Sun Palace, Cancun, Mexico

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Sun Palace Hotel Cancun

Traveller Reviews

     Rating

6.3/10

Official Contact Details - Sun Palace

  • Address: 20 Boulevard Kukulkan - Cancun 77500 - Mexico
  • Phone: 998- 891-4100
  • Email:
  • URL: http://www.palaceresorts.com/
  • Hotel Class:
  • Rooms: 237

"We have just returned from sun palace. We had a superb time. I was a little......"

"The best thing about the sun palace hotel are the rooms. They really are......"

Reviews of the Sun Palace

4 reviews
Review this Hotel

Rating:

10/10
Paradise
Submitted by: Jo in Nov 2008
  • Age Group: 31 - 40
  • From: United Kingdom
  • Young Couple
We have just returned from sun palace. We had a superb time. I was a little hesitant having read some of the reviews prior to leaving, however these were unfounded. The resort was spotlessly clean. The staff, from concierge to cleaners and bar and restaurant staff to the entertainment staff couldn't have been more pleasant and helpful. The food couldn't have been better, particularly the Italian and Oriental restaurants. The facilities were also superb. The weather was great as well which just made the holiday all the better. A brilliant holiday.
4 out of 4 readers found this review helpful
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Rating:

3/10
Great rooms, badf staff and so so service
Submitted by: William in May 2008
  • Age Group: 31 - 40
  • From: United States
  • Young Couple
The best thing about the sun palace hotel are the rooms. They really are spacious and loaded with amenities. That's where the great things END. The food overall is sub-average and the only consistent meal of the day where you KNOW you can expect at least daily average quality is breakfast. Then there is the staff, really they aren't bad people, but first of all they do not speak any other language well except spanish and most of them hardly speak english well, even the staff at the front desk. Even with the staff members who DID speak or understand english somewhat "ok" you will find yourself constantly repeating things and alot of the times it has nothing to do with language barrier. They just can't handle doing more than one simple thing at a time. It gets very annoying after a day or 2. Now to the pools, they aren't anything to write home about. For a hotel chain of such ambition, they certainly were not very ambitious when it came to their few tiny pools. Back to the food, my...... Read more
8 out of 12 readers found this review helpful
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Rating:

4/10
Everything always manana!
Submitted by: Frank G in Jul 2005
  • Age Group: 41 - 50
  • From: United States
  • Luxury Traveller
Sun Palace is an all-inclusive resort. It is small compared to the other resorts in Cancun, giving it a bit more 'home-y' feeling. The staff is great and friendly and all is well until you complain about anything. They will listen and take notes, but no action. We reported a $20us rip-off attempt by a taxi (number 998) to the hotel service desk. They promised us a follow-up, but none came. We reported a problem to one of the managers, with an activity booked with the tour operator in the hotel lobby (Chaza Travel). Again no help from the hotel to resolve the issue. If you go Sun Palace, make sure you get a room on floor 5 or lower. The floors 6-8 are serviced by 1 elevator only ! The same elevator services floors 0-5, but there are 2 more elevators for those floors. The 4th elevator is reserved for the hotel staff. Food is decent, but not outstanding. For a good meal head into town.
47 out of 47 readers found this review helpful
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Rating:

8/10
The hotel is wonderful!
Submitted by: Jaqui in Mar 2005
  • Age Group: N/A
  • From: United States
  • N/A
The hotel is wonderful! It has a beautiful beach and hotel layout. the only thing i would reject about the Sun Palace is that the food wasnt as good as we thought. it was decent food but nothing great or fancy! the snorkling was fun and the pool is great! I had one of the best vacations there! Other then the food, the hotel was awesome!
47 out of 47 readers found this review helpful
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