El Cozumeleno Beach Resort Hotel

, Cozumel, Mexico
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El Cozumeleno Beach Resort Hotel

3 star

Rooms: 252

Playa Santa Pilar Km 4.5 - Cozumel - 77600 - Mexico Hotel Website | | 987 872 9530
1839 Traveller

Reviews - El Cozumeleno Beach Resort Hotel

9/10
Wonderful Place to Stay
Submitted by: Barbara in 05/09/08
  • Age Group: 51 - 60
  • From:
  • Traveller type: Family Traveller
I have been to El Cozumeleno twice, the last visit in 2007. I have no complaints at all. The staff are very friendly, the food was very good and plentiful and I thought the liquor was very good also. The hotel is beautiful with a wonderful beach that they keep spotles and the pools are also kept spotless. I intend to stay there every trip to Cozumel.
3/10
Be Careful
Submitted by: Kevin in 05/05/07
  • Age Group:
  • From:
  • Traveller type: Mature Couple
Well, the dining room waitstaff was second to none. Thats about where the good comments end. We took 40 high school seniors here in April 2007 for Spring break and they behaved good under the circumstances. This hotel took our reservations a year early but at about the 5 month mark called our travel agent concerned about the amount of kids coming even though we had plenty of chaperones. security watched us like hawks. The food was tough to eat after the 3rd day and most went to town to eat. So much for the all inclusive. They had only 1 kind of beer and it was draft. Bottom shelf liquor unless you ask for something else, even though they proudly display all the good liquors.(watch them reach under the bar when mixing the drinks). Whoops, need more space to include everything. Lock items in safes in rooms. We had guests who had things missing from rooms. When trying to dispute charges upon check out, were told "we already charged it to your card" and then, "if you don't like it we can call the police, you are in Mexico now" Many in our party were ill and not sure if from the food or what. Birds fly around the dining area landing on tables and counters. Great!! The "disco and karoke" which was touted as a plus for the kids was a room of about 5 booths and four tables. Several said they wouldn't go back. Pluses were the location and the dive shop operator who was honest.
3/10
If your looking for great food, drinks, & nightly entertainment this is not the place to stay
Submitted by: Dawn in 02/03/07
  • Age Group:
  • From: United States
  • Traveller type: Family Traveller
The first room (215)we had for four of us was very small and tucked in the corner overlooking the tiled roof. My daughter got a huge room (305)for two people overlooking the ocean. They did exchange our room for a spacious room (308) overlooking the ocean, we were very pleased. We found the staff not to be very pleasant,when we got there no one gave us info about the property, only people that wanted to sell you tours and visit other timeshare hotels. We ended up going into town a lot for authenic Mexican food and good drinks, which was 12.00 round trip every time we went to town. The food at the hotel was more Americanized than authenic Mexican and the drinks were made with cheap mixes and liquor. The property was beautiful, nothing to complain about. If they had better food, drinks, and entertainment at night to keep you there I would go back. A concierge would also be great to have to guide you through the experience. I hate to complain about a vacation because it was a great time but I feel I also needed to share this with other people before they decide to spend their money on a place to stay.
1/10
You can do better
Submitted by: Mike in 31/08/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
This was our fifth trip to Cozumel and the third resort that we stayed at and it was by far the worst of them all. The new part of the facilities that we stayed in are fairly nice; however, the repair and maintenance is severely lacking. The TV was spotty at best and only worked about half of the time. We called the front desk to get it fixed but never saw anyone and had trouble to whole time we were there. The phone quit working on the third day and never did get fixed. We figure they turned it off so we would stop asking them to fix the TV.

The beds were very hard and very uncomfortable. The cleaning service was adequate but nothing over the top.

The pools themselves are very nice but the grounds are paved with red tile that is very slippery when wet and too hot to walk on barefoot. My son almost fell numerouse times and I almost fell twice myself. There is some white trim tile that I had to teach my son to walk on anytime he got out of the pool so that he wouldn't burn his feet.

