Avalon Reef Club Hotel

, Isla Mujeres, Mexico
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Avalon Reef Club Hotel

, Isla Mujeres
5 star

Rooms: 140

Islote Yunque - Isla Mujeres - 77400 - Mexico 998-999-2050
709 Traveller

Reviews - Avalon Reef Club Hotel

Historical Traveller Reviews of Avalon Reef Club Hotel

Awesome Avalon

from A TripAdvisor Member
We went for the all-inclusive and were plesantly surprised the whole trip. As soon as we got off the plane we were greeted by a friendly english speaking gentleman that took our bags and put us on his air conditioned van. He drove us to our boat for our short trip across the most beautiful color water you have ever seen. We arrived on Avalon's private dock and checked in. The villas are very nice and have coffee, coffee pot, blender, toaster, refrigarator, dishes, iron & ironing board. The bathroom is fully stocked even with cotton balls & q-tips.
Very spacious. Great food every meal and room service was very fast and hot when it got there. I cannot say enough about the friendly staff. We have been going to this island since 1995 and this is by far the best time we have had. The pool is huge and has chairs with real comfy cushions in the water or you can belly up to the bar and stay cool on the bar stools in the water. The beach is absolutely pristine. Plenty of those comfty chairs & umbrellas. They serve you food and drink anywhere you are whether it's the beach, pool, bar or your room. Some of our group had massages outside under a cabana just steps from the surf and really raved about them. There is defineatly something for everyone if you like to have a good time and be pampered. We will surley make this our new vacation home on the island!

Depends on your expectations

from legex
The Avalon Reef Club was an excellent value for my wife and I. We found a deal for $350 per week and stayed two Oct 4th - 18th. This did not include the all-inclusive. I can't stress enough--DON'T TAKE THE ALL-INCLUSIVE!!! We tried it for three days, the minimum number of days they would sell it for. We simply could not get the value out of it.
The room was clean, made up everyday, and the staff was helpful. We did often have to ask twice to get "extras", towels or pillows. But we figured out early that Isla is on Mexican time. Like all good laid back escapes, time moves a little slower there. The advertised classes, bicycles etc don't seem to exist, so don't count on them. this is not a place big on keeping promises like that. But if you can entertain yourself there's plenty to do-snorkeling, scuba, sunning on the beach and the pool bar, and just sightseeing(god help me on those golfcarts against the taxis ;-0). For some reason we got a knock on our villa at ten at night every night offering two extra clean towels, whether we asked or not-strange. The food in town was superb and cheap. The beach bars were great and we didn't miss the all-inclusive at all. Israel, the divemaster on site was wonderful, helpful and took incredible video of our dives. At $40 for a two-tank dive the prices were great. I recommend the resort. The reef (snorkeling) on the sea side was awesome. We even swam with tarpon and whale sharks, not to mention the rays. On the bay side you can walk 200 yards out into the ocean and not get in over your head. The two restaurants on property were adequate, but only eat there when you are just too tired to walk the 1/4 mile into town or the sunset grill on the beach. It was a most relaxing vacation.

Not as expected

from A TripAdvisor Member
I read the reviews on this site before our all-inclusive trip which we had already scheduled. I took extra washclothes just in case. The room and resort are beautiful and extremely clean. The room was cleaned at least once daily, usually twice. Towels and washcloths were always available. The greatest problem was the language barrier. Though the staff was very accommodating and friendly, it was difficult to communicate. I also blame us for not knowing more of the language before we went. The other two major problems were the food and entertainment. As long as the buffet was offered, the food was acceptable. We were there for six nights and a dinner buffet was offered only once. The menu items are limited but excellent, just boring after a meal or two. We had to go in search of any entertainment. I do recommend the rental of a golf cart to tour the island. I will say that my guy thought highly of the Mundaca dive trips and the dive master. The only shortfall was the dive boat, which for as many people that were diving needs upgraded to a larger boat. What I keep telling myself is that the resort is new and working on the problems. From the reviews on this site and their dates, I would say they are improving and the potential is definately there to be a great vacation site - in time.

