel provided transportation is over-priced, and some of the staff came across a bit snooty. Because of the courtyard layout, ask for a room close to the elevator if you don't like a long walk. The pool is smallish and not too deep. As a tourist, I wish I would have tried the new Sheraton, the Camino Real or the boutique hotel La Casona.

very nice

from A TripAdvisor Member
great hotel - would certainly stay here everytime I go to DF. elegant, and clean. staff very helpful and gracious. the food - well.......there's nothing there to talk about. very bland. i agree with some of the previous comments. they need a new chef to liven things up in that department.

Wonderful service, beautiful property

from stampie
My husband and I enjoyed a wonderful stay. The lobby and courtyard are gorgeous, the suite spacious and understated. We learned a lot on the Sunday tour to Teotihuacan, and therefore highly recommend the hotel-sponsored excursions. The food was quite good, but not spectacular; ideally the spa could use a remodel, but is a nice respite nonetheless. Although certainly not the most luxurious of Four Seasons, the very attentive, polite staff and the extremely helpful concierge made the stay exceptional. FYI: the hotel's taxis are certainly more comfortable than the city's official taxis, but we enjoyed shocking the staff and using the local (official - not green) taxis and did so without any trouble (and they're much less expensive).

Great service and great location!

from A TripAdvisor Member
Fabulous hotel! This visit was the first time we've stayed in a Four Seasons property, and it was everything we thought it would be. The concierge service was unfailingly polite and helpful at every turn. We had no complaints about breakfast, whether we at in the restaurant proper or in the buffet area (which turns into El Bar at night). Our room was more than large enough, with the bathroom being larger than average. No complaints about the room, although the minibar was surprisingly (and laughably) overpriced. Spa service was good, but the weather was too cool to use the rooftop pool. The hotel arranged for a guide when needed, and we took advantage of the hotel-sponsored tours on the weekend. The drivers we used to travel to restaurants and the Palacio de Bellas Artes were polite and always prompt. The neighborhood was convenient. We walked to the Anthropological Museum and to the Zocalo without any problems.

Extremly Elegant

from A TripAdvisor Member
Four Season in the DF is an extremely nice hotel. The service makes the place - concierge staff, especially is quite extraordinary. Make sure you work with Mario Torreblanco - he is best concierge of a the lot.

The hotel itself is very understated, though elegant. Rooms were suprisingly bare-ish, with ample wall space that could have used some art. Of the two rooms we had, the superior (though larger) was actually more sparsely furnished. The superior bathroom was fantastic - huge and with great L'Occitaine toiletries.

Pool and fitness center are outstanding. The pool isn't Olympic size, but it doesn't need to be. There are very few people at this hotel on the weekends.

The only disappointing aspect of our stay was the food at dinner in the main restaurant - it was pretty poorly executed. As others have noted, breakfast is great, as are drinks/apps in El Bar. But every dish at dinner was weak - from scallops that didn't taste to fish with a too heavy saffron sauce to a wine list that is ridiculously expensive (even by fancy US restaurant standards).

All in all - great place to stay - and since all rooms look into the courtyard (which is beautiful) you're gauranteed a great view.

A Haven of Luxury and Tranquility

from A TripAdvisor Member
This is the best hotel in Mexico City. It is located close to major attractions and is a great haven from the hustle and bustle of the city. the service is amazing, rooms elegant and comfortable. Opt for a room with a view of the courtyard. you won't be dissapointed.



from sandersgm
We had 5 nights at this superb hotel. Were upgraded to a suite free of charge. Cookies and hot chocolate for the kids at night. Amazing buffet breakfasts outside in the courtyard. Great spa and pool on the roof.
Get the concierge to organise a personal driver to show you the sites of the city - it's safe and relatively inexpensive.


from A TripAdvisor Member
We were in Mexico City from March 18th to March 23rd. We really enjoyed our stay at the Four Seasons. It wasn't too busy and we were able to get a room for about 150$US a night. The service was excellent. We loved to spend our evenings in the courtyard, having supper. The location is good also. It takes about 10 minutes to walk to Zona Rosa, about the same for Condessa. Polanco is not too far neither. There's a subway station a few blocks from the hotel. We would go back to this hotel anytime! Marko.

Top Local Tips for Mexico City

take a take ON the hotel, ask the front desk to call you one, not on the street! For your safety, ask the front desk to call you a cab, and use only cabs that are part of "a sitio" that´s how they call it in spanish. So far, it´s my best tip for the city and your safety!!

Metro is safe Cost 2 pesos per person and is clean and safe.Use it. Safer than taxis.

Vegetarian in Mexico City?? here is what i have to say: you can do it! best places: Yug on Vakovia has great vegetarian versions of mexican classics so you see what the fuss is about; Aguila y Sol made me a wonderful mixed plate at their own suggestion and has AMAZING desserts; Flor de Lis which has DELICIOUS vegetarian tamales; Lamm Cafe has yummy breakfast; Hola Taqueria in Condesa was closed but i hear great things; Ixote is supposed to be good for vegetarians, but it was closed; Cafe de Tecuba & Sanborns also have vegetarian breakfast options. The Moon book and the Opinionated Guide both list additional vegetarian options. AVOID: Solera in the W hotel; Pujol: bad bad vegetarian service.


Other names for Four Seasons Mexico City Hotel

  • mexico city four seasons
  • four seasons mexico city
  • Address: 500 Paseo De La Reforma - Mexico City - 06600 - Mexico
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