Avalon Reef Club Hotel, Isla Mujeres
Reviews - Avalon Reef Club Hotel
Read 709 additional reviews of Avalon Reef Club Hotel at TripAdvisor.
Want to see more hotels? View all hotels in Isla Mujeres
Historical Traveller Reviews of Avalon Reef Club Hotel
Awesome Avalonfrom A TripAdvisor Member
Very spacious. Great food every meal and room service was very fast and hot when it got there. I cannot say enough about the friendly staff. We have been going to this island since 1995 and this is by far the best time we have had. The pool is huge and has chairs with real comfy cushions in the water or you can belly up to the bar and stay cool on the bar stools in the water. The beach is absolutely pristine. Plenty of those comfty chairs & umbrellas. They serve you food and drink anywhere you are whether it's the beach, pool, bar or your room. Some of our group had massages outside under a cabana just steps from the surf and really raved about them. There is defineatly something for everyone if you like to have a good time and be pampered. We will surley make this our new vacation home on the island!
Depends on your expectationsfrom legex
The room was clean, made up everyday, and the staff was helpful. We did often have to ask twice to get "extras", towels or pillows. But we figured out early that Isla is on Mexican time. Like all good laid back escapes, time moves a little slower there. The advertised classes, bicycles etc don't seem to exist, so don't count on them. this is not a place big on keeping promises like that. But if you can entertain yourself there's plenty to do-snorkeling, scuba, sunning on the beach and the pool bar, and just sightseeing(god help me on those golfcarts against the taxis ;-0). For some reason we got a knock on our villa at ten at night every night offering two extra clean towels, whether we asked or not-strange. The food in town was superb and cheap. The beach bars were great and we didn't miss the all-inclusive at all. Israel, the divemaster on site was wonderful, helpful and took incredible video of our dives. At $40 for a two-tank dive the prices were great. I recommend the resort. The reef (snorkeling) on the sea side was awesome. We even swam with tarpon and whale sharks, not to mention the rays. On the bay side you can walk 200 yards out into the ocean and not get in over your head. The two restaurants on property were adequate, but only eat there when you are just too tired to walk the 1/4 mile into town or the sunset grill on the beach. It was a most relaxing vacation.
Not as expectedfrom A TripAdvisor Member
A honeymoon in paradisefrom A TripAdvisor Member
Rooms are very small, and there are not hairdryers like mentioned in their amenities list. We were a little disappointed that they did not upgrade us to a nicer room, even though it was our honeymoon. We booked directly through the hotel and had mentioned this fact. At check in I asked her if they had any suites and she said yes, but because we were in at a promotional rate, we couldn't have one. Yet they had suites sitting empty all week. They did, however, send us up a bottle of champagne, which was a nice gesture. The atmosphere is very relaxed and casual, we thought the food was superior (except the sushi!), felt that the all inclusive option was great--not sure what the other reviewers were complaining about in this aspect. A couple of tips: use the back and side entrances to avoid the timeshare sharks! We never ended up getting trapped into their presentation because we just went around them the whole week. If you have a massage (ladies), be careful about having a male do it, or else insist on having it outside. The guy that did mine was very unprofessional and let's just say massaged areas that he shouldn't have been touching!!! Also, confirm your transportation transfers from the airport. Ours never showed up, and we had to take a taxi to the ferry dock, then pay for the ferry as well. Anyway, bottom line is, we'd definitely stay there again on our next visit. The secluded "island within an island" feel is fantastic, and it's a nice little walk to the downtown Isla corridor.
Enchanting Avalon Reef Clubfrom WritemeRM
not just cause we joined the vacation club!from A TripAdvisor Member
ve been going to Isla Mujeres for twenty yearsfrom A TripAdvisor Member
The Good, The Bad, and the UGLYfrom A TripAdvisor Member
Nice beach, and not too crowded. Isla Mujeres was enjoyable.
The Bad - Most of the food. Worst sushi I've ever eaten, and my wife couldn't finish her meal one night. If you go, stick to the buffet and don't bother odering off the menu. Even though the place advertises 3 restaurants, 2 of them are connected and are really the same; one side has buffet, one has a VERY limited menu. Drink quality was spotty, and I strongly believe I saw a bartender watering down a bottle (can't swear to it, but suffice it to say the drinks were generally very weak).