A honeymoon in paradise

from A TripAdvisor Member
We had an overall great experience on our honeymoon 9/21 - 27/03. The staff in general was excellent and attentive the needs of each guest.
Rooms are very small, and there are not hairdryers like mentioned in their amenities list. We were a little disappointed that they did not upgrade us to a nicer room, even though it was our honeymoon. We booked directly through the hotel and had mentioned this fact. At check in I asked her if they had any suites and she said yes, but because we were in at a promotional rate, we couldn't have one. Yet they had suites sitting empty all week. They did, however, send us up a bottle of champagne, which was a nice gesture. The atmosphere is very relaxed and casual, we thought the food was superior (except the sushi!), felt that the all inclusive option was great--not sure what the other reviewers were complaining about in this aspect. A couple of tips: use the back and side entrances to avoid the timeshare sharks! We never ended up getting trapped into their presentation because we just went around them the whole week. If you have a massage (ladies), be careful about having a male do it, or else insist on having it outside. The guy that did mine was very unprofessional and let's just say massaged areas that he shouldn't have been touching!!! Also, confirm your transportation transfers from the airport. Ours never showed up, and we had to take a taxi to the ferry dock, then pay for the ferry as well. Anyway, bottom line is, we'd definitely stay there again on our next visit. The secluded "island within an island" feel is fantastic, and it's a nice little walk to the downtown Isla corridor.

Enchanting Avalon Reef Club

from WritemeRM
My husband and I just returned from a three night stay at Avalon Reef Club in Isla Mujeres. From the minute we arrived and saw that gorgeous blue ocean and the hotel jutting out from it's location on a separate part of the island (accessible only by long a pier) we knew we were in for a treat. The hotel is fairly new, only two years old, and is very attractive and well-designed. Because it is spread out, it seems that it is never very crowded, although they were full when we were there. The food was excellent (gourment food in one restaurant and an excellent buffet in another), there are lots of water activities available, the staff was pleasant and helpful. In addition to the beautiful beach, the pool is very nice, and I could have spent a lot more time there. It's large enough for you to get away from other people and just float, if that's your thing, or lie on one of their in-water loungers and soak up some sun. My only caveat as far as the hotel goes, is that the standard rooms are very small. We were not in the room very much, so it didn't bother us. If that is important to you, I would recommend one of the studios or suites. For us, the gorgeous view from the room made up for the fact that it was small.We had a massage outside one evening in their gazebo overlooking the ocean. It is a spectacular setting, and the massage was really good. Very firm, deep tissue--the way I like it. They call the treatment the Moon and Stars package. Just be aware that the spa does not take credit cards and you can't charge it to the room. So bring enough cash. As I said the hotel is separated from the rest of the island and is about six miles by boat from Cancun, so it is somewhat remote. I think that is wonderful, but some people who want to party a lot will want to go into Cancun. My husband and I enjoyed being "away from it all" and took full advantage of the surroundings to enjoy some romantic moments. For instance, one evening we relaxed in one of their hammocks by the ocean and just spent some time watching the stars. Another evening we had a drink on the deck outside the nightclub and sat (all by ourselves) watching the waves crashing down below us and the moon reflecting off the water. Very romantic.Here are some of the other things we did while we were there, just to give you an idea of the options available:* Took a sunset cruise (from Cancun) with Bluewater Adventures. Beautiful & relaxing.* Went deep-water snorkeling with Bluewater (again from Cancun).* Took a tour of Isla Mujeres on a golf cart that you can rent at the hotel. Lots of fun, and you can see everything you want to see on the island. I recommend you go to Garrafon Park and go snorkeling there. Great snorkeling and lots of other stuff to do there. (You can snorkel from the hotel, but I didn't see much, although some friends told me they saw a sting ray and some pretty fish under the pier.)Overall, it was a wonderful stay, and I'm already planning my next trip back. I could go there every year and never get tired of it. It was truly an enchanting place for us and I look forward to coming again.Rebekah Mercer

not just cause we joined the vacation club!

from A TripAdvisor Member
WHERE SHALL I START...BAD NEWS FIRST. we stayed at the avalon grand in cancun from sun-wed, precisely at 3:55pm-WE HATED THAT HOTEL W/A WHITEHOT PASSION. earlier we caught the $15 ferry over to isla, just to do something to get out of that dirty, non-service providing;cold jacuzzi;rough beach;not clean room or bed w/hair on the pillow place! WE IMMEDIATELY GOT OFF THE BOAT AND HEADED FOR CALMER WATERS,WONDERFUL LUNCH & SCRUMPTOUS DRINKS. Somehow we ended up at the front desk & spoke to Carolina-[everybody should have a Carolina as an employee] She asked why didn't we choose to stay at both, isla & the grand-w/the AI we have that option. CAN WE SAY, HOW FAST CAN I PACK!. She made all the arrangements to get us over to Isla. Caught the boat back to shore,pakc our bags & said Adios to the crappy Grand! Hellos Paradise at the Isla. Our room suddenly changed from the main noisy strip of cancun to a water view/1 bdrm studio villa -IT WAS WONDERFUL!. Brkfast,Lunch,Dinner was as great as to be expected w/an AI-Drinks were Topshelf and strong. At one point I was 3/4 way through & WHOA! Here's another, thanks Luis-you are the BEST!. Room was superclean, service was beyond wonderful and we'll be coming back to the ISLA not the stuckup,not clean,pushy,wanna be 5* Grand!

