Casa Condesa Extended Stay Mexico Hotel

, Mexico City, Mexico
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Casa Condesa Extended Stay Mexico Hotel

, Mexico City
4 star

Rooms: 34

16 Plaza Luis Cabrera - Mexico City - 06700 - Mexico Hotel Website | 55-5584-0861
95 Traveller

Reviews - Casa Condesa Extended Stay Mexico Hotel

1/10
PLEASE BEWARE
Submitted by: Michael in 19/03/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Business Traveller
I stayed at the Penthouse of Casa de la Condesa Reforma (owned by Extended Stay Mexico)in February 2007. I left 3 days later, as the cleaning staff stole my personal belongings from my bedroom. There are only 3 (THREE) cleaning staff, and yet the management could not identify the person/s responsible. Amazing.
There is a sign on the back of the door that states "please keep your money, jewelry,and valuable in the safe". Take this warning seriously.
However, my stolen items included a hand-made rug that I had kept on the bedroom floor - how could I put this in the safe?! They also stole my leather belts, and my glasses, which I didn't realise until after I had checked out. When I opened the glasses case, thats when I noticed they were missing.
Total value of my stolen items - $980.00 USD.
Even when you tell them that you do not want cleaning service, they still insist on entering your room whilst you are out to "clean" it...they certainly did that to me.
Be especially careful of the afternoon receptionist, Isabel. She speaks good English,but she works closely with the cleaning staff, and so she knows exactly when you are gone and when you will be back. She will always insist on ordering a taxi for you, then charge you double (sometimes triple) the usual price. I was charged 180 pesos from the hotel to Polanco. On the way back, I paid a different company 50 pesos - which is the standard rate!
When I told the management (company called Extended Stay Mexico) they would not help, and took no responsibility!
Their response to my complaint was "you should threaten to sue the staff"...What sort of professional response is that to a paying guest? When I called the owner directly, he just put the phone down on me, hoping I would simply go away. This is absolutely disgusting, and totally unacceptable.
The owners of the company are Andre Moussali and his son Fred Moussali. They have over 100 units across Mexico City.
I am still living and working here in Mexico and this company is advertising everywhere...PLEASE be careful. There are much better value, cleaner and safer places available, in this great city. I sincerely DO NOT WISH for this to happen to anyone
else.

Top Local Tips for Mexico City

Save money calling a taxi cab yourself If you let the people form the hotel call a cab for you, you're likely to spend 3-4 times as much as if you call one yourself. Just use your hotel phone; they will ask you for your name and location, and give you a description of the cab. If the cabbie doesn't know your name, that's not your cab; don't get in. Remember to never take a street cab. Ways too dangerous even for the locals. Once you have the number of a Taxi company, you can call them from any public phone. Most take phone cards, but there is a substantial number that you can use with coins (just three pesos per call). Most of these public phones are close or inside magazine kioks on the street.

Cultural Setting Get a hotel in a cultural setting in Mexico City. The Hotel Casa de la Condesa is located in a cultural neighberhood where you can walk around and see the architecture which dates back to Profirio Diaz who had French influence.

Hotel in Cultural Setting Get a hotel in a cultural setting. Casa de la Condesa is located in a cultural area of Mexico City.

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"PLEASE BEWARE" - Michael

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