The Ugly - Transportation from the airport WAS HORRIBLE. Had to hunt down the drivers and went through major hassles and innumerable phone calls to Avalon people who were clueless. Took me an hour after getting baggage to finally get a ride to the ferry, and they tossed me on the public one with no clue as to what I was to do when I landed. The Lobby Bar was NEVER opened while we were there (4 days), and the pool bar was opened once - on a day when potential customers were brought in and only until they left. Our room was like a cross between a dorm room and a Motel 8. Bland, linoleum (sp?) floors, barely an ocean view, spartan furnishings, no table or chair, no private bar, and it took 3 requests to get a remote control for the TV. "Family photo" was a digital snapshot done by the concierge. Buffet lines were sometimes packed with the large groups of potential customers who came in daily. "Breakfast in bed" was cold, and the 24 hour menu was a joke.
Bottom line: visit the island, but look elsewhere for somewhere to stay.
We all know that phone service is expensive from Mexico and Avalon Reef is no exception. Best advice is to buy a phone card at the gift shop and use the pay phone right by it. Otherwise it's $5/minute and no access to U.S. toll free numbers so you can't use your phone cards from the states.
Canadian dollars were being exchange for 50cents on the dollar so if you are coming down, Canadian, exchange for US$ before you come to Isla.
The all-inclusive is NOT! Thankfully, we didn't do the AI but from talking to those who did, the food was just so-so (an exception was that the fish was very fresh when served on various nights), the drinks were weak and often it was a long wait to get them (only one bartender usually) and you only get the use of snorkel/fins for one day, not throughout. The fine dining restaurant is not included in the AI - but it was very good and if you are AI you get 10% discount.
There were never enough lounge chairs so you'd have to grab one by 7am.
Even though access is supposed to be only to those staying at the resort, the security is lax and virtually anyone can use the facilities. Also, boatloads of timeshare prospects come over from Cancun and a typical comment from AI guests was "here comes the boat, let's get in the buffet line now before it's jammed".
Now for the pluses. Isla Mujeres is a gorgeous place and all the views from Avalon Reef units were great. The beach was suffering from seaweed debris from a recent storm but was being cleaned everyday and the beach is pretty gorgeous. The Pescina del Rey ("King's Pool") is one of a kind. It's a natural saltwater grotto. The rooms were very nice and very clean but not even the 1 bedroom had a "full" kitchen", just a refrigerator and microwave. If you tip the maid from day one you will get better and faster service. There are some excellent, reasonably priced restaurants within walking distance and one fantastic restaurant (Casa O's) a short cab drive away (or you can rent a golf cart for $55/day and one day is sufficient to see the island - if you are looking for lot's to do, don't come to Isla). The staff was pleasant and the concierge very helpful. If you do the AI, room service is included and is a great option to the buffets; the villa units all have a nice balcony big enough to dine out on (for two) and the hugh one bedroom units in the front of the tower all have a giant balcony with a hot tub; but to get from the bedroom to the livingroom/kitchen/balcony you have to go into the hallway!!!!
If you are going to Isla, there are some terrific websites that give you the lowdown on everything and even lot's of online coupons for 10% off on many restaurants, dive shops, etc. Just do a Google search for Isla Mujeres.
We'd return to Isla and would trade into Avalon Reef again, but if we were paying, we'd go elsewhere on Isla.
A sad blot on a beautiful island!from A TripAdvisor Member
Sadly this hotel does not live up to the beauty of it's location and we feel it is a confusing mish mash of styles and attempts to be "upmarket" and ends up being a confused pastiche of what it should be.
You really cannot knock the location, it is at the north end of one of the last remaining unspoilt and beautiful islands in caribbean. Isla is lovely and long may she remain the shy quiet sister to Cancun across the water.
The Avalon sits on a small island just off north beach (Playa Norte) and is linked to the island by a wooden causeway. It is truly lovely with it's white coral sands, amazingly coloured water and swaying palms, it is a real shame it doesn't live up to the way it looks.
We stayed in the villas at the Avalon, the rooms were basic and maid service was nearly impossible to obtain. Towels were not replaced, coffee not replenished, floors not cleaned and they broke the shower rail - my husband fixed it. It seemed like they made the bed and that was it.
