Oasis Cancun Playa, Cancun, Mexico

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Oasis Cancun Playa Hotel Cancun

Traveller Reviews

     Rating

3.4/10

Official Contact Details - Oasis Cancun Playa

  • Address: 19.50 Blvd. Kukulkan km - Cancun 77500 - Mexico
  • Phone: 011 52998 885-1111
  • Hotel Class:
  • Rooms: 388

"We have just returned from our honeymoon which consisted of 4 days in Vegas......"

Rating:

3/10
Wool pulled over eyes!
Submitted by: Jo in Nov 2009
  • Age Group: 26 - 30
  • From: gb
  • N/A
We have just returned from our honeymoon which consisted of 4 days in Vegas and 10 days in Cancun, staying at the Oasis Cancun. We arrived in Mexico late at night arrived to check in at the hotel where we had to wait for 1 1/2 hours (not what you need after loads of flying), we then were told we needed to visit the concierge for details of surroundings, he proceeded to tell us we had the lower purple wristbands so could not go into 7 areas of the complex, at the time we had not had chance to experience the surroundings so did not really know what he was talking about. He then used his powers of persuasion to get us to go on a tour of the hotel the following morning, which would mean we got a VIP breakfast, a 50 dollar voucher to spend in the shop, a day at a spa and a voucher for a free weekend in Cancun. Well we went, where we taken to the buffet for breakfast(not VIP), paraded around the hotel, made to feel small for having purple wristbands, not black, given the hard sell to join a holiday scheme, and took up 3 hrs of our time. After this experience, we walked around the hotel to look at the areas we could go in, and realised that ll of the nice places where maybe we would be able to sit and enjoy a drink on an evening, and a meal, that we could not go in! This is not what we expected on our honeymoon and our travel agent should have been made aware of the different rankings. To cut a long story short, we were not impressed, there was no noce bar to sit in and enjoy the evenings, there were loads of teenagers/young loud brash adults, you have to queue for the restaurants to get a meal and the wait time was 2 hrs plus for anything other than the buffet. When you did get a meal in an ' a la carte' place, it was often undercooked. The buffet food was the same everynight, the waiters were often rude. There was no nice holiday atmosphere. No entertainment in the hotel in the evening, we didn't have good weather so really noticed the lack of this. The hotel does not represent Mexico/Cancun in any way. The bars you can go in look like car park areas and are dull and dingy. Our room sat above the noisiest generator in the world, and opposite the sewage works. Our TV didnt work (also not good when no nice weather) and last but not least we were advised we could have a minibar in our room on the day before we got home. All in all I would not recommend to anyone on honeymoon, over the age of 21, couples, people with young families. The hotel pool/beach etc are lovely but it is all let down by the rest of the facilities and staff.

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