Oasis Hotel, Cancun, Mexico

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Oasis Hotel Cancun

Traveller Reviews

     Rating

4.9/10

Official Contact Details - Oasis Hotel

  • Address: Boulevard Kukulkan - Cancun 77500 - Mexico
  • Phone: 998 8817 000
  • Email:
  • URL: http://www.oasishotels.com/
  • Hotel Class:
  • Rooms: 580

"November 8, 2008, myself and two friends had 3 cell phones, 2 digital......"

"Food was terrible. Condiments & Dressings were diluted with water. Liquior......"

Reviews of the Oasis Hotel

27 reviews
Review this Hotel

Rating:

1/10
Do not go to this hotel
Submitted by: Caitlin in Nov 2008
  • Age Group: 18 - 25
  • From: United States
  • Relaxation Seeker
November 8, 2008, myself and two friends had 3 cell phones, 2 digital cameras, and a portable dvd player the day we checked in. The room was locked and we were gone for 2 hours because we were eating dinner in the hotel restaurant and when we returned our belongings were gone. We put our money and passports in the lock box that we purchased at check in otherwise I'm sure that would have been gone also. When we asked for help from the hotel, we received extremely poor service. They would not let us use their office phone to call our families to ask them to cancel our cell phone plans and they wouldn't even give us the name of the manager of the hotel. They tried to refuse us a hotel report and refused us a copy of the report once they finally gave it to us. The staff will steal your items of value if you go to this hotel. I post this story to warn others and hope that you do not go through the same experience. We are still battling for a refund our some sort of compensation....... Read more
9 out of 9 readers found this review helpful
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Rating:

1/10
Awful trip
Submitted by: Pam in Oct 2008
  • Age Group: 51 - 60
  • From: United States
  • Family Traveller
Food was terrible. Condiments & Dressings were diluted with water. Liquior was diluted with water. Can not get anything to eat after 10:00 pm. Bars closed at 12:00 midnight. Rooms had no amenities. Room had bugs. Room smelled of mildew. Room was dark, dirty and old. Hotel flooded with water when it rains. There were two elevators and one was not working. Staff was not accommodating. Staff was rude. If this hotel/resort was located in the US, it would be shut down. If you plan to stay in this hotel, please get your money back before it's too late.
2 out of 2 readers found this review helpful
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Rating:

8/10
Great Stay, will definitely return
Submitted by: Teresa in Oct 2008
  • Age Group: 41 - 50
  • From: United States
  • Family Traveller
This is a great hotel for a minimal price. I found the food excellent at the al carte restaurants and even the buffets. We encountered a problem with our A/C and they fixed it within a short time of our call. The staff was terrific. I overheard some guests yelling at the staff and realized that they deserved a bad response. I treated the staff with respect and kindness and received the same in return. Guests in Mexico need to remember this is not the US. Things move at a slower pace and the people are always friendly when treated right. Go and have a good time!
4 out of 4 readers found this review helpful
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Rating:

1/10
Birthday Nightmare/Disaster
Submitted by: wanda in Aug 2008
  • Age Group: 26 - 30
  • From: United States
  • Relaxation Seeker
This is the worst hotel that I have ever stayed in. I felt like I was on an episode of Punked!! My room was so depressing. It smells like all the garbage in the world. The sheets were dirty and stink as well as the bed spread so I kicked it on the floor. The air does not work and the vent has mold and mildew surrounding it, no telling what's inside. There are no pictures on the walls, no lamps, no alarm clock, no hair dryer and if you ask for bath towels they bring you blue towels that are handed out for the beach. My bathroom sinks and tub was clogged. There was a flood in the hallway coming from another room that flooded into my room and it took about 45 minutes for someone to come clean it. I had a nice trip minus this hotel. PLEASE I AM BEGGING DO NOT WASTE YOUR MONEY ON THIS HOTEL!!!! If I ever visit again I will not stay here. This hotel is for the younger kids who like partying all day. They overcrowd the bars and especially along the pools. They throw the little plastic cups...... Read more
5 out of 5 readers found this review helpful
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Rating:

3/10
Would never come back to this hotel! Horrible
Submitted by: Elizabeth in Jul 2008
  • Age Group: 18 - 25
  • From: United States
  • Relaxation Seeker
I went with 6 of my friends in our mid 20's , first-off nobody speaks any english and when we weren't happy with our room it took about an hour for them to change it. There were lizards running around the rooms and cockroaches, the water smelled of sulfur. If you want to have a relaxing vacation with your family don't stay here. It is definitly for younger kids in high-school that just want to drink excessively all day long. The food was probably the worst of all, 4 out of the 6 of us got sick from the food and needed medicine. We actually walked to McDonalds each day. Bring 200$$ in singles because everyone expects a tip there or else you will be ignored at the bars and restaurants. The best part was the boat rides and wave runners, basically everything that was off the resort was great! Night Life was also really good. Drinks were hard to get because they put them in small plastic cups. Don't jump in the ocean! It's not safe. Don't drink the water, use listerine or bottled water...... Read more
5 out of 5 readers found this review helpful
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Total of 27 reviews: Next 5 >>

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