The food in the hotel was very poor. The buffet needs completely remodeling as it looks like a canteen with brown pvc benches and lots of flies. The choice here was poor and food luke warm only. Three nights out of our seven it was closed to entertain visiting travel agents - no prior notice was given of this.
All the public areas of the Avalon are hot and stuffy and require better ventilation.
The theme restaurent on the North Terrace was good but a little bizarra with Mexican Japanese fusion cuisine????!! This was the only place you could get a meal served at a reasonable temperature.
If you like a drink forget the Avalon, I don't drink myself but I did think that the bars would stay open past 10.30pm. Alas not, those long evenings chatting with new friends were rudely interrupted by waiters kicking us out as they wanted to catch the last boat home to Cancun!
Service in general was very poor, the waiters were intrussive in getting their bills signed (you have to sign for everything if on AI) but then impossible to find if you wanted anything. The rudely interrupted both conversations and courses and whipped plates from under your nose in an effort to hurry your meal along and get you out the door. The only one who showed any manners was young Jorge who lived on the island.
The timeshare selling was irritating in the extreme. On our first day there we poltely refused a presentation and pointed out that we were actually visiting the island to buy property. Foolish us, we should be buying timeshare! A far more valuable business proposition! We had to repeatedly tell these people we didn't want to sit through their presentation, they really were pushy and it annoyed us.
All in all the Avalon Reef does not live up to it's advertising literature. The roof of the lobby leaks when it rains, the young mexican boys it employs as bellhops appear confused by their elegent uniforms with braid and pith helmets and nothing for them to do in them. The whole operation lacks direction and focus and the only elements of organisation and effiiency appear to centre around the timeshare selling operation.
Very sad for a location that is unparalleled and a great opportunity to provide a world class resort wasted. Other than the view the only good thing at this hotel is Leon at the front desk and he should swiftly move to another hotel to further his career.
Try somewhere else on Isla, it has much better than this to offer!
Top Local Tips for Isla Mujeres
beware of the tour traders at the airport, Don't look left or right and for goodness sake don't talk to anyone from the time you clear customs untill your safely in your cab!!!!
To Burn or not to Burn O.M.G. The Sun is way more intense down here, so don't forget to bring the Sun- Block. and be sure to get the highest screen setting or you'll be sorry!!!
Snorkeling Bring your snorkel gear... The reefs are awesome...
Other names for Avalon Reef Club Hotel
- isla mujeres avalon reef
- avalon reef isla mujeres
- avalon reef club isla mujeres
- avalon reef club
- avalon reef
- avalon club reef
- Address: Islote Yunque - Isla Mujeres - 77400 - Mexico
- Loading Image...
- Loading Image...
- Loading Image...
- Loading Image...
Hotels Near Avalon Reef Club Hotel
- Villa Vera Puerto Isla Mujeres Hotel Isla Mujeres, Mexico Distance: 2.1 km / 1.3 mi
- Villa Rolandi Hotel Isla Mujeres, Mexico Distance: 3.5 km / 2.2 mi
- Blue Bay Club Resort Hotel Cancun, Mexico Distance: 12.1 km / 7.5 mi
- Dreams Cancun Hotel Cancun, Mexico Distance: 14.2 km / 8.8 mi
- Radisson Hotel Hacienda Cancun Cancun, Mexico Distance: 13.1 km / 8.1 mi
- Temptation Resort & Spa Hotel Cancun, Mexico Distance: 14.4 km / 8.9 mi
- Gran Costa Real Hotel Cancun, Mexico Distance: 13.7 km / 8.5 mi
- Riu Palace Las Americas Hotel Cancun, Mexico Distance: 13.7 km / 8.5 mi
- Hotel Riu Caribe Cancun, Mexico Distance: 13.7 km / 8.5 mi
- Oasis Viva Cancun Hotel Cancun, Mexico Distance: 15.7 km / 9.7 mi
- Riu Cancun Hotel Cancun, Mexico Distance: 14.2 km / 8.8 mi
- Retiro Maya Hotel Tulum, Mexico Distance: 13.7 km / 8.5 mi
- Acquasol Club Hotel Cancun, Mexico Distance: 14 km / 8.7 mi
- Ambiance Villas at Kin Ha Hotel Cancun, Mexico Distance: 14.1 km / 8.8 mi
- Hidden Beach Resort Hotel Riviera Maya, Mexico Distance: 105.3 km / 65.4 mi