Nh Krystal Cancun, Cancun, Mexico

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Nh Krystal Cancun Hotel Cancun

Traveller Reviews

     Rating

4.1/10

Official Contact Details - Nh Krystal Cancun

  • Address: Pso Kukulcan - Cancun 77500 - Mexico
  • Phone: 52 9988489800
  • Email:
  • URL: http://www.nh-hotels.com/
  • Hotel Class:
  • Rooms: 75

"Overall less than average stay made worse by TV charge scam. First of all,......"

"OK this is from a kids point of view. I loved this hotel. The pool was great......"

Reviews of the Nh Krystal Cancun - Page 2

15 reviews
Review this Hotel

Rating:

1/10
Beware of TV Charge Scam
Submitted by: OAD in Jan 2007
  • Age Group: 31 - 40
  • From: United States
  • Business Traveller
Overall less than average stay made worse by TV charge scam. First of all, service is poor - check-in took close to 20 minutes, staff not helpful - never felt like I was getting a complete answer to any question or concern I had - I'm a native Spanish speaker, so language was not to blame. While checking out, I noticed two "on-demand" TV charges to my room - each for close to $28 USD each. I had no idea the rooms even had a pay-per-view TV system. When I told them that I didn't order any movies, they produced a massive continuous receipt that showed all 'on-demand" orders for all rooms for that month. I could see a "time-elapsed" line on each of the itemized orders - most showing only few seconds of viewing time. The hotel claims an outside service is responsible for the charges and that even if you order by mistake, you are still responsible for the charges. Thing is, I know how to use a TV remote very well, and I know I didn't order a movie! At lease three others...... Read more
7 out of 7 readers found this review helpful
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Rating:

10/10
Best Hotel By Far
Submitted by: Molly in Oct 2006
  • Age Group: Under 18
  • From: United States
  • Sun Seeker
OK this is from a kids point of view. I loved this hotel. The pool was great and the ocan good too. (I loved diving for shells) THis is great walking distance of everything. The City, CoCO bongo, The rain forest cafe, the shoping, and a short bus ride to La Isla and stuff. I loved this hotel and could not ask for anything more.
9 out of 10 readers found this review helpful
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Rating:

10/10
Da best in Cancun
Submitted by: Molly in Sep 2006
  • Age Group: Under 18
  • From: United States
  • Sun Seeker
I thought this hotel was the best i have been to a couple and love this one. The Shape of the pool the ocean and even the service.
5 out of 5 readers found this review helpful
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Rating:

2/10
Not what I expected...
Submitted by: Peter in Apr 2006
  • Age Group: 26 - 30
  • From: Mexico
  • Party Animal
Their hotel is only at 1/4 capacity right now because of the hurricane. Our phone didn't work, the shower tub didn't drain! You'll be lucky if you receive room service within 2 hours. Went to the restaurant and we brought our own drinks with us and they wanted to charge us for the drinks that we bought and brought to the restaurant. It literally took us about a half hour to settle the issue with the hotel manager. They nickel and dime you to death. They want a tip for anything you need help with. I had a broken leg and wouldn't help me navigate the facilities unless I tipped them. They could careless about the handicapped. You're looked at more like an inconvenience with money. Overall customer service sucked!! Fresh towels take over a day to get! I recommend the Fiesta Americana across the street!! Much BETTER!!
6 out of 6 readers found this review helpful
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Rating:

1/10
Timeshare is a fraud
Submitted by: Tommie in Mar 2006
  • Age Group: 31 - 40
  • From: United States
  • Budget Traveller
Do not buy the timeshare at Krystal Cancan. Almost everything they promise you is a lie. They will promise you that you will be able to sell your weeks for a profit whitch is a total lie. It has been over two years and not one of my weeks have sold and I have even lowered the price. They also get their members to sign illegal waivers that they claim gives up your right to cancel in 5 days. This is illegal under Mexican law.
10 out of 10 readers found this review helpful
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Total of 15 reviews: << Previous 5 | Next 5 >>

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