We just got back from Cancun April 28th. We did not have any problems at all. The staff was very polite and helpful, also the maid service. We did not tip to get good service. In fact we didn't leave the maid anything until the day we left. She left clean towels every day. We also had bottles of water in the bathroom replaced everyday. The servi-bar was not included in the all inclusive, but the bottles of water in the bathroom were included. We had the all inclusive. We stayed in the new tower on the 3rd floor. Yes the beach was gone--but it was also gone from about 6 other hotels also. All you had to do was walk about a block or two and you could get to the beach. We walked at least 2 miles down the beach and none of the hotels had a good beach. We had an oceanview room which was fabulous. The food was really good also. There was a breakfast buffet each morning. Typical eggs, dry cereals, pastries, fruits, fried potatoes, meats, Mexican dishes, at least 4 fruit drinks etc. For lunches you could order from a menu--There were salads, burgers, pizza, shrimp, club sandwiches etc. For Dinner--they had a grill outside which you could choose as much as you wanted--New York strip steaks, rib eye steaks, chicken, 4 different kabobs-shrimp, chicken, steak or octopus. I tried them all and they were very good. you also got salad, dessert, rolls and baked potato. You can also order off the lunch menu or even order room service with the all inclusive. They also have the dine out program--which you can use 1 or 2 nights depending on how long you stay. We were they for 5 days. The location was great--one block down and there was shopping and restaurants and of course the clubs. We didn’t hear anything from the clubs while we were there and I am a very light sleeper. Of course if anyone stayed there during spring break--it would be totally different. We never had a problem with hot water. There was still light construction going on--mainly repairs. The pool was very clean. There were people constantly cleaning up-washing windows, rearranging the lounge chairs. Not once did we have timeshare people come up to us. In the new tower there are only ocean view rooms--none of the rooms face the street. We would definately go back again.