All inclusive...not worth it. One bartender at each bar so you end up waiting for your drinks. Food was mediocre at best, even had a buffet at one of the two restaurants you needed a reservation for. Also, trying to get a reservation at these restaurants was ridiculous. Hotel room was nice but had to ask for coffee everyday for your room, went 2 nights without any washcloths and rooms were never cleaned very well (bathtub not washed, etc.). 1st time to Cancun and probably would not go back. Oh yeah, lots of stairs to climb everywhere in this hotel....37 down and up just to go to breakfast and lunch! Sorry, but this hotel should not be rated 5 star...more like 2 star.

November 8, 2008, myself and two friends had 3 cell phones, 2 digital cameras, and a portable dvd player the day we checked in. The room was locked and we were gone for 2 hours because we were eating dinner in the hotel restaurant and when we returned our belongings were gone. We put our money and passports in the lock box that we purchased at check in otherwise I'm sure that would have been gone also. When we asked for help from the hotel, we received extremely poor service. They would not let us use their office phone to call our families to ask them to cancel our cell phone plans and they wouldn't even give us the name of the manager of the hotel. They tried to refuse us a hotel report and refused us a copy of the report once they finally gave it to us. The staff will steal your items of value if you go to this hotel. I post this story to warn others and hope that you do not go through the same experience. We are still battling for a refund our some sort of compensation. They laughed in our faces when we asked them for help in resolving this situation.

Food was terrible. Condiments & Dressings were diluted with water. Liquior was diluted with water. Can not get anything to eat after 10:00 pm. Bars closed at 12:00 midnight. Rooms had no amenities. Room had bugs. Room smelled of mildew. Room was dark, dirty and old. Hotel flooded with water when it rains. There were two elevators and one was not working. Staff was not accommodating. Staff was rude. If this hotel/resort was located in the US, it would be shut down. If you plan to stay in this hotel, please get your money back before it's too late.

This is a great hotel for a minimal price. I found the food excellent at the al carte restaurants and even the buffets. We encountered a problem with our A/C and they fixed it within a short time of our call. The staff was terrific. I overheard some guests yelling at the staff and realized that they deserved a bad response. I treated the staff with respect and kindness and received the same in return. Guests in Mexico need to remember this is not the US. Things move at a slower pace and the people are always friendly when treated right. Go and have a good time!

This is the worst hotel that I have ever stayed in. I felt like I was on an episode of Punked!! My room was so depressing. It smells like all the garbage in the world. The sheets were dirty and stink as well as the bed spread so I kicked it on the floor. The air does not work and the vent has mold and mildew surrounding it, no telling what's inside. There are no pictures on the walls, no lamps, no alarm clock, no hair dryer and if you ask for bath towels they bring you blue towels that are handed out for the beach. My bathroom sinks and tub was clogged. There was a flood in the hallway coming from another room that flooded into my room and it took about 45 minutes for someone to come clean it. I had a nice trip minus this hotel. PLEASE I AM BEGGING DO NOT WASTE YOUR MONEY ON THIS HOTEL!!!! If I ever visit again I will not stay here. This hotel is for the younger kids who like partying all day. They overcrowd the bars and especially along the pools. They throw the little plastic cups in the pool, and not to mention the poolside bars smell like vomit. I was not accomodated like a hotel should do. They would not change my room b/c per them they didn't have anymore. I stayed away from the room as much as possible and tried my best to not touch anything in the bathroom b/c the room just felt filthy. (I should have showered outside at the rinse off showers)
The food is horrible and you are only served bottom shelf alcohol even though it's all inclusive. I can go on for days but this is just a summary of what this hotel is like!!

