Riu Palace Cabo San Lucas Hotel

, Los Cabos, Mexico
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Riu Palace Cabo San Lucas Hotel

, Los Cabos
5 star

Rooms: 654

Camino Viejo a San Jose s/n - Los Cabos - 23410 - Mexico 52 624 1467160
2658 Traveller

Reviews - Riu Palace Cabo San Lucas Hotel

Submitted by: Vahid in 19/10/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Relaxation Seeker
My stay at the All Inclusive RIU Hotel Palace in Cabo San Lucas, Mexico, was nothing short of being a complete and utter waste of my time and money.
I chose to stay there because of rating of the hotel as a “five star resort”!!!, although this is far from the truth, with my new knowledge of how the hotel really is, I would much rather stay in a Motel 6 before staying there again. (Never never again)
I'm not even sure where to start, when we got there, check in was chaotic, there was no one there to help you, no one there to get your bags, give you your keys, when you asked someone for their help, they would politely turn you down or they don't want to understand or speak English, but still expect a tip (asking for it in English!!!). When we finally made it up to our suite, there was a Cockroach and the room stunk of raw sewage and fungi smell, we complained, but of course, nothing was done.
The whole resort is a joke, 24-hour food service? They don't serve past 10:30 pm, and they don't start serving until next day at 7 am. The food was comparable to cheap frozen dinners, (tasteless and awful) all 6 adult people and 3 kids in my party suffered from food poisoning of what we ate at their buffet; seems to me like leaving food out in 85 degree weather for 6 hours and longer is a certain recipe for bacteria and disaster, and also flies were all over the food and dinning area which didn't help the situation.
They made us to stay everyday in line sometimes for as long as two hours to make a reservation for the dinner restaurants, which most of the time when you get to the front of the line all restaurants have already been booked and left you with no other alternatives than eating in the buffet again and again and again.
We stayed there for 5 days and 4 nights, and not one day, were our sheets changed by the maids, I don't believe they even entered our rooms, same bed sheet and towels for 5 days!!! is unacceptable, if you wanted to file a complaint, you would be greeted by the front desk staff who would give you their smiles but truthfully not care about what problems you have, of course if you were lucky enough to find someone in charge. You were never alone at the front desk though, oh no, never alone down there, I was constantly surrounded by other couples who were making complaints as well.
Reviews of the resort on the Internet are proofs to that., I wished I read them before booking this horrible Vacation.
The hotel was understaffed for our entire stay, they would make so many empty promises, tell you that they were going to take care of your problem and then nothing and Nothing at all….
I scheduled a excursion of parasailing at the hotel lobby, when we went to the site on the beach they told me that they must take me by jet ski to the main boat so I could parasail, I asked for a life jacket vest since I don't know how to swim plus Cabo San Lucas is also very well known for their high tide and big waves 24/7, they would Not supplied me with one! They told me that they are professional and I don't need one!!… They assured me of my safety and pleasant experience!!, sure enough, shortly after that statement they the jet ski flipped over on my leg which I got injured from and they dropped me in the ocean which resulted of ruined my $700 digital SLR camera.
When time came to check out of this place and our horrible experience with them with our luggages on hand and ready to leave they refused to take us to the Airport!!! , They said one shuttle has already gone and next shuttle is full…!! And nothing they can do!!!! And I must take taxi to the Airport. They were already been paid in advance for these services so they did not feel like to fulfill their obligations.. And I had no other choices but taking $55.00 cab ride to Airport.
There was no where to run to or escape to so you could get some actual relaxation and rest, People go to this resort expecting stress free 5 star service, but instead I was getting nothing but Stress throughout and injury and sickness and lost of my camera.
The resort may look nice in the pictures and from afar, but the service simply was NOT there at all….
Beautiful Hotel!!
Submitted by: A Travel Library User in 24/11/06
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Great Hotel, great pools and accommodations. Most people will tell you the food is horrible however for what you pay, I think its definitely worth it. The breakfast, lunch and dinner buffets are full of variety however the restaurants in which you have to make reservations are not very good. You are better off eating nicer meals in town like The Office on the beach!

I would recommend this hotel to someone who is looking for great accommodations, likes to drink at the pool bar or at all meals, and is not picky about food.

Top Local Tips for Los Cabos

Too cold Unlike the Caribbean, Cabo is on the Pacific and the water is really cold in February therefore none in the ocean

Taxi's When getting a taxi to Cabo, find someone to share with to downtown cabo. Otherwise they put you in separate taxi's to make $10 each off of you.

Getting around prearrange transportation from the airport.It cost about $60.00 american to get to the resort area. and watch out for the time share sharks.The bite


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  • Address: Camino Viejo a San Jose s/n - Los Cabos - 23410 - Mexico
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"RIU Palace STAY AWAY" - Vahid

"Beautiful Hotel!!" - A Travel Library User

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