The beach is awfull with an old concrete pier that needs to be demolished right in the middle and an obnoxious yellow and black pier on the North end. Most of the sand is full of rock and broken sea shells that make it nearly impossible to walk on in bare feet. The rest of the beach is solid rock. There is only one section of about 100' of beach that is nice sand but the entrance to the water is all rock again. We found out that the beach is man made and I watched them hauling wheelbarrows full of sand down to the beach every morning. We eventually went down to Mr. Sanchos to get some quality beach time. If you are going for the beach, pick another resort.

The food was awfull most of the time. Obviously prepared in mass quantity with no attention to quality or taste. The only exception was breakfast where you could get omlets and eggs cooked to order; however, the chef could only manage one order at a time so it took forever most of the time. He had a good sized cook surface but even if all he was cooking was two eggs he would not start another order until those eggs were on the guests plate.

The dive shop operation is a disaster and some of the rudest people on the premisis. They will provide you with snokel gear but only for 1 hour at a time. I kept a pair of fins for my son for 2 hours and got the third degree when I took them back. And heaven forbid should there be any waves in the ocean, they will shut down the beach for all activities...for your own safety of course...but will be happy to take you on their $norkeling trip$. They will not take you diving either if you haven't been diving in the last 6 months. They want to take you on a "tune up" dive for nearly the same price but one tank instead of two. They are so busy trying to suck the money out of your wallet that they forget their manners. Every day the dive shop operator would stand out by the pool for 15 to 20 minutes and use the PA system to tell you how you should schedule all of your activities through him. It was like listening to a circus barker.

On top of all of that we found the staff to be aloof at best and down right rude in some cases. In all the other places we've stayed the staff seemed eager to engage the guests with conversation and generally seemed concerned that were were happy and being taken care of...not the case at el Cozumeleno. We began to feel like were were an imposition to the resort and eventually ended up spending most of our time away from the hotel. The people outside of the hotel were like a breath of fresh air. Trying out our broken Spanish with the cab drivers and talking with the people in town was what we have come to expect from Cozumel. I'm not sure what is up with the staff at this hotel but they will spoil your opinion of the people of Cozumel if you don't get away from the resort.

If you are thinking of staying at this resort, think again.
10/10
Wonderful Resort
Submitted by: Jan in 26/08/05
  • Age Group:
  • From: United States
  • Traveller type: Family Traveller
We were there in June 2005. The food was always fresh and plentiful. The resort itself was beautiful. The staff were exceptional...always cleaning, wait on you hand and foot, very friendly. Lots to do. There were six of us ranging in age from 18-50. Everyone had plenty to do. Would definitely stay there again.
8/10
Great vacation
Submitted by: Frannie costa in 23/08/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
We had a wonderful time. Clean big rooms,(there were 22 of us, ages one to 53)Beautiful blue and aqua water. Something for everyone. Food was ok, liked the buffet better than the sit down formal restruant. Staff was great, bartenders spoke great english as did the desk staff. Cozumal is great because you don't have to be afraid to go into town, which is also a fun place.
10/10
A great hotel!
Submitted by: Chloe in 15/03/05
  • Age Group:
  • From: United States
  • Traveller type:
the staff were very helpful and nice. my daughters really enjoyed the activity center and the staff there. They always had something to do! It was a great hotel and the people made a huge difference!

Top Local Tips for Cozumel

Fun in the sun Make sure you sign up for the dining room, great food, nice atmosphere, friendly staff

3-4 hour taxi tour We took a 4 hour taxi tour. 6 people in a van $150 plus tip. It's a great way to see the island. Excellent driver , Omar taxi #112.

Dune Buggy Tour Do take one of the Dune Buggy Island tours. We had a blast !!! My Kids LOVED IT !! The guides showed us some really nice things & each buggy cam with a built in ( & stocked ) ice chest. we had a very nice lunch at a private set up on a southern coast beach, IT WAS BEAUTIFUL. I will do it with my family again

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  • Address: Playa Santa Pilar Km 4.5 - Cozumel - 77600 - Mexico
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