We are a seller of hotels in Holbox and we sent clients to the D'Ingrid. The client found the hotel in a poor state of repair and tried to get a refund on the 6 unused nights. The hotel owner refused to refund any of the 7 night stay. We know of no hotel in all of Mexcio that treats clients thay way. Here is the exact correspondece from the client. I am writing to inform you of complaints I have in regards to the hotel we made reservations for on Isle Holbox. My husband and I had made reservations through you for D' Ingrid on Isle Holbox for December 21-December 26, 2006. Our family stayed at this hotel on December 21 in less than desirable conditions. The toilets in both rooms did not work, there was not a toilet cover or seat in either room, the air conditioning did not work, there was not any hot water to take a shower, the sheets and rooms smelled of mildew and the rooms were not clean. We tried to tell the people caring for the hotel and all that was done was the electricity turned on (the electricity was not on when we arrived). We were not about to stay in the above mentioned conditions when we had already paid for 7 people to fly to Cancun and come to this island anticipating a good time together so we found another hotel right away the next morning (December 22). We told the people caring for the hotel and we were told that we were not able to get any of our money back. I am writing this in hopes that we can get some of our money refunded. On the brighter side, we left the D’Ingrid and we stayed at the hotel Esmeralda. It was right on the beach. The rooms were clean and the manager was friendly and helpful. We would recommend this as a place to stay.