ve been going to Isla Mujeres for twenty years

from A TripAdvisor Member
We stayed at the avalon last Feb.for a week after we had stayed at the other end of the Island for a week.The hotel was a nicer one but not as intimate. The room service was "o.k."but they didn't clean it until you were getting ready to go eat in the evening. We had sat in on the presentation the year before that lasted four hours and ALOT of descrepencies. The food we had on the buffet was very dissapointing and expensive. We didn't go AI so we paid as we went. I liked the idea that you could walk to town versus the one at the other end of the Island but they were too busy selling their presentation, to cater to the guests.

The Good, The Bad, and the UGLY

from A TripAdvisor Member
The Good - Got the trip on sale, so it was an overall decent value.
Nice beach, and not too crowded. Isla Mujeres was enjoyable.

The Bad - Most of the food. Worst sushi I've ever eaten, and my wife couldn't finish her meal one night. If you go, stick to the buffet and don't bother odering off the menu. Even though the place advertises 3 restaurants, 2 of them are connected and are really the same; one side has buffet, one has a VERY limited menu. Drink quality was spotty, and I strongly believe I saw a bartender watering down a bottle (can't swear to it, but suffice it to say the drinks were generally very weak).

The Ugly - Transportation from the airport WAS HORRIBLE. Had to hunt down the drivers and went through major hassles and innumerable phone calls to Avalon people who were clueless. Took me an hour after getting baggage to finally get a ride to the ferry, and they tossed me on the public one with no clue as to what I was to do when I landed. The Lobby Bar was NEVER opened while we were there (4 days), and the pool bar was opened once - on a day when potential customers were brought in and only until they left. Our room was like a cross between a dorm room and a Motel 8. Bland, linoleum (sp?) floors, barely an ocean view, spartan furnishings, no table or chair, no private bar, and it took 3 requests to get a remote control for the TV. "Family photo" was a digital snapshot done by the concierge. Buffet lines were sometimes packed with the large groups of potential customers who came in daily. "Breakfast in bed" was cold, and the 24 hour menu was a joke.

Bottom line: visit the island, but look elsewhere for somewhere to stay.


from calltheman
We had traded our timeshare into Avalon Reef Club and despite a huge mixup concerning our "reservation" we had a great time here, more for Isla than for Avalon Reef. The place did not appear even half full but it took them 2 days to get us as nice a unit as we expected. They put us in a villa studio with TWIN beds at first even though we had confirmation for a 1 bedroom with King. We'd heard the studio units in the tower were very tiny.

We all know that phone service is expensive from Mexico and Avalon Reef is no exception. Best advice is to buy a phone card at the gift shop and use the pay phone right by it. Otherwise it's $5/minute and no access to U.S. toll free numbers so you can't use your phone cards from the states.

Canadian dollars were being exchange for 50cents on the dollar so if you are coming down, Canadian, exchange for US$ before you come to Isla.

The all-inclusive is NOT! Thankfully, we didn't do the AI but from talking to those who did, the food was just so-so (an exception was that the fish was very fresh when served on various nights), the drinks were weak and often it was a long wait to get them (only one bartender usually) and you only get the use of snorkel/fins for one day, not throughout. The fine dining restaurant is not included in the AI - but it was very good and if you are AI you get 10% discount.

There were never enough lounge chairs so you'd have to grab one by 7am.
Even though access is supposed to be only to those staying at the resort, the security is lax and virtually anyone can use the facilities. Also, boatloads of timeshare prospects come over from Cancun and a typical comment from AI guests was "here comes the boat, let's get in the buffet line now before it's jammed".