I went with 6 of my friends in our mid 20's , first-off nobody speaks any english and when we weren't happy with our room it took about an hour for them to change it. There were lizards running around the rooms and cockroaches, the water smelled of sulfur. If you want to have a relaxing vacation with your family don't stay here. It is definitly for younger kids in high-school that just want to drink excessively all day long. The food was probably the worst of all, 4 out of the 6 of us got sick from the food and needed medicine. We actually walked to McDonalds each day. Bring 200$$ in singles because everyone expects a tip there or else you will be ignored at the bars and restaurants. The best part was the boat rides and wave runners, basically everything that was off the resort was great! Night Life was also really good. Drinks were hard to get because they put them in small plastic cups. Don't jump in the ocean! It's not safe. Don't drink the water, use listerine or bottled water for brushing teeth! The air-conditioning also leaked all night and 4 of the rooms on our floor flooded all over the hallway. Theres only 2 small tiny elevators that hardly work so bring comfortable shoes for stairs, we were on the 6th floor. The only thing to eat during the day are burgers and hot-dogs and the meat was definitely not real, we talked to a local and they said it was probably rat burgers cuz there cheap to make and think about it, I woke up several times a night from kids kicking doors and screaming and getting sick literally outside our room and it takes a while for things to get cleaned up. Hide your money maybe in a shoe or behind the dresser because you don't want a maid stealing them. She moved all of my things around in the bathroom, I don't know why. The pool is not even relaxing, it's hotter than the air and the pool bars are so packed you can't even get your small drink. Dont stay here, maybe go to Cancun, (the water is beautiful) but don't waste your money on this hotel!

We have just returned from our honeymoon which consisted of 4 days in Vegas and 10 days in Cancun, staying at the Oasis Cancun.
We arrived in Mexico late at night arrived to check in at the hotel where we had to wait for 1 1/2 hours (not what you need after loads of flying), we then were told we needed to visit the concierge for details of surroundings, he proceeded to tell us we had the lower purple wristbands so could not go into 7 areas of the complex, at the time we had not had chance to experience the surroundings so did not really know what he was talking about. He then used his powers of persuasion to get us to go on a tour of the hotel the following morning, which would mean we got a VIP breakfast, a 50 dollar voucher to spend in the shop, a day at a spa and a voucher for a free weekend in Cancun. Well we went, where we taken to the buffet for breakfast(not VIP), paraded around the hotel, made to feel small for having purple wristbands, not black, given the hard sell to join a holiday scheme, and took up 3 hrs of our time. After this experience, we walked around the hotel to look at the areas we could go in, and realised that ll of the nice places where maybe we would be able to sit and enjoy a drink on an evening, and a meal, that we could not go in! This is not what we expected on our honeymoon and our travel agent should have been made aware of the different rankings.
To cut a long story short, we were not impressed, there was no noce bar to sit in and enjoy the evenings, there were loads of teenagers/young loud brash adults, you have to queue for the restaurants to get a meal and the wait time was 2 hrs plus for anything other than the buffet. When you did get a meal in an ' a la carte' place, it was often undercooked. The buffet food was the same everynight, the waiters were often rude. There was no nice holiday atmosphere. No entertainment in the hotel in the evening, we didn't have good weather so really noticed the lack of this. The hotel does not represent Mexico/Cancun in any way. The bars you can go in look like car park areas and are dull and dingy. Our room sat above the noisiest generator in the world, and opposite the sewage works. Our TV didnt work (also not good when no nice weather) and last but not least we were advised we could have a minibar in our room on the day before we got home. All in all I would not recommend to anyone on honeymoon, over the age of 21, couples, people with young families. The hotel pool/beach etc are lovely but it is all let down by the rest of the facilities and staff.

After reading the reviews our trip was already booked. We said hell with it we love to party so we will be fine. Well, we had water problems in the room making it difficult to shower, also flooded our room. No one speaks english is made it hard to do anything or get help. Bugs were not only in the room but in the beds as well. Also, the secruity guards are rude!!! The pool was our best enjoyment all week until someone pooped in it, yes thats right human poop floating in the pool!!!!!! The people at the front desk are NO HELPPPPPP!!!!... save your money stay somewhere else.