Iberostar Cozumel Hotel, Cozumel, Mexico

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Iberostar Cozumel Hotel, Cozumel

Traveller Reviews

Rating

7.3/10
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Official Contact Details - Iberostar Cozumel Hotel

  • Address: 17.782 Carr. Costera Sur km - Cozumel - 77600 - Mexico
  • Phone: 52 987 8729900
  • URL: http://www.iberostar.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 306
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"On the third day of my vacation, I slipped and feel on the wet stamped concrete sidewalk. I broke..."

"This resort is beautiful, clean, and the staff and service is top of the line!! 5 star all the..."

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Reviews - Iberostar Cozumel Hotel

4 reviews (Showing 1 - 4)
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Rating:

4/10
Slip and fall
Submitted by: Kay in 02/25/08
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Relaxation Seeker
On the third day of my vacation, I slipped and feel on the wet stamped concrete sidewalk. I broke my foot, although at the time I did not know it was broken. The resort staff offered no medical attention (due to my old age of 54). They refused to drive me (in their shuttle) to the hospital. The only assistance they offered was the use of a wheelchair. I spoke with the General Manager of this property and he offered nothing. I spoke with another guest who had slipped on the marble floor and broke her arm. Her experience was similar to mine. Great place as long as you maintain your health! For the record, I was sober when I fell . . . 7:00 AM on my way to coffee. Good food, the employees are wonderful! Rooms very small and old
 
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Rating:

9/10
Breath Taking!!!!
Submitted by: Susan in 03/19/08
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Family Traveller
This resort is beautiful, clean, and the staff and service is top of the line!! 5 star all the way. The only thing to improve upon was the red house wine, and the rum selection. We will be returning next year and hope we can pick our room ahead!!!! Thanks for making our family vacation A memoriable one. Ages 17-49
 
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Rating:

6/10
Going down hill...
Submitted by: Sarah in 12/22/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
This place has gone down hill since March of 2006. No fruit garnishes in the drinks, no fun bar tenders, very cold pool, same food day after day after day... No fresh sea food on the buffet. All of this was so much better when we were there before. This time we had so so service, the one day we forgot to leave a tip for room service we didn't get a towel animal or chocolates as we did every other day. The bed bugs were so bad we could see them in the sheets and all 4 of us came home covered in little nat bites(No not sand flees! we had them too)All in all it looks like the Iberostar in Cozumel is cutting corners and the little thinhs they are cutting out are what made us fall in love the first time we satyed, I think we'll check out another resort on our next trip to Cozumel!
 
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Rating:

10/10
Gorgeous place & great service
Submitted by: Emma in 10/12/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
For the price we paid we deffo got everything we expected and more - the staff are lovely, the food excellent and the rooms are very accommodating and kept v clean. There’s 2 restaurants plus the buffet choice, definitely go for the steak house we didn’t really rate the Mexican but it’s down to personal preference!! There’s also plenty to do whiles there - we enjoyed horse back riding, atvs (quad bikes) swimming with the dolphins, scuba diving (padi) and snorkeling. Oh and I mustn’t forget the pool and more importantly pool bar are Fab!
 
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