Now for the pluses. Isla Mujeres is a gorgeous place and all the views from Avalon Reef units were great. The beach was suffering from seaweed debris from a recent storm but was being cleaned everyday and the beach is pretty gorgeous. The Pescina del Rey ("King's Pool") is one of a kind. It's a natural saltwater grotto. The rooms were very nice and very clean but not even the 1 bedroom had a "full" kitchen", just a refrigerator and microwave. If you tip the maid from day one you will get better and faster service. There are some excellent, reasonably priced restaurants within walking distance and one fantastic restaurant (Casa O's) a short cab drive away (or you can rent a golf cart for $55/day and one day is sufficient to see the island - if you are looking for lot's to do, don't come to Isla). The staff was pleasant and the concierge very helpful. If you do the AI, room service is included and is a great option to the buffets; the villa units all have a nice balcony big enough to dine out on (for two) and the hugh one bedroom units in the front of the tower all have a giant balcony with a hot tub; but to get from the bedroom to the livingroom/kitchen/balcony you have to go into the hallway!!!!

If you are going to Isla, there are some terrific websites that give you the lowdown on everything and even lot's of online coupons for 10% off on many restaurants, dive shops, etc. Just do a Google search for Isla Mujeres.

We'd return to Isla and would trade into Avalon Reef again, but if we were paying, we'd go elsewhere on Isla.

A sad blot on a beautiful island!

from A TripAdvisor Member
We stayed at the Avalon Reef for a week between 25th June and 2nd July and we really wanted to like it! But we didn't.

Sadly this hotel does not live up to the beauty of it's location and we feel it is a confusing mish mash of styles and attempts to be "upmarket" and ends up being a confused pastiche of what it should be.

You really cannot knock the location, it is at the north end of one of the last remaining unspoilt and beautiful islands in caribbean. Isla is lovely and long may she remain the shy quiet sister to Cancun across the water.

The Avalon sits on a small island just off north beach (Playa Norte) and is linked to the island by a wooden causeway. It is truly lovely with it's white coral sands, amazingly coloured water and swaying palms, it is a real shame it doesn't live up to the way it looks.

We stayed in the villas at the Avalon, the rooms were basic and maid service was nearly impossible to obtain. Towels were not replaced, coffee not replenished, floors not cleaned and they broke the shower rail - my husband fixed it. It seemed like they made the bed and that was it.

The food in the hotel was very poor. The buffet needs completely remodeling as it looks like a canteen with brown pvc benches and lots of flies. The choice here was poor and food luke warm only. Three nights out of our seven it was closed to entertain visiting travel agents - no prior notice was given of this.

All the public areas of the Avalon are hot and stuffy and require better ventilation.

The theme restaurent on the North Terrace was good but a little bizarra with Mexican Japanese fusion cuisine????!! This was the only place you could get a meal served at a reasonable temperature.

If you like a drink forget the Avalon, I don't drink myself but I did think that the bars would stay open past 10.30pm. Alas not, those long evenings chatting with new friends were rudely interrupted by waiters kicking us out as they wanted to catch the last boat home to Cancun!

Service in general was very poor, the waiters were intrussive in getting their bills signed (you have to sign for everything if on AI) but then impossible to find if you wanted anything. The rudely interrupted both conversations and courses and whipped plates from under your nose in an effort to hurry your meal along and get you out the door. The only one who showed any manners was young Jorge who lived on the island.

The timeshare selling was irritating in the extreme. On our first day there we poltely refused a presentation and pointed out that we were actually visiting the island to buy property. Foolish us, we should be buying timeshare! A far more valuable business proposition! We had to repeatedly tell these people we didn't want to sit through their presentation, they really were pushy and it annoyed us.

All in all the Avalon Reef does not live up to it's advertising literature. The roof of the lobby leaks when it rains, the young mexican boys it employs as bellhops appear confused by their elegent uniforms with braid and pith helmets and nothing for them to do in them. The whole operation lacks direction and focus and the only elements of organisation and effiiency appear to centre around the timeshare selling operation.

Very sad for a location that is unparalleled and a great opportunity to provide a world class resort wasted. Other than the view the only good thing at this hotel is Leon at the front desk and he should swiftly move to another hotel to further his career.

Try somewhere else on Isla, it has much better than this to offer!

Top Local Tips for Isla Mujeres

beware of the tour traders at the airport, Don't look left or right and for goodness sake don't talk to anyone from the time you clear customs untill your safely in your cab!!!!

To Burn or not to Burn O.M.G. The Sun is way more intense down here, so don't forget to bring the Sun- Block. and be sure to get the highest screen setting or you'll be sorry!!!

Snorkeling Bring your snorkel gear... The reefs are awesome...


Other names for Avalon Reef Club Hotel

  • isla mujeres avalon reef
  • avalon reef isla mujeres
  • avalon reef club isla mujeres
  • avalon reef club
  • avalon reef
  • avalon club reef
  • Address: Islote Yunque - Isla Mujeres - 77400 - Mexico
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